Ademola Thanni
Helpdesk Support Technician
Abeokuta,Ogun
Summary
Success-driven, results-focused, and adaptable IT professional skilled in computer systems, troubleshooting, managing support staff and providing exceptional customer service.
Overview
10
10
years of professional experience
1
1
Certification
1
1
Language
Work History
Senior System Support Officer
Ogun State Property and Investment Corporation
Abeokuta
11.2013 - Current
- Avoided data losses by completing regular checking and system backups.
- Documented help desk requests and resolutions.
- Documented network support activities.
- Worked on client and server systems using Active Directory and Domain Controllers.
- Traced and reviewed important account information in Office 365
- Supported and maintained effective relationships with other members
Education
Bachelor of Education - Computer Science/Mathematics
University of Ibadan
Ibadan, Oyo State Nigeria07-2008
Skills
- P>Networking ( LAN, WAN, WI-FI, TCP/IP, DHCP, DNS )
- P>Help Desk Ticketing Systems
- P>Troubleshooting Systems
- P>Active Directory User Management
- P>Office 365 Management
- P>Windows 10 Administration
- P>Customer service
Certification
IT Support Technical Skills Bootcamp
Timeline
IT Support Technical Skills Bootcamp
06-2023
Senior System Support Officer
Ogun State Property and Investment Corporation
11.2013 - Current
Bachelor of Education - Computer Science/Mathematics
University of Ibadan
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