Microsoft suit
Blessing Ngozi Eneje
Lagos
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Biology Teacher
Stella Maris Comprehensive Secondary School
2023.09 - Current
- Improved student understanding by incorporating hands-on activities and real-world examples into lessons.
- Established a positive classroom atmosphere that fostered respect among students and encouraged open dialogue about challenging concepts.
- Used tests, quizzes, and other assignments to gauge students' learning and determine understanding of course materials.
- Taught subject matter based on information compiled from textbooks, online sites, and other educational materials.
- Established positive and encouraging relationship with students and helped to foster appreciation for biology and science.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Evaluated students' academic and social growth, kept appropriate records, and prepared progress reports to gauge performance.
- Served as a mentor for new teachers within the department, offering guidance on best practices and effective teaching methods.
Customer Service Representative
Dependable 24 Hours Limited
2023.01 - Current
- Acted as one of the primary contact people for the recruitment agency company, effectively managed clients (both employers and job seekers) inquire
- Liaised with the recruitment team to provide clients with adequate information as regards job vacancy, creating a candidate pipeline to effectively match talents with opportunities
- Answering customer questions and inquiries through various communication channels, including phone, email, chat, and social media
- Provided accurate detailed information about the agency's services, policies, and procedures, thereby helping customers make informed decisions and navigate the company's offerings for employers and job seekers
- Provided technical assistance to customers on services, guiding customers through troubleshooting steps, navigating the website to apply for job or search for available job opportunities or post jobs by employers and escalating technical issues to higher-level support if necessary
- Managed the customer base record, generated reports on job seekers activities, recruitment activities, candidate pipelines, and client satisfaction to provide insights for decision-making
- Handled the data entry and updating customer information, requests, and interactions in the company's database or CRM system, maintained accurate record for reference and reporting purposes.
Caregiver
General Hospital
2021.01 - Current
- Assisted with basic patient's needs, such as bathing, dressing, grooming, changing diaper and feeding
- Monitoring vital signs
- Collected specimens for lab testing, and recorded medical histories.
Industrial Training
Project Development institute agency
2019.04 - 2020.12
- Proximate analysis, Water Analysis, Phytochemical analysis, Soil Analysis, Production of diesel from Benny seed, Data analysis, Handling of Laboratory equipment, Scientific Report writing.
Front Desk Receptionist
Whiteleaf Hotels
2018.02 - 2019.04
- Greeted customers with enthusiasm and a delightful and helpful attitude
- Provided guests and potential guests with up-to-date information about hotel and surrounding areas
- Responded to customer inquiries in a timely, accurate, and professional manner
- Assisted with reservations, check-ins, and check-outs
- Processed payments and handled cash transactions
- Assisted with customer complaints and resolved conflicts
- Assured that customer service standards are met and exceeded.
Cleaning Specialist
Free-lance Cleaning
2017.08 - 2018.01
- Cleaned home and office spaces to maintain good hygiene standard; sourced and sorted cleaning reagents and materials needed for cleaning jobs depending on the material that needed to be cleaned and ensured clients' satisfactions by paying attention to details and working independently with minimal supervision.
Education
Bachelor of Science - Biochemistry
Alex Ekwueme Federal University Ndufu-Alike Ikwo
Ebonyi State, Nigeria07.2017
Skills
Lesson Planning
Time Management
Patient-focused care
Supporting personal needs
Dementia and Alzheimer's knowledge
Customer Service
Waste Management
Health and safety compliance
Complex Problem-Solving
Confidentiality Awareness
Communication and Interpersonal Skills
Administrative Support
Certification
- Google IT Support Fundamental, Coursera, 2024
- Product Manager, Udemy, 2024
- Health Care Assistant, General Hospital, Odan, 2023
- International English Language Testing System (IELTS), 2023
- World Education Service (WES), 2023
- Fundamentals of Human Resources, Alison, 2023
- Introduction to epilepsy Awareness, Alison, 2023
- Health and Safety-Fire Safety Training and planning, Alison, 2023
- Customer Care Skill and Telephone Etiquettt, Alison, 2023
- Data Analysis, New Horizons, 2023
- Customer Care Service & Telephone Etiquette, Alison, January 2023
- Human Resources Management, Alison, January 2023
- Office Administration, Alison, January 2023
- First Aid, AED and CPR, Alison, January 2023
- Project Management, National Institute of Management, February 2019
Research
- Effects of heavy metal from pharmaceutical effluents on soil properties
- Some medicinal plants in Nigeria and its effect on Diabetes
Personal Information
Title: Customer Service Representative
References
This will be made available upon request
Quote
Judge a man by his questions rather than his answers.
Voltaire
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Excel
Power Bi
Tableau
Monday.com
Timeline
Biology Teacher
Stella Maris Comprehensive Secondary School
2023.09 - Current
Customer Service Representative
Dependable 24 Hours Limited
2023.01 - Current
Caregiver
General Hospital
2021.01 - Current
Industrial Training
Project Development institute agency
2019.04 - 2020.12
Front Desk Receptionist
Whiteleaf Hotels
2018.02 - 2019.04
Cleaning Specialist
Free-lance Cleaning
2017.08 - 2018.01
Bachelor of Science - Biochemistry
Alex Ekwueme Federal University Ndufu-Alike Ikwo
- Google IT Support Fundamental, Coursera, 2024
- Product Manager, Udemy, 2024
- Health Care Assistant, General Hospital, Odan, 2023
- International English Language Testing System (IELTS), 2023
- World Education Service (WES), 2023
- Fundamentals of Human Resources, Alison, 2023
- Introduction to epilepsy Awareness, Alison, 2023
- Health and Safety-Fire Safety Training and planning, Alison, 2023
- Customer Care Skill and Telephone Etiquettt, Alison, 2023
- Data Analysis, New Horizons, 2023
- Customer Care Service & Telephone Etiquette, Alison, January 2023
- Human Resources Management, Alison, January 2023
- Office Administration, Alison, January 2023
- First Aid, AED and CPR, Alison, January 2023
- Project Management, National Institute of Management, February 2019
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