Chidi Charles Duaka

• Managed team of 4 social media associates, increasing followers 25%, generating 5+ text, video, and image posts per day.
• Made use of equipments (Digital Camera, Mobile Phones and Canva App for Graphic Designing) to generate and create contents from activities that happens at the and writing the story which serves as a content for the organization social media platforms.
• Sourced 300+ images and wrote over 300 captions. Used Photoshop and llustrator to develop 300+ original designs.

Key Achievement:

• Directed social media campaigns that created a 24% increase in social shares and a 90% increase in overall engagement with posts.
• Created and scheduled 30+ social media posts per week on Instagram, Facebook and other channels.
• Raised audience engagement by 95% in 6 months.

• Helped clients develop new coping mechanisms and techniques to drive behavior modification.
• Developed and facilitated goal-oriented psycho-education and therapy groups to improve residents' quality of life.
• Developed Functional Behavioral Assessment and Positive Behavioral Intervention Plan to identify cause of problem behavior, formulate strategies to address behavior and teach new behavioral skills.
• Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.

Key Achievement:

• Rehabilitated street-connected children through counseling, psycho-social support, reintegrating them back to the society and reconciling them back home if traceable.

• Continually maintained and improved organisation reputation and positive image in markets served.
• Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
• Developed creative presentations, trend reports, kitted assets and product data sheets.
• Met deadlines, exceeding expectations and effectively rolling out campaigns.

Key Achievement:

• Designed and Propounded strategies that led to organizational growth.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Delivered excellent customer service, resulting in consistent 93% customer satisfaction rating.

Key Achievement:

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.