Ali, Ali Mohammed
Kano,Kano State
Summary
I am an extremely customer-focused professional with extensive experience, my way up from an entry-level position to the role of Group Head over the years points to that. I possess substantial expertise in Retail Customer Behavior and Relationship Management, particularly in the North West region and specifically in Kano market, where I had major part of my professional career.
In the banking sector, relationship management plays a crucial role. If liquidity is the lifeblood of the industry, it can be likened to customers being the heart that pumps this lifeblood. I am deeply dedicated to enhancing relationship management and delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Group Head, Retail Northwest III
First Bank of Nigeria Ltd
Sokoto , Sokoto State
04.2023 - Current
- Successfully coordinate activities of 10 Business Managers.
- Track performance of subordinates on continuous basis.
- Continuous engagement of customers to improve relationships.
- Identify areas requiring improvement and provide quick intervention.
- Ensure all outlets are at high level of preparedness to serve.
- Intervened where necessary from time to time with other BUs and SRFs.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Engaged with stakeholders to build relationships and brand awareness.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Group Head, Retail
FirstBank of Nigeria Ltd
Katsina , Katsina
01.2023 - 04.2023
Group Head, Retail Northwest I
FirstBank of Nigeria Ltd
Kano , Kano State
04.2019 - 12.2022
Business development manager, Kano Central BDO.
FirstBank of Nigeria Ltd
Kano, Kano State
07.2016 - 04.2019
- Developed marketing plans to support balance sheet growth.
- Defined business strategies and roadmaps to drive performance across sales and promotion.
- Established and managed Opex and Capex budgets for programme activities across the team.
- Consistently exceeded revenue targets through new account relationships.
- Consistently exceeded revenue targets through new account development.
- Coached team to build client relationships and exceed sales targets.
- Managed team of over 50 staff, driving performance with motivational strategies to exceed sales targets.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
Business Development Manager, Zamfara/Kebbi BDO.
FirstBank of Nigeria Ltd
Gusau , Zamfara State
07.2015 - 01.2016
Business Development Manager, Zamfara BDO.
FirstBank of Nigeria Ltd
Gusau, Zamfara State
10.2013 - 03.2015
Education
Master of Business Administration - Business Administration
Bayero University
Kano 03/2007 - 11/2008
Post Graduate Diploma - Management
Bayero University
Kano 08/2006 - 08/2007
Higher National Diploma - Accounting
Kano State Polytechnic
Kano, Kano State 08/1994 - 03/1996
National Diploma - Accounting
Ramat Polytechnic
Maiduguri, Borno State 03/1991 - 11/1993
Skills
- Leadership
- Profit and loss analysis
- Business continuity planning
- Resource planning and allocation
- Process coordination and management
- Negotiation strategies
- Relationship building
- Solutions development
- Goal development and implementation
- Financial and cash flow analyses
- Change management
- Cost reduction and containment
- Communication skills
- Team building
- Customer-focused
Affiliations
- Enjoy long walking
- Traveling to new places
- Meeting new people
Timeline
Group Head, Retail Northwest III
First Bank of Nigeria Ltd
04.2023 - Current
Group Head, Retail
FirstBank of Nigeria Ltd
01.2023 - 04.2023
Group Head, Retail Northwest I
FirstBank of Nigeria Ltd
04.2019 - 12.2022
Business development manager, Kano Central BDO.
FirstBank of Nigeria Ltd
07.2016 - 04.2019
Business Development Manager, Zamfara/Kebbi BDO.
FirstBank of Nigeria Ltd
07.2015 - 01.2016
Business Development Manager, Zamfara BDO.
FirstBank of Nigeria Ltd
10.2013 - 03.2015
Master of Business Administration - Business Administration
Bayero University
03/2007 - 11/2008
Post Graduate Diploma - Management
Bayero University
08/2006 - 08/2007
Higher National Diploma - Accounting
Kano State Polytechnic
08/1994 - 03/1996
National Diploma - Accounting
Ramat Polytechnic
03/1991 - 11/1993
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