Summary
Overview
Work history
Education
Skills
Websites
Bio Data
Affiliations
Accomplishments
References
Languages
Timeline
Generic

Chidera Miracle Okoye

Lagos,Niger State

Summary

Detail-oriented professional experienced in Microsoft Office, social media management, and human resource management. Delivered exceptional customer support and resolved issues efficiently through strong communication and problem-solving skills. Committed to maintaining high standards and fostering positive relationships to enhance customer satisfaction.

Overview

8
8
years of professional experience
12
12
years of post-secondary education

Work history

Social media manager

Payless Bakers Solution
Lagos
08.2021 - Current
  • Created engaging online content that enhanced customer interaction and drove engagement.
  • Ran successful promotional campaigns to raise product awareness.
  • Handled brand crises with effective communication strategies to minimise negative impact., mitigating damage to brand reputation online.
  • Generated regular reports on social media performance, guiding future strategy development.

Customer care representative

Payless Bakers Solution
Lagos
08.2021 - Current
  • Conducted outbound calls courteously to resolve outstanding matters.
  • Facilitated seamless communication between management and customers.
  • Prioritised tasks to meet and exceed company objectives and goals.
  • Identified potential sales opportunities during routine interactions to boost revenue growth.

Head of department

Payless Bakers Solution
Ojota , Lagos
08.2019 - Current

Formulated budget plans, ensuring optimal resource allocation and financial control.

Formulated budget plans, ensuring optimal resource allocation and financial control.

Enhanced staff productivity with regular training and development sessions.

Fostered positive work environment by implementing employee engagement initiatives.

Formulated budget plans, ensuring optimal resource allocation and financial control.

Enhanced staff productivity with regular training and development sessions.

Fostered positive work environment by implementing employee engagement initiatives.

Formulated budget plans, ensuring optimal resource allocation and financial control.

Enhanced staff productivity with regular training and development sessions.

Fostered positive work environment by implementing employee engagement initiatives.

Formulated budget plans, ensuring optimal resource allocation and financial control.

Enhanced staff productivity with regular training and development sessions.

Fostered positive work environment by implementing employee engagement initiatives.

Formulated budget plans, ensuring optimal resource allocation and financial control.

Enhanced staff productivity with regular training and development sessions.

Fostered positive work environment by implementing employee engagement initiatives.

Formulated budget plans, ensuring optimal resource allocation and financial control.

Enhanced staff productivity with regular training and development sessions.

Fostered positive work environment by implementing employee engagement initiatives.

Formulated budget plans, ensuring optimal resource allocation and financial control.

Enhanced staff productivity with regular training and development sessions.

Fostered positive work environment by implementing employee engagement initiatives.

Formulated budget plans, ensuring optimal resource allocation and financial control.

Enhanced staff productivity with regular training and development sessions.

Fostered positive work environment by implementing employee engagement initiatives.

Supervisor, Logistics

Abams Industries
ojota , LAgos
08.2018 - Current
  • Led a high-performing team of logistics professionals towards achieving organisational goals efficiently.
  • Developed and enforced company-wide logistics policies for enhanced productivity.
  • Implemented cost-saving measures in the logistics department to reduce overheads.
  • Ensured regulatory compliance in all aspects of international transportation to avoid legal complications.

Education

First Scool leaving certificate -

Aglican Nursery and Primary school
Lagos
09.2009 - 06.2013

Senior school certicate examination -

Ogudu grammar senior secondary school
Lagos
09.2013 - 05.2018

National Diploma - Computer Engineering

Yaba College of Technology
Lagos
01.2021 - 12.2024

Bachelor of Science - Cybersecurity

Miva Open University
Lagos
05.2025 -

Skills

    Social media management

    Content creation

    Content strategy

    Microsoft Office proficiency

    Effective communication

    Interpersonal relations

    Ability to perform under pressure

Bio Data

Date of Birth: 6th April, 1998

State of Origin: Enugu state 

Nationality: Nigeria 

Religion: Christianity

Affiliations

  • Reading, surfing the internet, exploring, curious.

Accomplishments

    Staff of the month at payless bakers solution for 3 consecutive months.

    Computer Profieciency course.

References

References available upon request.

Languages

English
Fluent

Timeline

Bachelor of Science - Cybersecurity

Miva Open University
05.2025 -

Social media manager

Payless Bakers Solution
08.2021 - Current

Customer care representative

Payless Bakers Solution
08.2021 - Current

National Diploma - Computer Engineering

Yaba College of Technology
01.2021 - 12.2024

Head of department

Payless Bakers Solution
08.2019 - Current

Supervisor, Logistics

Abams Industries
08.2018 - Current

Senior school certicate examination -

Ogudu grammar senior secondary school
09.2013 - 05.2018

First Scool leaving certificate -

Aglican Nursery and Primary school
09.2009 - 06.2013
Chidera Miracle Okoye