OLUSEYE ABEGUNDE
UROMI,NIGERIA
Summary
Dynamic professional with a strong foundation in problem-solving, communication skills, and leadership. Demonstrates expertise in team building and quality assurance, consistently delivering results while remaining calm under pressure. Recognised for being a fast learner and active listener, with a commitment to continuous improvement and excellence..
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
HEAD, FINANCIAL TRANSACTIONS
FIRST BANK OF NIGERIA LIMITED
EKPOMA
2024.09 - 2025.05
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Oversaw daily financial operations to achieve high productivity levels.
HEAD, QUICK SERVICE POINT
FIRST BANK OF NIGERIA LIMITED
EKPOMA
2024.06 - 2024.09
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Oversaw daily operations to achieve high productivity levels.
TEAM LEAD, FINANCIAL TRANSACTIONS
FIRST BANK OF NIGERIA LIMITED
EKPOMA
2024.03 - 2024.06
- Implemented quality control measures leading to significant error reduction.
- Instituted effective feedback mechanisms, fostering a culture of continuous learning and development within the team.
- Co-supervises daily financial operations in the branch.
- Fostered a positive work environment with regular team-building exercises.
HEAD, NON FINANCIAL TRANSACTIONS
FIRST BANK OF NIGERIA LIMITED
UROMI
2022.09 - 2024.02
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, weekends and bank holidays.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily non financial operations to achieve high productivity levels.
TEAM LEAD, NON FINANCIAL TRANSACTIONS
FIRST BANK OF NIGERIA LIMITED
UROMI
2019.06 - 2022.08
- Co-supervises daily non financial operations in the branch.
- Fostered a positive work environment with regular team-building exercises.
- Mediated in conflict situations, promoting harmony amongst team members.
- Implemented quality control measures leading to significant error reduction.
SERVICE EXECUTIVE
WORKFORCE GROUP (FIRST BANK OF NIGERIA LIMITED)
AUCHI
2017.03 - 2019.04
- Carried out tellering activities.
- Funds transfer officer.
- Handling of customer account maintenance/updates.
- Handling account opening.
Education
Higher National Diploma - SCIENCE LABORATORY TECHNOLOGY (CHEMISTRY OPTION)
PETROLEUM TRANING INSTITUTE
EFFURUN, DELTA STATE 2014.10 - 2016.12
National Diploma - SCIENCE LABORATORY TECHNOLOGY.
CROWN POLYTECHNICS
ODO, ADO EKITI, EKITI STATE 2010.10 - 2012.12
Skills
- Problem-solving
- Communication skills
- Leadership
- Team building
- Quality Assurance
- Calm under pressure
- Fast learner
- Active listener
Affiliations
- Learning
Accomplishments
most customer-centric staff
Certification
Principle of Management from Johns Hopkins university(coursera), July 12 2022
References
References available upon request.
Timeline
HEAD, FINANCIAL TRANSACTIONS
FIRST BANK OF NIGERIA LIMITED
2024.09 - 2025.05
HEAD, QUICK SERVICE POINT
FIRST BANK OF NIGERIA LIMITED
2024.06 - 2024.09
TEAM LEAD, FINANCIAL TRANSACTIONS
FIRST BANK OF NIGERIA LIMITED
2024.03 - 2024.06
HEAD, NON FINANCIAL TRANSACTIONS
FIRST BANK OF NIGERIA LIMITED
2022.09 - 2024.02
TEAM LEAD, NON FINANCIAL TRANSACTIONS
FIRST BANK OF NIGERIA LIMITED
2019.06 - 2022.08
SERVICE EXECUTIVE
WORKFORCE GROUP (FIRST BANK OF NIGERIA LIMITED)
2017.03 - 2019.04
Higher National Diploma - SCIENCE LABORATORY TECHNOLOGY (CHEMISTRY OPTION)
PETROLEUM TRANING INSTITUTE
2014.10 - 2016.12
National Diploma - SCIENCE LABORATORY TECHNOLOGY.
CROWN POLYTECHNICS
2010.10 - 2012.12