David Martins
Lagos, Nigeria
Summary
Over 4+ years of IT Industry experience as a DevOps Engineer, with Configuration Management, Build, Release Management and Quality Assurance using Subversion, GIT, Mercurial & Clear Quest on UNIX and Windows environment. Knowledge of puppet as a Configuration Management tool, to automate repetitive tasks, quickly deploy critical applications, and proactively manage change
Overview
3
3
years of professional experience
16
16
years of post-secondary education
Work History
OPERATIONS ENGINEER
SEAMFIX LIMITED
04.2024 - 10.2024
- Improved code deployment efficiency by automating processes with CI/CD pipelines.
- Designed and implemented containerization strategies using Docker and Kubernetes, improving resource utilization and management.
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Contributed to the creation of a DevOps culture within the organization, leading to increased agility and cross-functional collaboration.
- Reduced system downtime for critical applications by implementing robust monitoring and alerting tools.
- Optimized build processes using tools such as Jenkins or Bamboo for fast feedback loops in development cycles.
- Implemented containerization using Docker, leading to improved application scalability and manageability.
DevOps Engineer
Tek Experts
10.2021 - 04.2024
- Developed and deployed Docker images from Dockerfiles using VS Code and Linux environments. Utilized Azure CI/CD pipelines to push these images to Azure Container Registry and orchestrated container creation in Azure Container Instances.
- Managed and optimized Azure cloud infrastructure, leveraging products and services such as Azure Web App, Azure DevOps, Resource Manager, Application Gateway, VPN, Firewalls, and Traffic Manager within both IaaS and SaaS environments.
- Extensively utilized Terraform to provision and manage infrastructure components such as networks, load balancers, virtual machines, Kubernetes clusters, and monitoring systems.
- Hands-on experience with Linux and various databases, including MongoDB, SQL, Redis, AzureSQL, and NoSQL databases.
- Strong hands-on experience with scripting languages, including Python, Groovy, YAML, and Bash Shell scripting.
- Created and maintained Infrastructure as Code (IaC) deployments for AWS and Azure using Terraform, Jenkins, Azure Bicep, and ARM Templates.
- Created build and release pipelines for Infrastructure as Code (IaC) deployments using AWS, Azure DevOps, GitHub Actions, GitLab, and CircleCI.
- Collaborated with customers, internal teams, and other stakeholders to plan, implement, and integrate system-oriented projects.
- Developed Bicep templates and Terraform configuration scripts, deploying them alongside Azure DevOps repositories. Configured Azure DevOps pipelines to utilize these scripts for creating application environments.
- Collaborated with software development and testing teams to design and develop robust solutions that meet client requirements for functionality, scalability, and performance.
- Prepared PowerShell scripts for automating and updating Azure resource properties.
- Deployed and debugged Azure Function Apps locally using VS Code IDE, and pushed the Function Apps to the Azure cloud.
- Built Docker images from Dockerfiles and pushed them to Azure App Service using GitHub, Dropbox, and Azure CI/CD pipelines.
- Created multistage pipelines for application development and deployed Azure resources using Terraform and Microsoft Bicep via Azure DevOps CI/CD pipelines.
- Created and destroyed staging environments using Terraform to manage Azure costs effectively after application testing.
- Regularly participated in Change Management and Problem Management review meetings.
- Set up CI/CD pipelines to deploy applications to Azure Kubernetes Clusters and integrated Azure AD SSO with enterprise applications.
Technical Support Specialist
Foodjaar
9 2019 - 8 2021
- Proactively handling SaaS escalations, responding to issues in JIRA and product enhancement requests.
- Provide technical support using Emails and chats via Zendesk, Slack and Jira.
- Investigate changes using APIs and querying database to resolve technical incidents, queries and application integrations issues.
- Hands on experience with Linux and databases like MongoDB, SQL, Redis, AzureSQL, NoSQL.
- Provide technical support (Ticket based) using Emails and chats via Jira, Slack and Zendesk. Quick resolution of all escalated Azure API, HTML and SQL database issues.
- Communicate and demonstrate clear knowledge of our product and provide concise answers to complex technical questions.
- Quick resolution of all escalated Azure API and SQL database issues from frontline support in EMEA/ AMS/ APG region.
- File bugs/defects and collaborate with dev/product team to ensure these issues are fixed.
- Managing a high support request volume from demanding enterprise customers.
- Collaborating with other internal teams globally and stay in touch until the issue is resolved.
- Deliver Premium level support with high level customer satisfaction while maintaining high CSAT score and continuously update educational resources documentation.
- Triage, reproduce, and fix technical escalations from frontline team while following Service Legal Agreements.
- Conduct trainings for new Technical support engineers, onboarding them up to speed quickly.
- Decrease the level of basic escalations from frontline teams to development team.
- Responsible for researching, replicating, performing root cause analysis and providing feedback for product issues reported by customers within SLA time frame.
Information Technology Intern
Consol Limited
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
IT Officer
Olusegun Obasanjo Presidential Library
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Education
Bachelor of Science - Computer Science
Redeemer's University
10.2014 - 10.2018
Designing And Implementing Microsoft DevOps
Microsoft Certified
11.2021 - 11.2024
Microsoft Certified
AZURE ADMINISTRATOR
01.2022 - 01.2024
CISCO CERTIFIED NETWORKING ASSOCIATE
NETWORKING (ROUTER AND SWITCH)
08.2021 - 08.2024
LINUX FOUNDATION
CERTIFIED IT ASSOCIATE
10.2022 - 10.2025
MICROSOFT
AZURE NETWORK ENGINEER
11.2022 - 11.2023
Skills
DevOps
Technical Support
Azure
Amazon Web Services (AWS)
Application Gateway
Docker
SQL
Virtual Private Network (VPN)
API
MongoDB
Timeline
OPERATIONS ENGINEER
SEAMFIX LIMITED
04.2024 - 10.2024
MICROSOFT
AZURE NETWORK ENGINEER
11.2022 - 11.2023
LINUX FOUNDATION
CERTIFIED IT ASSOCIATE
10.2022 - 10.2025
Microsoft Certified
AZURE ADMINISTRATOR
01.2022 - 01.2024
Designing And Implementing Microsoft DevOps
Microsoft Certified
11.2021 - 11.2024
DevOps Engineer
Tek Experts
10.2021 - 04.2024
CISCO CERTIFIED NETWORKING ASSOCIATE
NETWORKING (ROUTER AND SWITCH)
08.2021 - 08.2024
Bachelor of Science - Computer Science
Redeemer's University
10.2014 - 10.2018
Technical Support Specialist
Foodjaar
9 2019 - 8 2021
Information Technology Intern
Consol Limited
IT Officer
Olusegun Obasanjo Presidential Library
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