CHUKWUMA OLUOMACHUKWU CHIMDIYA
Lekki
Summary
A creative, motivated, and adaptable graduate, eager to join a fast-paced organization focused on achieving its corporate objectives and meeting stakeholder expectations. Personable and dedicated Customer Service Representative with extensive industry experience. A solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Engie Energy Access
11.2019 - 02.2021
- Ensure an excellent experience for all customers with each interaction.
- Handle complaints and provide appropriate solutions and alternatives within specified time limits, following up to ensure resolution.
- Vet and open customer accounts by recording account information.
- Maintain customer records by updating account information, including complaints, issues, resolutions, praises, etc.
- Follow up with customers who have delayed payments.
- Contribute to team efforts by accomplishing related results as needed.
- Manage large amounts of incoming calls.
- Build sustainable relationships of trust through open and interactive communication.
- Go the extra mile to engage customers.
- Work with the customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Resolve customer complaints via phone, email, mail, or social media.
- Identify and communicate areas for continual improvement of service levels for the call center and recommend process improvements.
Hotline Officer
Generation initiative for women and youth
10.2018 - 10.2019
- Manage inbound and outbound calls.
- Follow various communication scripts when speaking to a caller.
- Engage with customers.
- Identify customer needs, answer questions, and provide solutions/alternatives to issues; upsell products and services when possible.
- Build sustainable customer relationships.
- Keep records of all conversations organized.
- Build product knowledge and work on improving performance to meet goals.
Accountant/Admin. Officer
The Roots, Ikoyi
07.2018 - 09.2018
- Record and report financial statements.
- Perform general bookkeeping.
- Prepare and implement budgets.
- Conduct financial forecasting.
- Prepare payroll.
- Provide staff training and handle other administrative organizational tasks.
Accountant
Adig Suites. Enugu
08.2017 - 02.2018
- Record and report financial statements.
- Perform general bookkeeping.
- Prepare and implement budgets.
- Prepare payroll.
- Conduct bank reconciliation accounting.
Education
Bsc. Accountancy -
Paul university Awka
01.2016
O level -
Alvana Model secondary school, Owerri
01.2012
Professional certification -
Institution of Chartered Accountant of Nigeria
Skills
- Knowledge of SAGE and all Microsoft Office Applications as well as internet applications
- Excellent inter-personal, numerical and team building skills
- Excellent client's relations skills which is targeted at continuous client retention
- Creative and adaptive under pressure
Accomplishments
- Compiled and analyzed financial information to prepare monthly reports and annual financial statements in compliance with accepted policies and procedures.
- Ensured accurate, timely accounting and thorough understanding of all financial information - monthly, quarterly, and year-end closings, including bank compliance and taxation issues.
- Prepared financial management reports based on accounting control procedures.
Hobbies and Interests
- Traveling
- Sporting
Timeline
Customer Service Representative
Engie Energy Access
11.2019 - 02.2021
Hotline Officer
Generation initiative for women and youth
10.2018 - 10.2019
Accountant/Admin. Officer
The Roots, Ikoyi
07.2018 - 09.2018
Accountant
Adig Suites. Enugu
08.2017 - 02.2018
Bsc. Accountancy -
Paul university Awka
O level -
Alvana Model secondary school, Owerri
Professional certification -
Institution of Chartered Accountant of Nigeria
Similar Profiles
Esther ZuluEsther Zulu
Customer Experience Team Lead at ENGIE Energy AccessCustomer Experience Team Lead at ENGIE Energy Access
Charlotte AinomugishaCharlotte Ainomugisha
Tele Sales Agent at Engie Energy AccessTele Sales Agent at Engie Energy Access
Fredrick NoballaFredrick Noballa
Country Director at Engie Energy Access KenyaCountry Director at Engie Energy Access Kenya