Blessing Ezennia
Summary
I’m Blessing Akunne, a highly organized and detail-oriented Executive and Virtual Assistant for C-suite executives, Startups and Businesses with a passion for streamlining workflows and boosting productivity having over 4 years of experience in executive and administrative support. I have the ability to thrive in fast-paced environments, providing exceptional service and exceeding expectations across various administrative functions. skilled in project management, client communication, email, Calendar and file management, preparing meeting agenda and taking comprehensive minutes, Detailed travel plans, flight arrangements and itineraries. I offer in-depth knowledge in administration of vital business projects and processes across cross functional team, utilizing industry-standard software like, Microsoft Office Suite, Google workspace, Lead generation tools and CRM platforms to streamline processes and enhance efficiency both on-site and remotely.
Overview
6
6
years of professional experience
Work History
Customer Operations Specialist
Uchlo Logistics
Lagos , Lagos
07.2021 - 08.2022
- Hands-On Experience on developing practical skills and gaining confidence
- Working with the wider development team.
Customer Operations Specialist
Greenleaf Biotech Global
Asaba, Delta
01.2019 - 05.2021
- Calendar Management: Organized and maintained executive’s schedules, coordinated meetings, and ensured timely preparation for all appointments.
- Communication: Acted as the primary point of contact between executives and internal/external stakeholders, managing correspondence, emails, and phone calls.
- Travel Arrangements: Coordinated complex travel itineraries, including booking flights, accommodations, and transportation, while ensuring cost-effectiveness and convenience.
- Meeting Coordination: Planned and executed high-level meetings, including agenda preparation, minute-taking, and follow-up on action items.
- Project Management: Assisted in the management of special projects, including research, data analysis, and report preparation.
- Document Management: Prepared, edited, and reviewed documents, presentations, and reports, ensuring accuracy and professionalism.
Customer Service Representative
Think Africa Fashion Wears
02.2017 - 07.2018
- Team Leadership: Supervised and guided team members, providing training, support, and performance feedback to ensure alignment with company goals.
- Operational Support: Assisted in managing daily operations, including inventory control, customer service, and scheduling to ensure smooth business functioning.
- Customer Relations: Addressed customer inquiries and complaints, ensuring high levels of satisfaction and fostering positive relationships.
- Sales Management: Supported sales initiatives by analyzing sales trends, identifying opportunities, and helping to implement strategies to meet or exceed targets.
- Staff Scheduling: Created and managed staff schedules to ensure optimal coverage during peak and non-peak hours, balancing labor costs with operational needs.
- Financial Oversight: Assisted in budget management, including cash handling, processing transactions, and ensuring adherence to financial protocols.
Product Design Manager
Akpaka Nigeria Ltd
07.2016 - 08.2017
- Working with the wider development team.
- Manage website design, content, and Marketing, Branding and Logo Design
Education
Bachelor of Science - Industrial Chemistry
Madonna University, Nigeria
01.2016
Skills
- CRM Management
- Trello
- Asana
- Notion
- Mondaycom
- ClickUP
- Kanban
- Zoho
- GOHighLevel
- Communication
- Slack
- Gmail
- Outlook
- Zoom
- Presentation skills
- Meeting management
- Process Management
- Project plan
- Project Schedule
- Change management
- Risk management
- Stakeholder management
- Work Breakdown Sheet
- Project lifecycle
- Workflow planning
- Teamwork
- Calendar & Travel plans Management
- File Management
- Google Drive
- SharePoint
- One Drive
- Dropbox
- Online research
- Lead generation
- Data entry
- IT Tools
- Microsoft Office Suite
- Word
- Excel
- PowerPoint
- Google Suite
- Google Docs
- Google drive
- Google sheets
- CAT tools
- WordPress
Languages
English
First Language
Timeline
Customer Operations Specialist
Uchlo Logistics
07.2021 - 08.2022
Customer Operations Specialist
Greenleaf Biotech Global
01.2019 - 05.2021
Customer Service Representative
Think Africa Fashion Wears
02.2017 - 07.2018
Product Design Manager
Akpaka Nigeria Ltd
07.2016 - 08.2017
Bachelor of Science - Industrial Chemistry
Madonna University, Nigeria
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