Overview
Work History
Education
Skills
Timeline
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Miracle Udechukwu

Huntings Road Dagenham Essex

Overview

6
6
years of professional experience

Work History

Application Support Engineer

Standard Bank Group
Victoria Island, Lagos
04.2021 - Current
  • Communicated technical development stages and provided design support to stakeholders.
  • Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals.
  • Participated with clients in discussion meetings.
  • Resolved system test and validation problems to provide normal program functioning.
  • Provide efficient end-user support services and ensure continuous uninterrupted operations of end-user computing services.
  • Ansible Support and report scheduling.
  • Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
  • Partnered with development team on product development and application support plans.
  • Docker support and Kubernetes.
  • Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
  • Supported software integration and implemented maintenance enhancements.

Applications Support Specialist

United Bank For Africa
Lagos Island
06.2018 - 04.2021
  • First direct support for Core Banking Applications.
  • Provide efficient end-user support services and ensure continuous uninterrupted operations of end-user computing services.
  • Ensure Smooth running and availability of the core banking applications 24 x 7 for UBA Nigeria
    and African subsidiaries.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Evaluate, analyze and provide feedback on user experience with deployed application solutions/services
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Efficient reporting and daily generation and transmission of e-reports in all subsidiaries.
  • Ensure digital banking transaction success rate.
  • Perform other duties as may be assigned by the Head, Chief Technology Officer/HQ Support and Divisional Head, IT Services & Business Relationship Management.

Local Area Representative(Post School Intern)

Onitsha Breweries PLC
Head Bridge Onitsha
04.2013 - 01.2015
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Handled calls per day to address customer inquiries and concerns.
  • Analysis and summarization of sales result.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Used Microsoft Word and other software tools to create documents and other communications.

IT Trainee (Students Industrial Work)

National Institute of Technology (NIIT)
Onitsha, Anambra State
04.2012 - 10.2012


  • Working and learning with members during the 6months industrial training.
  • Attending training courses like Hardware maintenance, Dreamweaver etc.
  • Responsible for routine departmental tasks, maintaining work and inventory records on manual and computerized systems.
  • Assisting users with routine backups and software upgrades.
  • Trainings on HTML, CSS and Networking components.
  • I also provided a detailed report of my industrial training at the end of the program

Education

Master of Science - Computer Science

University of Greenwich
Greenwich London, United Kingdom
09.2023

Bachelor of Science - Computer Science

Nnamdi Azikiwe University
Anambra, Nigeria
08.2013

Skills

  • Customer support
  • Database configuration
  • Training and mentoring
  • Software platforms
  • Process automation
  • Technical issue resolution
  • System performance
  • DevOps proficiency
  • Technical issues analysis
  • Application support
  • Software diagnosis
  • Customer service expert

Timeline

Application Support Engineer

Standard Bank Group
04.2021 - Current

Applications Support Specialist

United Bank For Africa
06.2018 - 04.2021

Local Area Representative(Post School Intern)

Onitsha Breweries PLC
04.2013 - 01.2015

IT Trainee (Students Industrial Work)

National Institute of Technology (NIIT)
04.2012 - 10.2012

Master of Science - Computer Science

University of Greenwich

Bachelor of Science - Computer Science

Nnamdi Azikiwe University

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Miracle Udechukwu