Oluwatosin Olatunji
Lekki,Nigeria
Summary
Results-driven professional with proven strengths in leadership excellence, customer relations and business development. Demonstrates deep expertise in customer relationship management and corporate and financial institutions relationship management, consistently enhancing client satisfaction and loyalty. Adept at operational management and customer experience improvement, with a focus on building long-term partnerships and supporting sustainable business growth. Seeks to leverage these capabilities to drive performance and strengthen stakeholder relationships in a dynamic organization.
Overview
26
26
years of professional experience
1
1
Certification
Work history
Group Head, Retail Operations/Deputy General Manager
Access Bank Plc
06.2025 - 04.2026
- Oversee the 593 branches of bank with 7 direct reports (2 AGMs and 5 SMs)
- Engage with senior level government regulators to build good relationship with Access bank
- Career development of 7500+ staff
- Responsible for all the branch-related budget and overall wellbeing of the 593 branches
- Monitor and follow up on market intelligence to ensure success of the branches of the bank
- Member of the Operations Division Committee
- Member of the General Ledger Reconciliation Committee
- Member of the Enterprise Risk Management Committee
- Executive Committee Member (EXCO)
- Service champion of the Group to ensure seamless service delivery by driving the culture of customer-centricity
- Ensuring Compliance with regulatory standards of the branches
- Process Improvement Champion for the Group and works with the Chief Customer Service Officer to drive customer service expectations of the bank’s customers
Group Head, Corporate Operations/Deputy General Manager
Access Bank Plc
11.2021 - 06.2025
- Oversees the Nigeria Operations for Fixed income and Money Markets, Payments, Collections and Loans, Foreign Exchange which includes Global Trade, FX Funds Transfer as well as Quality Assurance
- Engages with senior level government regulators to build good relationship with the bank
- Career development of 200+ staff
- Supports the Business Team in Foreign Exchange related matters and joint calls with the business team to win market share
- Monitor and follow up on market intelligence to ensure success of the business
- Member of the IT and Operations Division Committee
- Member of the General Ledger Reconciliation Committee
- Member of the Enterprise Risk Management Committee
- Executive Committee Member (EXCO)
- Service champion of the Group to ensure seamless service delivery by driving the culture of customer-centricity
- Ensuring Compliance with regulatory standards
- Process Improvement Champion for the Group
Head, Trade Sales Corporates (Senior Transactor, Trade and Working Capital)
Rand Merchant Bank Nigeria Limited
08.2013 - 11.2021
- Built the Trade strategy, MIS and budget from scratch for Trade Products along with the South African team
- Engages with senior level government regulators to build good relationship with the bank
- Synergize with other divisions and group the bank’s geographical locations to cause flow of business for the bank (India/South Africa/Rest of Africa/London) corridor as well as businesses across all African locations
- Maintained the Trade relationships amongst all the Multinational Corporates, South African Corporates and Large Local Corporates
- Grew the business from scratch to over NGN40Billion asset base
- Monitor and follow up on market intelligence to ensure success of the business
- Engaged Corporate credit and motivated trade solutions and credit lines for the bank
- Developed good trade structures to win clients
- Drive utilization of the trade and working capital lines to RMB Nigeria’s clients
Senior Manager, Group Head Operations (CPC Shared Services)
First City Monument Bank Plc
07.2013 - 08.2013
- Oversaw the planning, strategic direction of the CPC shared services
- Provided guidance and leadership to the team
- Relates with regulators on behalf of the team and bank in general
- Responsible for leading a team of 197 full time and contract staff in the Group Operations Shared team and led the following units:
- - International Trade Services
- - Treasury Operations
- - Foreign Exchange funds transfer
- - Domestic Operations
- - Clearing
- - Account Management
- - Card and Loan operations
Senior Manager, Head International Trade Services
First City Monument Bank Plc
01.2012 - 07.2013
- Part of the team responsible for the $3Billion budget delivery of FCMB
- Led Joint Calls to Corporate and Retail Customers for Letter of Credit Enhancement
- Set Up an Active Follow Up of Trade Transactions for The Bank
- Implemented A Register for All Trade Transactions for Easy Retrieval Of Information For Fast Turn Around Time on Enquiries
- Plan, Co-ordinate, Monitor & Grow Utilization of Designated Trade Products; existing and that may be introduced into the market.
- Identifies New Products & Services for Development and Enhancement to grow revenues in line with Bank’s Strategy
Senior Manager, Head International Banking Division
First City Monument Bank Plc
01.2009 - 01.2012
- Contact Point for business teams leveraging on international locations for business growth
- Liaison with various business groups/Customers/Offshore locations for enhanced business for FCMB Group
- Promoting sales of the Global Fixed Deposit Account bank wide for deposits of diaspora customers with FCMB Nigeria
- Monitor and follow up on market intelligence reports on countries that FCMB is located (UK/South Africa) offshore for growth of bank’s share of business
- Market Intelligence of countries of target of FCMB
- Assist in joint calls to corporate customers focusing on Trade related enhance business for companies with UK/SA parents/affiliates
- International Banking was able to facilitate the connection of Fina trade Trading with Nigeria (facilities of $5M; N=100M availed by Nigeria to Company)
Head, Trade Operations
FCMB UK, London
02.2009 - 09.2009
- Testing of systems of FCMB UK
- Setting up the Operations procedure with emphasis on the trade services process and procedures for the UK office
- Coordinate relationship with IFC and other multilateral organizations
- Relationship management with the Suppliers of FCMB for possible handling of their transactions in UK
- Liaison with Swift and other regulators in the UK
- Contact link between Nigeria Head Office and the UK team
- Contact with prospective FCMB UK customers with a view of marketing them
Senior Manager, Project Head FCMB UK/FCMB South Africa location set up
First City Monument Bank Plc
01.2008 - 02.2009
- Project managed the pre-incorporation activities to ensure delivery by December 2008. This included liaising with KPMG, FSA of London and other Regulatory Authorities in UK/Nigeria that may be required
- Ensured that the FSA of London Application was delivered on target date of August 4, 2008
- Took ownership of and drove the Business Plan Model
- Co-ordinate the financial projection/Business Plan submitted to the FSA of London. This included various brainstorming sessions and conclusion of a revised projection to reflect the current financial environment
- Liaised with the KPMG who advised on the business requirements that was submitted to the Financial Services Authority (FSA)
- Liaised with 3rd Party suppliers for IT Outsourcing, vendors of legal, administration and Audit functions.
- Part of the team that assisted in the location of premises and comparables for the fit-out and furnishing of the UK business
- Part of the team that drew the organizational chart and recruitment of staff for the UK subsidiary
- Coordinated the project between the staff in Nigeria and the staff tentatively in the UK
- Ensured realization of Stock Brokerage License for FCMB UK from the FSA of London
- Testing of FCMB UK Systems Operations Policies and Procedures
- Assisted in the liaison with International Banks and Institutions for relationship with FCMB Nigeria and UK
- Liaison with regulators and consultants for FCMB South Africa set up
- Liaison with Importers and Exporters for the benefit of FCMB offshore/Local business growth
- Produce Reports on competition and areas of penetration for FCMB UK business
- Monitor and follow up on market intelligence reports on countries that FCMB is located offshore for growth of bank’s share of business
- Market Intelligence of countries of target of FCMB
- Weekly and Monthly report of budget run rate of the countries that FCMB is located and variance analysis of same
Head, International Trade Operations
First City Monument Bank Plc
01.2006 - 01.2008
- Supervises 15 Staff in The Dept.
- Engaged executive management of regulatory/Other Authorities On Trade/Shipping Related Issues such As But Not Limited to Central Bank/Son/Ports Authorities/Customs etc.
- Led Joint Calls to Senior Executives of Corporate and Retail Customers for Lc Enhancement
- Set Up an Active Follow Up of Trade Transactions for The Bank
- Implemented A Register for All Trade Transactions for Easy Retrieval Of Information For Fast Turn Around Time on Enquiries
- Assist Relationship Managers on Calls To Customers For Structuring Best Trade Needs For Bank’s Customers
- Ensures That Issues On Trade Transactions Are Resolved Immediately They Are Highlighted
- Re-Engineered the Import/Export Process Of The Unit
- Set Us A Database for Tracking Shipping Documents Status on Behalf of Bank’s Customers
- Assists Bank’s Customers in Smooth Clearing Processing Of Their Goods
- Supervises Daily Review of Nostro A/C Statement
- Trade Advisor
- Oversees The Bank’s Offshore Trade Fx Portfolio
- Built good relationships with executives of Correspondent Banks/Suppliers Regarding Agreeable Terms Of Payment (E.G. Letters Of Credit, Bills For Collection, Not Valid For Foreign Exchange)
- Implements Best Practice Procedures for The Unit
Manager, Trade Finance
Econet Wireless (Now Bharti Airtel Nigeria)
01.2002 - 01.2006
- Trade Advisor
- Engaged and built relationships with Senior Regulatory and other governmental agencies on Trade/Shipping Related Issues
- Oversee the Trade Portfolio of The Organization (Minimum $200m)
- Built excellent relationships with Correspondent Banks/Suppliers Regarding Agreeable Terms of Payment (E.G. Letters Of Credit, Bills For Collection, Not Valid For Foreign Exchange)
- Implement Best Practice Procedures for The Unit
- Involved in The Supervision of Evaluation Of Institutions Regarding Debt Rescheduling Process of the Company.
- Co-Ordinates Imports with Logistics Unit of The Company to Ensure Smooth logistics Process.
- Set Up the International Trade/Shipping Unit of The Company
Deputy Manager, Head International Trade Operations
Diamond Bank Plc (Now Access Bank Plc)
01.2000 - 01.2002
- Supervises 15 Staff in The Dept.
- Re-Engineered the Import/Export Process of the Unit
- Set Us A Database for Tracking Shipping Documents Status on Behalf of Bank’s Customers
- Assists Bank’s Customers in Smooth Clearing Processing of Their Goods
- Supervises Daily review Of Nostro A/C Statement
- Motivates Staff to Achieve Dept Goals
- Supervises Staff in Respect of Reconciliation of All Nostro And Local A/Cs
- Oversees Authorization of Transactions Of Bills For Collection, Invisible Trade And Lc In Citi banking And Anz Link And Swift
- Supervises Authorization of Daily Transactions, Negotiation Of Shipping Documents, Payments On Lcs, Discrepancies on Lcs, Bills for Collection Documentation
- Review Daily Statements/Incoming Messages from Correspondent Banks
- Engaged high level senior management of Correspondent Banks
- Co-Ordinating Staff Training
- Co-Ordinates and Supervises Other Unit Members
- Member, Diamond Bank Training Faculty
- Supervises All the Bank's Offshore Letters Of Credit (Average Usd120m)
- Overseas Stand By Letters of Credit/Foreign Currency Guarantees (Average Usd50m)
- Implements Procedures for The Unit
Education
DBA - Business Administration
Woolf University
Malta 07.2024 -
Master of Business Administration - Business Administration
University of Lagos
Nigeria 08.1999 - 06.2020
Bachelor of Science - Biology
University of Lagos
Nigeria 09.1987 - 06.1991
Skills
- Leadership excellence
- Customer relations
- Business development
- Customer relationship management
- Corporate and Financial Institutions Relationship Management
- Operational management
- Customer experience improvement
Languages
English
Fluent
Affiliations
- Travelling and meeting people. Watching Football
Accomplishments
Best Central Operations Department - FCMB (2007)
Best Improved Support Department - FCMB (2012)
Group Managing Director's letter of commendation for enhancing Operational Excellence and Business Support - FCMB (2013)
Certification
HCIB - Chartered Institute of Bankers, Nigeria
References
References available upon request.
Timeline
Group Head, Retail Operations/Deputy General Manager
Access Bank Plc
06.2025 - 04.2026
DBA - Business Administration
Woolf University
07.2024 -
Group Head, Corporate Operations/Deputy General Manager
Access Bank Plc
11.2021 - 06.2025
Head, Trade Sales Corporates (Senior Transactor, Trade and Working Capital)
Rand Merchant Bank Nigeria Limited
08.2013 - 11.2021
Senior Manager, Group Head Operations (CPC Shared Services)
First City Monument Bank Plc
07.2013 - 08.2013
Senior Manager, Head International Trade Services
First City Monument Bank Plc
01.2012 - 07.2013
Head, Trade Operations
FCMB UK, London
02.2009 - 09.2009
Senior Manager, Head International Banking Division
First City Monument Bank Plc
01.2009 - 01.2012
Senior Manager, Project Head FCMB UK/FCMB South Africa location set up
First City Monument Bank Plc
01.2008 - 02.2009
Head, International Trade Operations
First City Monument Bank Plc
01.2006 - 01.2008
Manager, Trade Finance
Econet Wireless (Now Bharti Airtel Nigeria)
01.2002 - 01.2006
Deputy Manager, Head International Trade Operations
Diamond Bank Plc (Now Access Bank Plc)
01.2000 - 01.2002
Master of Business Administration - Business Administration
University of Lagos
08.1999 - 06.2020
Bachelor of Science - Biology
University of Lagos
09.1987 - 06.1991