Chinedu Ezeala
Uwani
Summary
I am a Telemarketer with one year experience, extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries. Am also a Motivated Telemarketer highly successful at handling inbound and outbound sales calls using scripted communications. Learns systems and program details to resolve issues and offer best-in-class service.
Overview
4
4
years of professional experience
Work History
Telemarketer
TFCC Nigeria
01.2023 - 01.2024
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Assisted in developing marketing materials such as email campaigns and social media posts that led to increased brand awareness and improved lead generation results.
Digital Marketer
Airtel Nigeria
Victoria island , Lagos
07.2022 - 07.2023
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Higher National Diploma - Business Administration
Institutions of Management And Technology
Enugu02.2023
Skills
- Customer Service
- Email and Telephone Etiquette
- Inbound and outbound calls
- Lead Generation
- Outbound Calling
- Lead Management
- Inbound Call Management
- Telemarketing expertise
- Inbound Calls
Timeline
Telemarketer
TFCC Nigeria
01.2023 - 01.2024
Digital Marketer
Airtel Nigeria
07.2022 - 07.2023
Higher National Diploma - Business Administration
Institutions of Management And Technology
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