Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Ademola Thanni

Helpdesk User Support
Abeokuta

Summary

Success-driven, results-focused, and adaptable IT professional skilled in computer systems, troubleshooting, managing support staff and providing exceptional customer service.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Senior System Support Officer

Ogun State Property and Investment Corporation
Abeokuta
11.2013 - Current
  • Avoided data losses by completing regular checking and system backups.
  • Documented help desk requests and resolutions.
  • Documented network support activities.
  • Worked on client and server systems using Active Directory and Domain Controllers.
  • Traced and reviewed important account information in Office 365
  • Supported and maintained effective relationships with other members

Education

Bachelor of Education - Computer Science/Mathematics

University of Ibadan
Ibadan, Oyo State Nigeria
09.2004 - 07.2008

Skills

Networking (LAN, WAN, WI-FI, TCP/IP, DHCP, DNS )

Help Desk Ticketing Systems

Troubleshooting Systems

Active Directory User Management

Office 365 Management

Windows 10 Administration

Customer service

Certification

IT Support Technical Skills Bootcamp

Timeline

IT Support Technical Skills Bootcamp

06-2023

Senior System Support Officer

Ogun State Property and Investment Corporation
11.2013 - Current

Bachelor of Education - Computer Science/Mathematics

University of Ibadan
09.2004 - 07.2008
Ademola ThanniHelpdesk User Support