Summary
Overview
Work history
Education
Skills
Websites
Certification
Timeline
Generic
Comfort Enenche

Comfort Enenche

Nigeria

Summary

Telemarketing professional with 5+ years of experience in lead generation, cold calling, and client relationship management, consistently driving revenue growth and exceeding sales targets. Proficient in lead generation software including Lead Scrape, Apollo, Scrap.io, Lemlist, Instantly, and LinkedIn Sales Navigator, as well as CRM tools such as HubSpot and Salesforce, and various dialing systems. Demonstrated ability to build strong client relationships and improve customer retention by 35%, contributing to a 50% increase in revenue growth.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Telemarketer

UMOJA LITERARY TRANSLATIONS
, United State
07.2024 - 03.2025
  • Generated over 3,000 leads using lead generation software such as LeadScrape, Lemlist, Instantly, LinkedIn Sales Navigator, Apollo, and Scrap.io.
  • Consistently surpassed monthly sales targets through strategic sales techniques.
  • Executed high-volume telemarketing campaigns using CRM and automated dialing systems.
  • Accurately documented customer interactions to maintain data integrity.
  • Increased company productivity by 70% through effective lead conversion.
  • Conducted email outreach and follow-ups, securing partnerships with top U.S. publishing companies.
  • Handled objections tactfully to maintain positive relationships.
  • Maintained a calm demeanor under pressure situations, upheld professionalism at all times.

Telemarketer

STERLING BANK
Lagos, Nigeria
08.2023 - 07.2024
  • Cold-called over 100 potential customers daily, achieving a 40% conversion rate and exceeding lead generation targets.
  • Successfully onboarded over 500 customers onto the bank's mobile application within six months, increasing digital banking adoption.
  • Improved client retention rates by 35%.
  • Conducted follow-ups that boosted customer satisfaction scores by 20% through personalized engagement.
  • Addressed customer queries promptly, solved issues effectively.

Sales representative

IKOSI ISHERI LCDA
Lagos, Nigeria
12.2021 - 06.2023
  • Handled high call volumes of up to 120 calls per day while maintaining a 98% customer satisfaction rating.
  • Provided accurate information and tailored solutions, leading to a 30% increase in customer engagement.
  • Logged detailed customer interactions in CRM software, improving workflow efficiency by 25%.
  • Met and exceeded daily customer service quotas, increasing team performance by 15%.
  • Maintained deep product knowledge, resulting in a 20% increase in upsell conversions.
  • Worked collaboratively in team projects, contributed positively towards achieving common goals.

Sales representative

SGV ICT INSTITUTE
Gombe, Nigeria
12.2019 - 11.2021
  • Assisted over 200 clients with product recommendations, troubleshooting, and order placements, achieving a 90% resolution rate.
  • Developed comprehensive knowledge of product offerings to facilitate customer decisions.
  • Analyzed customer service trends, implementing process improvements that increased efficiency by 40%.
  • Managed follow-ups with a 75% success rate, ensuring effective resolution of client concerns.
  • Resolved 50+ customer inquiries daily via email, chat, and ticketing systems, achieving a 95% customer satisfaction rating and reducing average resolution time by 15 minutes.

Education

Higher National Diploma (HND) - Microbiology

Benue State Polytechnic Ugbokolo
04.2015 - 11.2019

Skills

  • Lead Generation
  • Lead Conversion
  • Cold Calling
  • Customer Relationship Management (CRM)
  • Sales Negotiation
  • Sales Closing
  • Product Knowledge
  • Time Management
  • Organization
  • Multitasking
  • Communication
  • Empathy
  • Conflict Resolution
  • Data Entry
  • Record Keeping
  • Email Outreach

Certification

  • Customer Service Fundamental, Coursera
  • Inbound Certification, Hubspot
  • Sales Management, Saylor Academy

Timeline

Telemarketer

UMOJA LITERARY TRANSLATIONS
07.2024 - 03.2025

Telemarketer

STERLING BANK
08.2023 - 07.2024

Sales representative

IKOSI ISHERI LCDA
12.2021 - 06.2023

Sales representative

SGV ICT INSTITUTE
12.2019 - 11.2021

Higher National Diploma (HND) - Microbiology

Benue State Polytechnic Ugbokolo
04.2015 - 11.2019

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Comfort Enenche