Blessing Paulinus
Tech Support Specialist & Product Manager
Ikeja,LA
Summary
Tech-savvy Product and Operations professional with hands-on experience in Product Management, Tech Support, and Quality Assurance. Skilled in writing Product Requirements Documents (PRDs), user stories, and acceptance criteria; conducting QA testing; managing tasks and documentation; and supporting cross-functional teams to deliver reliable digital products. Comfortable working in fast-paced startup environments, coordinating workflows, supporting users, and turning business needs into clear product solutions.
Overview
1
1
year of professional experience
4
4
Certifications
Work History
Product Management Intern / Associate (Project-Based)
Various Digital Product Teams
Lagos, Lagos
08.2025 - 12.2025
- Wrote PRDs, user stories, and acceptance criteria for fintech and platform products
- Conducted manual QA testing, logged bugs, and verified fixes with developers
- Coordinated tasks across design, engineering, and operations teams
- Organized product documentation and maintained internal knowledge bases
- Supported product research, competitor analysis, and feature planning
- Remote
Product Management Intern
Axia Africa
01.2025 - 01.2026
- Authored a detailed PRD for a website chatbot focused on user guidance, trust, and safety
- Defined chatbot scope, non-goals, guardrails, and acceptance criteria to prevent clinical risk
- Designed user flows to handle general inquiries, navigation support, and medical disclaimers
- RemoteHealth — Telemedicine Platform
Product Management Intern
Codalm Alliance Limited
09.2025 - 12.2025
- Defined MVP scope and wrote PRD for a digital platform enabling fractional real estate ownership
- Created user flows supporting onboarding, investment discovery, and user education
- Property Co-ownership Platform
Education
Higher National Diploma (HND) - Business Administration
Yaba College of Technology
LagosNational Diploma (ND) - Business Administration
Yaba College of Technology
Lagos03-2024
Skills
Product Management
Tech Support & Operations Support
Quality Assurance (QA) Testing & Bug Reporting
Product Requirements Documentation (PRD)
User Stories & Acceptance Criteria
MVP Scoping & Feature Definition
User Flow Mapping
Task & Workflow Coordination
Documentation & Knowledge Base Management
Customer & User Support
Problem Discovery & Documentation
Stakeholder Communication
Certification
Product Management Program — Axia Africa (2025)
Interests
Product Management, Product Operations, Tech Support, Quality Assurance, Startup Operations
Timeline
Product Management Intern
Codalm Alliance Limited
09.2025 - 12.2025
Product Management Intern / Associate (Project-Based)
Various Digital Product Teams
08.2025 - 12.2025
Product Management Intern
Axia Africa
01.2025 - 01.2026
Higher National Diploma (HND) - Business Administration
Yaba College of Technology
National Diploma (ND) - Business Administration
Yaba College of Technology