BUNMI. O. EYELADE
1, Olajide Johnson Ogunlana Eyita,Ikorodu Lagos State,LA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills, ready to help team achieve company goals.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Customer Relations Analyst
First City Monument Bank (FCMB)
5 2022 - Current
- Streamlining processes for better problem-solving abilities in handling customer issues.
- Identifying opportunities for upselling or cross-selling products based on customer needs analysis during interactions.
- Logging of failed card transactions (ATM, POS and WEB) on the required applications (Extraswitch, Arbiter, Postilion, Mastercard Connect and Passport) and other platforms such as Agency Banking.
- Resolving cases unrecognized transactions on Issues Management System portal (IMS) and coordinating interactions with the Group Internal Audit (GIA) for follow up on fraudulent issues logged.
- Participating actively in weekly meetings, discussing areas of improvement and sharing best practices among team members.
- Handling customer inquiries and suggestions courteously and professionally.
- Profiling customers cards on Pay Direct and resolving issues on different dispute portals.
- Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns using multiple applications.
- Offering advice and assistance to customers, paying attention to special needs or wants.
- Clarifying customer issues and determined root cause of problems to resolve product or service complaints.
- Training new personnel regarding company operations, policies and services.
- Documenting problems and corrective actions to maintain records of customers' interactions using the Dynamic Case Management (DCM) for faster tracking and resolution.
- Responding to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintaining up-to-date knowledge of product and service changes.
- Managing over 100 customer calls per day, thereby increasing sales.
- Participating in team meetings and training sessions to stay informed about product updates and changes.
Service Advisor Assistant
First City Monument Bank Ltd
1 2020 - 5 2022
- Participated in ongoing training programs to stay knowledgeable about industry trends and best practices for optimal job performance.
- Assisted in increasing service department efficiency by streamlining appointment scheduling processes.
- Listened and proffered solutions to customer complaints on all alternate channels including Corporate Internet Banking (CIB) and Retail Internet Banking (RIB), Wallet Portal and others.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Executive Secretary
Vanpeux Global Synergy Limited
01.2015 - 01.2016
- Managed office data bases.
- Documented financial expenses, earnings, using basic excel knowledge.
- Coordinated company project and tasks.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Composed inter-office correspondence and provided product and service information to customers
- Managed expense reporting to ensure accuracy and adherence to budgetary guidelines.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Streamlined office operations for optimal efficiency by implementing effective filing systems and organizational tools.
Education
Bachelor of Science - Public Administration
University of Lagos
Akoka, LA 10.2020 - Current
OND - Mass communication
Yaba College Of Technology
Yaba, LA 03.2017 - 06.2019
Skills
- Client Relationship Management
- Verbal and written communication
- Telephone skills
- Task Prioritization
- Problem-solving aptitude
- Microsoft Office
- Adaptability and Flexibility
- Market Research
- Team Collaboration
- Attention to Detail
Certification
Social Engineering Red Flags
Timeline
Security Awareness Training
03-2024
Customer Obsession
02-2024
Social Engineering Red Flags
10-2023
Bachelor of Science - Public Administration
University of Lagos
10.2020 - Current
OND - Mass communication
Yaba College Of Technology
03.2017 - 06.2019
Executive Secretary
Vanpeux Global Synergy Limited
01.2015 - 01.2016
Customer Relations Analyst
First City Monument Bank (FCMB)
5 2022 - Current
Service Advisor Assistant
First City Monument Bank Ltd
1 2020 - 5 2022
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