Jira
EKENE FRANCISCA IGWEONWU
Product Manager
Lagos,State.
Summary
Reliable Intern studying product management seeking an internship opportunity to expand skills and gain valuable real-world experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
Certifications
5
5
years of post-secondary education
5
5
years of professional experience
Work History
PRODUCT MANAGEMENT INTERN
UTIVA PRODUCT SCHOOL
LAGOS, LAGOS
06.2021 - 08.2021
- Conducted customer research using qualitative surveys to understand consumer opinions.
- Maintained and updated project plan by tracking technical dependencies and issued project milestone updates.
- Evaluated data to find actionable insights and make product recommendations.
- Performed alpha and beta testing to identify issues and devise solutions.
- Worked closely with product management team to learn daily duties.
- Helped set up and run focus group with nine participants to document product experiences and record feedback from consumers.
CASH AND TELLER (GRADUATE ASSISTANT)
PEOPLES PLUS MANAGEMENT, ZENITH BANK PLC
LAGOS, LAGOS
09.2019 - Current
- Assists customers with processing transactions, such as deposits, withdrawals or payments.
- Resolves complaints and account discrepancies.
- Maintaining and balancing cash drawers and reconciling discrepancies.
- Handling currency, transactions and confidential information in a responsible manner.
- Following all bank financial and security regulations and procedures.
- Loading of cash into ATM and ensuring full functionality.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Carrying out day-to-day duties accurately and efficiently.
- Quickly learn new skills and apply them to daily tasks, improving efficiency and productivity.
CONTACT CENTRE AGENT
FIDELITY BANK CONTACT CENTRE
VICTORIA ISLAND, LAGOS
01.2019 - 08.2019
- Managed inbound and outbound customer calls daily.
- Kept records of all conversations organized.
- Promoted available products and services to customers during service, account management and order calls.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered over 70 calls per shift to meet fast-paced call center demands.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
STORE KEEPER
NATIONAL YOUTH SERVICE CORPS
06.2016 - 04.2017
- INDEPENDENT NATIONAL ELECTORAL COMMISSION.
- Received and inspected all incoming and outgoing stock.
- Documented and tracked damages and discrepancies on orders received.
SUBJECT TEACHER AND SCHOOL COUNSELLOR
YINBOL COLLEGE
OYO, ON
01.2014 - 01.2015
- Developed program to work with students and increase interest in higher learning.
- Improved student participation in the classroom through integration of creative role playing exercises.
- Developed and taught lessons on relevant themes to promote student interest.
- Met with parents to resolve conflicting educational priorities and issues.
- Organized career day and general counselling for both students and teachers.
- Helped students out with their various educational and socio-personal challenges.
- Scheduled appointments with parents to discuss student progress and classroom behavior.
Education
M. ED - COUNSELLING PSYCHOLOGY
UNIVERSITY oF IBADAN
IBADAN, OYO STATE 03.2016 - 08.2017
B. ED - GUIDANCE AND COUNSELLING
UNIVERSITY oF IBADAN
IBADAN, OYO STATE 01.2012 - 12.2015
Skills
Cash handling expertise
Certification
Certificate of Training, Project Management
Software
Miro
Figma
Interests
Reading
Travelling
Timeline
Certificate of Training, Product Management
08-2021
PRODUCT MANAGEMENT INTERN
UTIVA PRODUCT SCHOOL
06.2021 - 08.2021
CASH AND TELLER (GRADUATE ASSISTANT)
PEOPLES PLUS MANAGEMENT, ZENITH BANK PLC
09.2019 - Current
CONTACT CENTRE AGENT
FIDELITY BANK CONTACT CENTRE
01.2019 - 08.2019
STORE KEEPER
NATIONAL YOUTH SERVICE CORPS
06.2016 - 04.2017
M. ED - COUNSELLING PSYCHOLOGY
UNIVERSITY oF IBADAN
03.2016 - 08.2017
Certificate of Training, Project Management
07-2014
SUBJECT TEACHER AND SCHOOL COUNSELLOR
YINBOL COLLEGE
01.2014 - 01.2015
B. ED - GUIDANCE AND COUNSELLING
UNIVERSITY oF IBADAN
01.2012 - 12.2015
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