Microsoft Excel
Dotun KOLAWOLE
BANKING (BA)
Summary
Dedicated and enthusiastic professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I seek to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Team Lead Financial Transactions
FIRST BANK NIGERIA LIMITED
AKURE MAIN
11.2021 - Current
- Manages team of financial transaction officers, overseeing their activities, training and professional growth of employees.
- Improves operations through consistent hard work and dedication.
- Oversees the activities of cheque clearing activities.
- Ensures all cash suspense accounts are balanced and can be proved.
- Mobilization of FCY Deposits.
- Processing FX transactions including outward and Inward remittances, sales of PTA/BTA.
- ATM monitoring and supervision.
- Consultation and training for newly on-boarded staff in the financial units.
Team Lead Non Financial Transactions
FIRST BANK NIGERIA LIMITED
Akure Main
04.2021 - 11.2021
- Coordinated a team of ten (10), actively listened to customers' requests and confirming full understanding before addressing concerns.
- Increased customer satisfaction by resolving issues.
- Achieved 120% of account opening in 5 months through strategic marketing.
- Attended to legal cases and customers' disputes and was able resolve all in within Turn-Around-Time (TAT).
- Ensure team members displays right attitude while dealing with both internal and external customers.
- Created a sane and welcome environment for customers' complaints and resolution.
Service Executive- Bulk Teller
Philips Outsourcing/First Bank Nigeria Limited
Okitipupa
09.2020 - 02.2021
- Lodgement and payment of huge cash deposits.
- Worked and supervised two note counters who counts cash deposits for system processing (posting).
- Contributed to the account opening drive and CASA deposits by strategically marketing third party depositors.
Service Executive
Philips Outsourcing/First Bank Nigeria Limited
Igbokoda
04.2018 - 09.2020
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- As a financial Transaction Officer, I received and paid cash to customers and any other duty assigned by the supervisor(s).
- Processed money transfer remittances
- Issued and purchased bank cheques.
Education
Bachelor of Science - Agricultural Economics And Farm Management
University of Ilorin
Ilorin, Nigeria 11.2011 - 09.2016
YDP - Business Management
YOUWIN MANAGEMENT TRAINING-2017/2018
MINISTRY OF FINANCE, NIGERIA 04.2001 -
Skills
Leadership and team building
Software
Google Spreedsheet
R
GENSTAT
STATA
IBM SPSS
BLENDER 3D
Interests
MARKETING
BUSINESS DEVELOPMENT
PUBLIC RELATIONS
Timeline
Team Lead Financial Transactions
FIRST BANK NIGERIA LIMITED
11.2021 - Current
Team Lead Non Financial Transactions
FIRST BANK NIGERIA LIMITED
04.2021 - 11.2021
Service Executive- Bulk Teller
Philips Outsourcing/First Bank Nigeria Limited
09.2020 - 02.2021
Service Executive
Philips Outsourcing/First Bank Nigeria Limited
04.2018 - 09.2020
Bachelor of Science - Agricultural Economics And Farm Management
University of Ilorin
11.2011 - 09.2016
YDP - Business Management
YOUWIN MANAGEMENT TRAINING-2017/2018
04.2001 -
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