Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

GERALDINE AKEH

Lekki

Summary

Customer service specialist with extensive experience in client services and customer relationship management. Proven ability to provide empathetic and solution oriented support through various communication channels, including phone, email, and CRM systems. Skilled in managing sensitive financial inquiries while maintaining high standards of accuracy in documentation and system updates.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Business Development Executive

PIDA TECHNOLOGIES
Lagos
11.2023 - 04.2025
  • Cultivated and maintained strong client relationships by delivering exceptional service, addressing concerns promptly, and consistently exceeding expectations.
  • Designed and executed tailored development strategies to identify growth opportunities, expand customer base, and increase revenue.
  • Demonstrated strong persuasive communication skills, contributing to consistent achievement of sales targets and client retention.
  • Conducted indept market research to identify emerging trends, customer behaviors, and competitor activities.
  • Monitored key performance indicators (KPI) to evaluate the effectiveness of strategies and operations.

Remote Conversational Support

Freelance
Lagos
01.2021 - 11.2023
  • Facilitated ongoing virtual conversations to assist clients facing loneliness and emotional distress.
  • Established long-term rapport to ensure safe and confidential communication.
  • Maintained flexible work hours while achieving high levels of client satisfaction.
  • Adjusted tone and language to align with individual client needs and preferences.

Customer Support Associate

ABC Financial Services
Lagos
02.2022 - 10.2023
  • Responded to a high volume of customer inquiries via phone and email, providing immediate solutions and follow ups.
  • Educated clients on service offerings and account features, improving customer satisfaction scores.
  • Maintained accurate documentation of all client interactions in the company CRM system.
  • Assisted new clients with onboarding, including verification and digital account setup support.
  • Collaborated with compliance, sales, and operations teams to resolve client concerns effectively.
  • Consistently exceeded KPIs for response time, customer satisfaction (CSAT), and first contact resolution.

Education

Certificate - Data Analysis

Torilio Academy
Lagos, Nigeria
07-2025

Bachelor Of Agricultural Technology - Agricultural Economics

Federal University of Technology Owerri
Imo State, Nigeria
07-2023

Skills

  • Client communication and emotional intelligence
  • Customer inquiry resolution
  • Financial product knowledge and education
  • Virtual assistance and task management
  • CRM proficiency
  • Confidential conversation handling
  • Problem solving and troubleshooting
  • Performance metrics and SLAs
  • Documentation and record keeping
  • Google Workspace and Microsoft Office proficiency
  • Detail-oriented remote team member
  • Adaptability in fast-paced environments

Certification

  • HubSpot Customer Support Certificate
  • Google Workspace Tools
  • Canva Design School

Timeline

Business Development Executive

PIDA TECHNOLOGIES
11.2023 - 04.2025

Customer Support Associate

ABC Financial Services
02.2022 - 10.2023

Remote Conversational Support

Freelance
01.2021 - 11.2023

Certificate - Data Analysis

Torilio Academy

Bachelor Of Agricultural Technology - Agricultural Economics

Federal University of Technology Owerri

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GERALDINE AKEH