Project management Tools
BLESSING NWARUH
Project Management Leader
Summary
Strategic leader driving large-scale program execution, customer success, and digital transformation across healthcare and technology sectors. Over 10 years of experience leading complex, multi-million-naira portfolios, onboarding enterprise clients, and deploying SaaS and health-tech solutions across public and private sectors. Proven record of exceeding adoption, revenue, and efficiency targets through structured execution, stakeholder alignment, and process design. Strong expertise in leading cross-functional teams, building systems from scratch, and driving implementation at scale across government institutions and multi-site environments.
Overview
5
5
years of professional experience
Work History
Regional Implementation Lead (South-East & South South)
Intron Voice AI
10.2025 - Current
- Leading end-to-end onboarding and deployment of EMR and transcription solutions across government hospitals and state Ministries of Health in two regions.
- Building customer success functions from the early stage, designing playbooks, workflows, and standardized implementation systems for scale.
- Driving platform adoption using product-led growth strategies and structured engagement models across diverse clinical environments.
- Using CRM systems to track user journeys, automate engagement, and improve adoption outcomes across facilities.
- Managing high-level stakeholder relationships with government bodies.
- Leading policy-driven engagement with regulators and institutions, ensuring compliance and long-term sustainability.
- Integrating digital health tools into clinical workflows, reducing onboarding friction and accelerating time-to-competency across sites.
Senior Customer Success Coordinator
Elephant Healthcare
08.2023 - 10.2025
- Led statewide SaaS onboarding for 200+ health facilities across 3 states, exceeding adoption targets by up to 120%.
- Increased client retention by 15% through a data-driven health scoring system and targeted engagement strategies.
- Achieved 98% client satisfaction by improving communication systems and personalizing onboarding journeys.
- Reduced onboarding time by 35% through workflow automation and digitized documentation systems.
- Coordinated cross-functional teams across product, sales, and engineering to ensure smooth deployments.
- Built strong relationships with government stakeholders to accelerate adoption and expansion.
Lead Project Manager
Nirsal PLC
Awka
01.2022 - 02.2024
- Managed a ₦2.5B project portfolio, exceeding revenue targets by 20% through strategic execution and resource optimization.
- Led delivery of multiple complex projects, aligned with scope, timelines, and business goals.
- Improved operational efficiency by 25% across 50+ concurrent projects through workflow optimization.
- Designed client retention and engagement strategies that increased lifetime value and satisfaction.
Project Manager
Nirsal PLC
Awka
01.2021 - 12.2021
- Achieved 95% on-time delivery across 50+ projects through structured planning and execution.
- Reduced onboarding time by 35% by implementing a digitized documentation system.
- Maintained 100% compliance with scope and budget through strict resource and timeline control.
Education
B.Sc. - Physics & Astronomy
University of Nigeria
Financial Modeling & Valuation Analyst (FMVA) - undefined
Corporate Finance Institute
01.2022
Data Analysis Certification - undefined
African Leadership University
01.2024
AI Career Essentials - undefined
African Leadership University
01.2024
Skills
- Project Management
- Program Execution
- Portfolio Management
- Multi-Site Implementation
- Cross-Functional Leadership
- Stakeholder Engagement
- Onboarding & Implementation
- Customer Retention
- Adoption Strategy
- Health Scoring
- Client Lifecycle Management
- Enterprise Account Management
- Workflow Design
- Process Improvement
- Automation
- Resource Optimization
- Performance Tracking
- Operational Scaling
- Revenue Growth
- Data Analysis
- Strategic Planning
- Vendor Management
- Policy Alignment
- Public Sector Engagement
- CRM Systems (Freshdesk)
- SaaS Platforms
- Data Analytics
- AI Tools (ChatGPT, Claude)
- Digital Health Systems
Websites
Volunteering And Interests
President, Amateur Astronomical Society of Nigeria, 2014-2018, Reserve Volunteer, FIFA World Cup, 2018, Data-driven decision-making frameworks, Youth Empowerment Initiatives, Martial Arts, Astronomy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Google Workspace
CRM Tools
Timeline
Regional Implementation Lead (South-East & South South)
Intron Voice AI
10.2025 - Current
Senior Customer Success Coordinator
Elephant Healthcare
08.2023 - 10.2025
Lead Project Manager
Nirsal PLC
01.2022 - 02.2024
Project Manager
Nirsal PLC
01.2021 - 12.2021
B.Sc. - Physics & Astronomy
University of Nigeria
Financial Modeling & Valuation Analyst (FMVA) - undefined
Corporate Finance Institute
Data Analysis Certification - undefined
African Leadership University
AI Career Essentials - undefined
African Leadership University