AUGUSTINA EGO SHAKARHO
40 FATAI IRAWO STREET,AJAO ESTATE
Summary
Dynamic professional with a proven track record, enhancing work environments and performance in any organization. Excelled in records management and conflict resolution, significantly improving customer relationships. Leveraged communication skills and a goal-oriented mindset to achieve organizational objectives, demonstrating a strong ability to lead and innovate.
Overview
18
18
years of professional experience
Work History
Volunteer
JAYMORE YOUTH AND FAMILY FOUNDATION
LAGOS, NIGERIA
01.2025 - Current
- Coordinated community events and programs involving volunteers.
- Identified areas where additional resources or support was needed for successful program implementation.
- Participated in stakeholder meetings regarding budgeting decisions impacting the organization's long-term success.
- Managed communication between volunteers and staff members.
Human Resource Manager
Alpha Resa Hotel
Ughelli
12.2018 - 12.2025
- Achieved a desired work environment and performance by proactively advising and guiding 30 employees on best practices, and overseeing HR training.
- Collaborated with four department managers to develop comprehensive training programs that meet the needs of each individual staff member within the establishment.
- Suggested promotions and wage increases according to employee performance, yearly.
- Organized orientation sessions every quarter for new hires, and provided them with onboarding information.
Manager in charge
Mit Jess Pharmacy and Stores
Dutse
09.2015 - 11.2018
- Monitored inventory levels weekly, and placed new orders for pharmaceuticals to keep the supply well-stocked.
- Maintained accurate records of payroll information, attendance logs, and time sheets for 10 staff members.
- Resolved customer complaints in a timely manner; ensured customer satisfaction.
- Prepared staff work schedules and assigned team members to specific duties.
Front Desk officer
Philon- brown Ltd
Wuse 2
03.2014 - 07.2015
- Managed front office operations such as mail distribution, filing documents, photocopying.
- Provided administrative support to 25 coworkers, taking on additional tasks during high-volume periods.
- Handled complaints in a timely fashion while following established policies and procedures.
Teaching Practice
Aliyu Mustapha College
Yola
03.2008 - 08.2008
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
Industrial Attaché’
Nigeria Port Authority
06.2008
- Updated work order records, inventory logs, and other documents as required.
- Observed operations personnel performing tasks in order to gain an understanding of their duties.
- Communicated with multidisciplinary team to learn and develop practical skills.
- Performed clerical tasks for senior team members.
Education
Bachelor of Technology - Education (B. Tech Ed)
MODIBBO ADAMAWA UNIVERSITY
Yola, Adamawa02.2013
National basic skills in technology -
Private candidate
11.2010
Command Secondary School (SSCE) -
Command Secondary School
Ikeja, Lagos01.2008
Primary School leaving Certificate -
Nosheri Primary school
Agbor obi01.2002
Skills
- Records management
- Customer relationship building
- Negotiation
- Conflict resolution
- Communication skills
- Goal-oriented mindset
References
- Mr. Sunny Adeda,
Plot C142 Nicon Town, Lekki, Lagos,
+2348035925795
- Pharmacist Stephen Ufuoma
35a Association Avenue,Ilupeju Lagos
+2349137154230
Hobbies and Interests
- Listening to music
- Interacting with people
- Traveling
- watching educative movies
Timeline
Volunteer
JAYMORE YOUTH AND FAMILY FOUNDATION
01.2025 - Current
Human Resource Manager
Alpha Resa Hotel
12.2018 - 12.2025
Manager in charge
Mit Jess Pharmacy and Stores
09.2015 - 11.2018
Front Desk officer
Philon- brown Ltd
03.2014 - 07.2015
Industrial Attaché’
Nigeria Port Authority
06.2008
Teaching Practice
Aliyu Mustapha College
03.2008 - 08.2008
Bachelor of Technology - Education (B. Tech Ed)
MODIBBO ADAMAWA UNIVERSITY
National basic skills in technology -
Private candidate
Command Secondary School (SSCE) -
Command Secondary School
Primary School leaving Certificate -
Nosheri Primary school
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