BENEOWAJI CLIFF-NJAH
TORONTO,ONTARIO
Summary
Remote Customer Service Representative with 3 years of experience delivering exceptional customer support via phone, email, and live chat in fast-paced, remote environments. Consistently meets or exceeds performance metrics including CSAT, first-call resolution, and quality assurance scores. Highly self-motivated, tech-savvy, and experienced in managing multiple systems while supporting customers across different time zones.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
CUSTOMER SERVICE REPRESENTATIVE/DISPATCH
CAC 247 LOCKSMITH LLC
PORTLAND , OREGON
2023.04 - 2025.10
- Handled an average of 45 customer inquiries per day through phone, email, and
- live chat, maintaining average response time of 2 minutes.
- Participated in Virtual Training sessions to continuously expand product
- knowledge and stay up to date on company policies.
- Recognized for problem solving and de-escalation skills achieving an optimal first contact resolution
- Supported customers with account inquiries, orders, refunds, and troubleshooting
- Managed multiple chat and email conversations simultaneously with high accuracy
- Followed data security, privacy, and compliance guidelines
- Identified trends and recurring issues and shared feedback with leadership
CUSTOMER SERVICE REPRESENTATIVE/DISPATCHER
GOLDEN KEY LOCKSMITH LLC
SAN JOSE, CARLIFORNIA
2021.03 - 2022.08
- Handle 50–80+ customer interactions daily via phone, email, and live chat
- Maintain 95%+ CSAT while meeting AHT, QA, and attendance benchmarks
- Resolve billing, account, and product issues on first contact whenever possible
- Document customer interactions accurately in CRM and ticketing systems
- Work independently in a remote setting while managing competing priorities
- Collaborate with supervisors and team members through virtual communication tools
- Tracked and optimized KPIs to increase team efficiency and company standards
Education
Bachelor of Arts - Business Administration
SENECA POLYTECHNIC
TORONTO 2016.09 - 2020.12
Skills
- Remote Customer Support (Phone, Email, Chat)
- CRM & Ticketing Systems (Workiz, Uleadz, Zendesk, Salesforce)
- First-Call Resolution (FCR) & Issue Ownership
- De-escalation & Complaint Management
- Time Management & Independent Work
- Multitasking Across Multiple Tools
- Knowledge Base & SOP Adherence
- Data Entry & Documentation
- Microsoft Office & Google Workspace
- Slack, Zoom, Microsoft Teams
- Critical thinking and technical Knowledge
Languages
English
Native
References
References available upon request.
Timeline
CUSTOMER SERVICE REPRESENTATIVE/DISPATCH
CAC 247 LOCKSMITH LLC
2023.04 - 2025.10
CUSTOMER SERVICE REPRESENTATIVE/DISPATCHER
GOLDEN KEY LOCKSMITH LLC
2021.03 - 2022.08
Bachelor of Arts - Business Administration
SENECA POLYTECHNIC
2016.09 - 2020.12