Microsoft word
CHILAKA PEACE
Berger, Lagos
Summary
Dedicated worker with a strong work ethics and ability to build client/ customer relation. Experienced in operation management, sales, budget development, staffing and cost control. Adapt at communicating effectively with customer, vendors and staff. Able to motivate employee to perform to their maximum potentials. Exceptional organizational and planning skills; adaptable enjoy new challenges.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Cash management specialist
RHAPSODYS MASTER FRANCHISE
Ikeja
09.2018 - 01.2022
- Dry stock supplier
- RESPONSIBILITIES
- Maintain vendor and service provider relationship
- Fair amount of project management
- Develop and implement proactive solutions and cost – cutting measures
- Scheduling and monitoring
- Seeking to bring in my culinary knowledge, management skills and experience in the hospitality industry.
- Supported financial director with special projects and additional job duties.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
Cafeteria Manager
DELOITTE NIGERIA
Victoria Island
08.2017 - 07.2018
- Check and verify if all sales have been transferred correctly to the property management system (PMS)
- Tally all end of shift reports generated from all POS bills and cash
- Participate in stock taking at the restaurant
- Cafeteria management ( Breakfast, Lunch, Tea breaks both small or large events/ conventions).
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Coordinated with catering staff to deliver food services for special events and functions.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Motivated staff to perform at peak efficiency and quality.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Oversaw food preparation and monitored safety protocols.
Marketer, financial/ cost controller, Sales manager, Food analyst, Assistant manager, Accounting officer, store controller
MEN'S KITCHEN
Gbagada
02.2015 - 01.2017
- Staff management, customer service,
- RESPONSIBILITIES
- Creating internal policies and spend control
- Ensuring payment is received from customers and other debtors
- Building budgets and planning company spending
- Provide critical assessment of all budgets and cost projection
- Remain acutely aware of market trends that could impact resources costs
- Collaborate with department heads to strategize ways to minimize waste.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted research to analyze customers' behavior, preferences and purchasing habits.
- Monitored security to protect employees, customers and property.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Developed strategy to increase sales and drive profits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
Sales Representative
GAURAPAD CHARITIES
Maryland
03.2013 - 01.2015
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated new leads through networking and attending industry events.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales and brand promotion.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Education
Senior Secondary School Certificate - undefined
ALAKOTO SENIOR HIGH SCHOOL
01.2002 - 01.2006
TRAININGS Customer Relationship Management Certification (CRM) In Progress Certified Associate in Project Management Certification (CAPM) In Progress Project Management Professional ( PMP) In view - undefined
Bachelor - Business Administration
NATIONAL OPEN UNIVERSITY OF NIGERIA
Victoria Island 04.2021 - Current
Skills
Ability to mentor and control the front and back of house operationGood at managing inventory and vendorsExcellent in Guests servicesManaging payrollICT ( Computer literacy )
Food and supplies ordering
Safety and health precautions
Staff Scheduling
Strategic planning
Recruitment
Safe food handling
Cultural Awareness
First Aid/CPR
Self-Motivated
Organization and Time Management
Certification
Female
Affiliations
Institute of Customer Relationship Management Student Member
Chartered Institute of Project Management Student Member
Additional Information
- Successfully managed a family restaurant, increasing sales by 30 percent through quality food, exceptional services and family value. Maintained expenses below budget through accurate planning, waste reduction, purchasing and cost- effective operation procedures. Planned and managed significant remodeling projects that enhanced the ambiance of the facility. MANAGEMENT AND ADMINISTRATION Accountable for budgeting, cost control and payroll. Planned menus, estimated food and beverage costs and purchase inventory. Investigated and resolved food and beverage quality and service complaints, ensuring customer satisfaction and repeat business. Assess, analyze and manage safety hazards that may occur or before it occurs. SURPERVISION/ TRAINING Recruited, hired, supervised, schedule and motivated a staff of up to 20 employees. Trained service staff to enhance customer service and increase profits through suggestive selling. Improved productivity and morale by initiating systems for accountability and by instituting effective training programs. Supervise ongoing project work and give periodic progress report to the management. Supervise the mobilization of project materials and work equipment. Organize and Set goals for the work team, as well as manage and instruct them where necessary
Accomplishments
- Supervised team of 20 staff members.
Software
Microsoft Excel
Interests
Restaurant manager
Store/ inventory manager
Restaurant supervisor
Assistant restaurant manager
Hotel manager
Timeline
Bachelor - Business Administration
NATIONAL OPEN UNIVERSITY OF NIGERIA
04.2021 - Current
Cash management specialist
RHAPSODYS MASTER FRANCHISE
09.2018 - 01.2022
Cafeteria Manager
DELOITTE NIGERIA
08.2017 - 07.2018
Marketer, financial/ cost controller, Sales manager, Food analyst, Assistant manager, Accounting officer, store controller
MEN'S KITCHEN
02.2015 - 01.2017
Sales Representative
GAURAPAD CHARITIES
03.2013 - 01.2015
Senior Secondary School Certificate - undefined
ALAKOTO SENIOR HIGH SCHOOL
01.2002 - 01.2006