BENEOWAJI CLIFF-NJAH

Handled average of 45 customer inquiries per day through phone, email, and
Live chat, maintaining average response time of 2 minutes.
Participated in Virtual Training sessions to continuously expand product
Knowledge and stay up to date on company policies.
Recognized for problem solving and de-escalation skills achieving optimal first contact resolution
Supported customers with account inquiries, orders, refunds, and troubleshooting
Managed multiple chat and email conversations simultaneously with high accuracy
Followed data security, privacy, and compliance guidelines
Identified trends and recurring issues and shared feedback with leadership

Handle 50–80+ customer interactions daily via phone, email, and live chat
Established 95%+ CSAT while meeting AHT, QA, and attendance benchmarks
Resolve billing, account, and product issues on first contact whenever possible
Document customer interactions accurately in CRM and ticketing systems
Work independently and remotely while managing competing priorities
Collaborate with supervisors and team members through virtual communication tools
Tracked and optimized KPIs to increase team efficiency and company standards

Trained new dispatch staff on operational procedures and software tools to ensure consistency in service delivery.