BLESSING AHUOIZA OYEBODE
Lagos
Summary
Experienced hospitality professional with a strong background in customer service and education. Currently serving as a Head waitress at Watercress Hotels in Lagos State, demonstrating reliability and consistency in greeting and serving guests while ensuring a seamless dining experience. Previously excelled as a guest service agent at Whitefield Hotels Limited, effectively managing guest check-ins and requests, showcasing good interpersonal relationships and communication skills. Formerly taught English Language at Government Girls Day Secondary School, Zamfara State, preparing students for exams with dedication to team building and providing alternative solutions to challenges. Committed to enhancing customer satisfaction through fair trade practices and regulatory compliance, aiming to leverage skills in team collaboration for future career growth within the hospitality industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head Waiter
Watercress Hotels
01.2025 - Current
- Trained and mentored junior waitstaff on menu knowledge and customer service standards.
- Facilitated smooth dining operations by coordinating with kitchen staff and management.
- Enhanced guest experiences through personalized service and attention to detail.
- Managed table assignments to optimize service flow during peak hours.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waitress
Watercress Hotels
01.2021 - 2024
- Greet and escort customers to their table.
- Present menu and provide detailed information when asked.
- Prepare tables by setting up linens, silverwares and glasses.
- Communicate order details to the kitchen staff.
- Serve food and drink orders.
Guest Service Agent
Whitefield Hotels Limited
01.2019 - 01.2021
- Checking in and out of guests.
- Attending to guests' request and also bring satisfaction to them.
- To also give adequate answers to their questions and to be able to provide information about the services the hotel offers.
Teacher
Government Girls Day Secondary School
01.2017 - 01.2018
- I Taught English Language
- Prepared Students for tests and External Exams
- Engaged in Preparation of lesson notes, organization and compilation of results and attendance of students.
Education
Bachelor of Arts - Linguistics studies
University of Benin
01.2016
West African Examination Certificate -
Baptist Model High School
Kwara State01.2011
First Leaving School Certificate -
Federal Staff School
Kwara State01.2005
Skills
Good interpersonal relationship
Reliability and Consistency
Providing Alternative solution to problems
Good understanding of regulatory, fair trade, and competition rules relating to customer service
Team player
Good communication skills
Team building
Certification
- Customer Service Management, 2017
- Human Resource Management, 2017
- Project Management, 2017
Awards
Certificate of Award, Editorial and Publicity (Community Development Service), 2018
Languages
English
Upper Intermediate
B2
Yoruba
Upper Intermediate
B2
Hobbies and interests
- Reading
- Singing
- Playing board games
References
Mr Akinwale Coker
Supervisor Food and Beverage Department
Watercress Hotels
08134100930
Timeline
Head Waiter
Watercress Hotels
01.2025 - Current
Waitress
Watercress Hotels
01.2021 - 2024
Guest Service Agent
Whitefield Hotels Limited
01.2019 - 01.2021
Teacher
Government Girls Day Secondary School
01.2017 - 01.2018
Bachelor of Arts - Linguistics studies
University of Benin
West African Examination Certificate -
Baptist Model High School
First Leaving School Certificate -
Federal Staff School