Clinton Uzochukwu
Lagos,LA
Summary
Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
16
16
years of post-secondary education
2
2
Certifications
Work History
Host
Clear Essence California Spa & Wellness Resort
Ikoyi, Lagos
07.2023 - Current
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Answered phone calls to take orders, give information and document reservations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Remove dishes and glasses from tables or counters; take them to kitchen for cleaning.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Ensured accurate billing procedures, handling cash transactions efficiently, and processing credit card payments securely.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Guest Relations Officer
Clear Essence California Spa & Wellness Resort
Ikoyi , Lagos
09.2013 - 06.2023
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Supply information regarding the organization, products, services and policies to the clients.
- Actively listen and resolve guest complaints.
- Participated in staff meetings and training sessions to continuously improve skills and stay up-to-date on industry best practices.
- Maintaining strict security by following procedure, monitoring logbook and issue visitors with badges.
- Ensure the cleanliness of the parking area by complying with procedures and policies of the company.
- Answering phone calls as well as directing the incoming calls to the people they want to reach.
- Maintaining continuity among team member through communication, documentation etc.
- Provide a good and safe parking environment for guests.
- Directing Visitors to the right offices.
- Resolve or refers to the management all guest concerns, complaint or suggestions in a continuous efort to provide professional guest service.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Collaborated with hotel departments to ensure seamless guest experiences during their stay.
Bar Waiter
Dv8 Hotel
Surulere, Lagos
06.2012 - 08.2013
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Communicated with guests to record orders and assess needs.
- Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained clean and organized bar area.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
Education
F.S.L.C - General Studies
CHRIST GLOBAL FOUNDATION NURSERY & PRIMARY SCHOOL
1, Fasasi Close, Coker Compound, Iganmu, Lagos. 02.2000 - 08.2003
S.S.C.E - Science
Penny International College
Coker, Orile Iganmu, Lagos Nigeria. 09.2003 - 07.2009
Database Management System - Information Technology
INSIGHT ACADEMY GLOBAL
1, Hussey Plaza, Jibowu Lagos, Nigeria. 05.2021 - 08.2021
Bachelor Of Science - Computer Science
National Open University of Nigeria
Victoria Island, Lagos 02.2018 - Current
CERTIFICATE On EXCELLENT CUSTOMER SERVICE - Excellent Customer Service
FATE FOUNDATION ENTREPRENEURSHIP
1st Floor Lagos State Water House, Lagos. 03.2013 - 05.2013
Skills
Team Collaboration
Telephone reception
Event Planning Assistance by
Customer Service
Exceptional communication
Multitasking proficiency
Guest Relations
Phone Etiquette
Self Motivation
Certification
[Excellent Customer Service ] Training - [2Days]
Timeline
Host
Clear Essence California Spa & Wellness Resort
07.2023 - Current
Database Management System - Information Technology
INSIGHT ACADEMY GLOBAL
05.2021 - 08.2021
[Database Management System], [INSIGHT ACADEMY GLOBAL ] - [4 Months ]
05-2021
Bachelor Of Science - Computer Science
National Open University of Nigeria
02.2018 - Current
Guest Relations Officer
Clear Essence California Spa & Wellness Resort
09.2013 - 06.2023
CERTIFICATE On EXCELLENT CUSTOMER SERVICE - Excellent Customer Service
FATE FOUNDATION ENTREPRENEURSHIP
03.2013 - 05.2013
[Excellent Customer Service ] Training - [2Days]
03-2013
Bar Waiter
Dv8 Hotel
06.2012 - 08.2013
S.S.C.E - Science
Penny International College
09.2003 - 07.2009
F.S.L.C - General Studies
CHRIST GLOBAL FOUNDATION NURSERY & PRIMARY SCHOOL
02.2000 - 08.2003