Summary
Timeline
Work History
Overview
Education
Skills
Accomplishments
SoftwareEngineer
Christabel Okenla

Christabel Okenla

Support Engineer
Lagos,Nigeria

Summary

Results-oriented Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge, expertise, possessing strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Timeline

Application Support Engineer

Simplex Business Solutions
Mar.2023 - Current

Application Support Intern

Simplex Business Solutions
Apr.2022 - Feb.2023

Bachelor of Science - Botany

Lagos State University
Nov.2016 - Sep.2021

Work History

Application Support Engineer

Simplex Business Solutions
Lagos, Nigeria
Mar.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Responded to support requests from end-users
    and patiently walked individuals through basic
    troubleshooting tasks.
  • Served as primary point of contact for support
    relating to owned solutions and products.
  • Provided guidance on installing and
    integrating new hardware components and
    software to remote clients.
  • Documented faults and bugs for referral to
    development staff for use in updates.
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Advised senior personnel on potential process
    improvements to increase support quality and
    expedite ticket fulfillment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Application Support Intern

Simplex Business Solutions
Lagos, Nigeria
Apr.2022 - Feb.2023
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Streamlined office processes for improved efficiency and time management through regular organization and filing.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.
  • Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Prepared project presentations and reports to assist senior staff.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Education

Bachelor of Science - Botany

Lagos State University
Lagos, Nigeria
Nov.2016 - Sep.2021

Skills

  • Process Automation
  • SQL
  • HTML
  • End-User Training
  • Bug Fixes
  • DevOps Proficiency
  • Customer Support
  • Software Customizations
  • Application Development
  • Microsoft Office
  • Verbal and Written Communication
  • Customer Satisfaction
  • Linux Environments

Accomplishments

  • Tested databases to identify and resolve Application vulnerabilities.
  • Documented and resolved Database Application Issues which led to Effective Business Operations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved Go Live through effectively helping with development phases of the customer's client portal.

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Christabel OkenlaSupport Engineer