Cloud Computing,Digital Marketing,Training
Afia Augustine Eneji
Information Support Specialist
Lagos,LA
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across an organization. Analyzes data, supports security, organizes and classifies, maintains records,d contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Cyber Security Specialist (Intern)
Fibertrain Consulting Limited
10.2021 - Current
- Record and track IT security occurrences such as copyright breaches, compromised accounts, e-mail threats, and abuse complaints from numerous sources.
- Other responsibilities as assigned
- Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Information Technology Support Specialist
S-TEE Schools
Lagos State,Festac Town, Lagos
10.2020 - Current
- Operating system installation and configuration
- Hardware/software issues for computers, laptops, printers, and other programs used by the school are troubleshot
- Upgrades to systems as needed
- Anti-virus and anti-malware software must be updated.
- Management of various open IT issues that fall under my jurisdiction on a timely basis
- Taking inventories of IT equipment and uploading them to a database for record-keeping and reference
- Basic network assistance and management for end-users on switches, WI-FI range extenders, and routers
- Power-pack, RAM, HDD, LAN CABLES, and other data components are backed up and recovered
- Fingerprint Scanner/Maintenance of Staff Attendance
- CCTV Camera Upkeep and Management
- Staff, parents, and kids receive IT support
- Staff and students receive training in the usage of 21st-century instructional resources such as
- Microsoft Teams, Google Classroom, and others
- Keeping the School Portal up to date.
- Troubleshoot areas.
Information Technology Support Specialist
Afridigitals Limited
10.2018 - 01.2019
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented transactions and support interactions in system for future reference and addition to the knowledgebase.
- Maintained familiarity with API and authentication mechanisms for supported products.
- Resolved escalated issues by serving as subject matter experts on wide-ranging issues.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Information Technology/Mathematics Instructor
HAVILAH ROYAL SCHOOL
Nnewi, Anambra State
10.2017 - 09.2018
- Taught correct hand placement for typing and basic computer skills.
- Managed and maintained computer systems, equipment, and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards, and wiping down computer surfaces.
- Planned and implemented curriculum to teach up-to-date technology to 150 students.
- Compiled, administered, and graded examinations or assigned work to others.
- Supported students with helpful study habits and exam strategies.
- Designed age-appropriate math activities to help student progress.
Technical Support Intern
New Horizons Computer Learning Centers
04.2013 - 05.2014
- Working in various departments of the organization, such as customer care and counseling, department to reach out and counsel clients
- As IT support and data entry staff, maintenance, installation, troubleshooting,and networking of software and hardware devices are performed.
- Researching creating of the company 's awareness of the type of services rendered.
- Answered and directed telephone calls to correct staff member.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Retained existing clients and developed 30 new accounts by extending high quality and efficient support service.
Education
Certificate in PC Support & Maintenance
NIIT
Anambra State 03.2017 - 11.2018
Diploma in Web Development
NIIT
Anambra 03.2017 - 10.2018
Bachelor of Engineering - B.Eng - Computer Engineering
University of Uyo
Akwa-Ibom State 01.2010 - 01.2015
Skills
Cybersecurity
Network support
Analytical and Critical Thinking
Self-Motivated
LAN protocols
Hardware installations
End-user support
Network administration
Problem-solving skills
Accomplishments
- Developing Your Emotional Intelligence - LinkedIn
- Google Analytics for Beginners - Google
- Customer Relationship Management - HP
- Python For Data Science - IBM
- Critical Thinking for Better Judgment and Decision-Making -
- Introduction to Cybersecurity - IBM
- SEO Foundations - LinkedIn
- Content Marketing Foundations - LinkedIn
- Earning Personal Branding - LinkedIn
- Earning Data Analytics - LinkedIn
- CompTIA Network+ (N10-007) Cert Prep: 1 Understanding Networks - LinkedIn
- NSE 1 Certificate - Fortinet issued Oct 2020 - Expires Oct 2022tjQOEqATt3
- NSE 2 Certificate - Fortinet issued Oct 2020 - Expires Oct 2022 CYo0bRpph
- Earning Microsoft Teams for Education - LinkedIn
- Microsoft Teams: Automating with Bots, Connectors, and Flows - LinkedIn
- Microsoft Teams Essential Training - LinkedIn
- Remote Work and Virtual Collaboration Professional Certificate - CertiProf isued May 2021 - Expires May 2023
Interests
Timeline
Cyber Security Specialist (Intern)
Fibertrain Consulting Limited
10.2021 - Current
Information Technology Support Specialist
S-TEE Schools
10.2020 - Current
Information Technology Support Specialist
Afridigitals Limited
10.2018 - 01.2019
Information Technology/Mathematics Instructor
HAVILAH ROYAL SCHOOL
10.2017 - 09.2018
Certificate in PC Support & Maintenance
NIIT
03.2017 - 11.2018
Diploma in Web Development
NIIT
03.2017 - 10.2018
Technical Support Intern
New Horizons Computer Learning Centers
04.2013 - 05.2014
Bachelor of Engineering - B.Eng - Computer Engineering
University of Uyo
01.2010 - 01.2015