Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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OLUSEYE ABEGUNDE

UROMI,NIGERIA

Summary

Dynamic professional with a strong foundation in problem-solving, communication skills, and leadership. Demonstrates expertise in team building and quality assurance, consistently delivering results while remaining calm under pressure. Recognised for being a fast learner and active listener, with a commitment to continuous improvement and excellence..

Overview

8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

HEAD, FINANCIAL TRANSACTIONS

FIRST BANK OF NIGERIA LIMITED
EKPOMA
09.2024 - 05.2025
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Increased customer satisfaction by resolving issues.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Oversaw daily financial operations to achieve high productivity levels.

HEAD, QUICK SERVICE POINT

FIRST BANK OF NIGERIA LIMITED
EKPOMA
06.2024 - 09.2024
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Applied positive customer service approach to increase satisfaction levels.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Oversaw daily operations to achieve high productivity levels.

TEAM LEAD, FINANCIAL TRANSACTIONS

FIRST BANK OF NIGERIA LIMITED
EKPOMA
03.2024 - 06.2024
  • Implemented quality control measures leading to significant error reduction.
  • Instituted effective feedback mechanisms, fostering a culture of continuous learning and development within the team.
  • Co-supervises daily financial operations in the branch.
  • Fostered a positive work environment with regular team-building exercises.

HEAD, NON FINANCIAL TRANSACTIONS

FIRST BANK OF NIGERIA LIMITED
UROMI
09.2022 - 02.2024
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Worked flexible hours, weekends and bank holidays.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied positive customer service approach to increase satisfaction levels.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Oversaw daily non financial operations to achieve high productivity levels.

TEAM LEAD, NON FINANCIAL TRANSACTIONS

FIRST BANK OF NIGERIA LIMITED
UROMI
06.2019 - 08.2022
  • Co-supervises daily non financial operations in the branch.
  • Fostered a positive work environment with regular team-building exercises.
  • Mediated in conflict situations, promoting harmony amongst team members.
  • Implemented quality control measures leading to significant error reduction.

SERVICE EXECUTIVE

WORKFORCE GROUP (FIRST BANK OF NIGERIA LIMITED)
AUCHI
03.2017 - 04.2019
  • Carried out tellering activities.
  • Funds transfer officer.
  • Handling of customer account maintenance/updates.
  • Handling account opening.

Education

Higher National Diploma - SCIENCE LABORATORY TECHNOLOGY (CHEMISTRY OPTION)

PETROLEUM TRANING INSTITUTE
EFFURUN, DELTA STATE
10.2014 - 12.2016

National Diploma - SCIENCE LABORATORY TECHNOLOGY.

CROWN POLYTECHNICS
ODO, ADO EKITI, EKITI STATE
10.2010 - 12.2012

Skills

  • Problem-solving
  • Communication skills
  • Leadership
  • Team building
  • Quality Assurance
  • Calm under pressure
  • Fast learner
  • Active listener

Affiliations

  • Learning

Accomplishments

most customer-centric staff

Certification

Principle of Management from Johns Hopkins university(coursera), July 12 2022

References

References available upon request.

Timeline

HEAD, FINANCIAL TRANSACTIONS

FIRST BANK OF NIGERIA LIMITED
09.2024 - 05.2025

HEAD, QUICK SERVICE POINT

FIRST BANK OF NIGERIA LIMITED
06.2024 - 09.2024

TEAM LEAD, FINANCIAL TRANSACTIONS

FIRST BANK OF NIGERIA LIMITED
03.2024 - 06.2024

HEAD, NON FINANCIAL TRANSACTIONS

FIRST BANK OF NIGERIA LIMITED
09.2022 - 02.2024

TEAM LEAD, NON FINANCIAL TRANSACTIONS

FIRST BANK OF NIGERIA LIMITED
06.2019 - 08.2022

SERVICE EXECUTIVE

WORKFORCE GROUP (FIRST BANK OF NIGERIA LIMITED)
03.2017 - 04.2019

Higher National Diploma - SCIENCE LABORATORY TECHNOLOGY (CHEMISTRY OPTION)

PETROLEUM TRANING INSTITUTE
10.2014 - 12.2016

National Diploma - SCIENCE LABORATORY TECHNOLOGY.

CROWN POLYTECHNICS
10.2010 - 12.2012

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OLUSEYE ABEGUNDE