BUNMI. O. EYELADE
10, Igi Olugin, Off Takpa Street, Bariga, Lagos.
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills, ready to help team achieve company goals.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work History
Customer Relations Analyst
First City Monument Bank (FCMB)
Lagos, LA
05.2022 - Current
- Streamlined processes for better problem-solving abilities in handling customer issues.
- Participated actively in weekly meetings, discussing areas of improvement and sharing best practices among team members.
- Identified opportunities for upselling or cross-selling products based on customer needs analysis during interactions.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Managed over 100 customer calls per day, thereby increasing sales.
Service Advisor Assistant
First City Monument Bank Ltd
01.2020 - 05.2022
- Participated in ongoing training programs to stay knowledgeable about industry trends and best practices for optimal job performance.
- Assisted in increasing service department efficiency by streamlining appointment scheduling processes.
- Listening and proffering solution to customer complains on all alternate channels
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Executive Secretary
Vanpeux Global Synergy Limited
01.2015 - 01.2016
- Managing office data bases
- Assisting supervisors and staffs with company project and tasks.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Composed inter-office correspondence and provided product and service information to customers
- Managed expense reporting to ensure accuracy and adherence to budgetary guidelines.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Streamlined office operations for optimal efficiency by implementing effective filing systems and organizational tools.
Education
Bachelor of Science - Public Administration
University of Lagos
Lagos, Nigeria 10.2020 - Current
OND - Mass communication
Yaba College Of Technology
Lagos, Nigeria 03.2017 - 06.2019
Senior Secondary School Certificate - West African Senior School Certificate Examination
Lagooz College
Lagos, Nigeria 01.2011 - 06.2015
Skills
Timeline
Customer Relations Analyst
First City Monument Bank (FCMB)
05.2022 - Current
Bachelor of Science - Public Administration
University of Lagos
10.2020 - Current
Service Advisor Assistant
First City Monument Bank Ltd
01.2020 - 05.2022
OND - Mass communication
Yaba College Of Technology
03.2017 - 06.2019
Executive Secretary
Vanpeux Global Synergy Limited
01.2015 - 01.2016
Senior Secondary School Certificate - West African Senior School Certificate Examination
Lagooz College
01.2011 - 06.2015
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