Anita Akpodiete
Summary
Results-oriented professional with experience in social media management, customer service, and administrative support. Skilled in developing effective social media strategies, adept at handling customer interactions, resolving issues, and ensuring client satisfaction.
Well-organized, with a background in administrative coordination and sales. Passionate about efficiency and achieving organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Social Media Manager/ Content writer
Educators Conclave
01.2025 - 08.2025
- Managed social media accounts and scheduling tools effectively.
- Developed engaging content for various social media platforms.
- Assisted in organizing virtual events and promotional activities online.
- Managed the daily operations of all assigned social media accounts.
- Analyzed audience engagement metrics to enhance strategies.
Customer Service Representative
NorthOne Gas Limited
06.2022 - 12.2024
- Assisted customers with inquiries and product information through various channels.
- Resolved customer complaints by actively listening and providing effective solutions.
- Maintained accurate records of customer interactions and transactions in the database.
- Provided excellent customer service to resolve customer complaints promptly.
Customer Support Specialist
Creditclan Tech LImited
04.2021 - 05.2022
- Documented customer interactions, feedback, and common issues to improve internal processes and enhance the user experience.
- Collaborated with team members to improve customer service processes.
- Managed customer interaction, prioritizing urgent cases, and ensuring follow-ups.
- Assisted customers with inquiries through various communication channels.
Executive Assistant
Schoolville Limited
09.2019 - 03.2021
- Managed executive calendars and scheduled meetings efficiently.
- Prepared comprehensive reports and presentations for executive meetings.
- Communicated effectively with internal teams and external stakeholders daily.
- Performed data entry tasks into various software programs, including MS Excel spreadsheets.
- Answered telephone calls from customers or clients, assisting where necessary.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
Sales Associate
Paulant Enterprise
10.2018 - 07.2019
- Assisted customers with product selection and provided detailed information.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer inquiries and complaints in a professional manner.
- Engaged customers through effective communication to enhance their shopping experience.
- Professionally handled customer complaints.
Education
Higher National Diploma - Mass Communication
Delta State Polytechnic
Skills
- Customer support
- Networking
- Time management
- Adaptability
- Relationship management
- Google Workspace
- Microsoft Office Suite
- Project management tools
- Social media management
Certification
- Virtual Assistance Skills Program - ALX AFRICA
Languages
English
First Language
References
References available upon request.
Timeline
Social Media Manager/ Content writer
Educators Conclave
01.2025 - 08.2025
Customer Service Representative
NorthOne Gas Limited
06.2022 - 12.2024
Customer Support Specialist
Creditclan Tech LImited
04.2021 - 05.2022
Executive Assistant
Schoolville Limited
09.2019 - 03.2021
Sales Associate
Paulant Enterprise
10.2018 - 07.2019
Higher National Diploma - Mass Communication
Delta State Polytechnic
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