DONALD DABSON

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Maintained knowledge on banking products and distribution to provide optimal service support.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
• Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
• Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
• Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
• Participated in staff meetings to discuss innovative strategies to improve services.
• Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
• Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
• Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
• Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
• Implemented CRM best practices, improving data accuracy and usability for client management.
• Tailored financial solutions to client needs, ensuring alignment with their long-term goals and financial health.
• Spearheaded client retention initiative that significantly reduced churn rates through strategic engagement efforts.
• Boosted client portfolio growth, identified cross-selling and upselling opportunities through detailed needs analysis.
• Negotiated and closed complex deals with key clients, securing significant revenue streams.

Economics Subject Tutor