Afia Augustine Eneji
IT Officer
Lagos
Summary
Dedicated IT officer professional with history of meeting company goals by utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
Work History
Cyber Security Specialist (Intern)
Fibertrain Consulting Limited
Lagos
10.2021 - 01.2022
- Other responsibilities as assigned I participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork
- Learned new skills and applied them to daily tasks, improving efficiency and productivity
- Completed paperwork, recognizing discrepancies and promptly addressing them for resolution
- Participated in recording and tracking IT security incidents such as copyright breaches, compromised accounts, e-mail threats, and abuse complaints from numerous sources
- Offered new customers, training to reduce frustration and improve customer satisfaction.
Information Technology Support Specialist
S-TEE Schools
Lagos
10.2020 - 01.2022
- Carried out troubleshooting on hardware and software issues for computers, laptops, and printers
- Upgrades of systems as needed
- Anti-virus and anti-malware software must be updated
- Management of various open IT issues that fall under my jurisdiction
- Basic network assistance and management for end-users on switches, WI-FI range extenders, and routers Power-pack, RAM, HDD, LAN cables, and other data components are backed up and recovered
- Fingerprint Scanner/Maintenance of Staff Attendance CCTV Camera
- We trained 30 staff and 100 students on Microsoft Teams, Google Classroom, and other 21st century resources
- Built and maintained internal knowledge bases for support products to expand available feedback and performance data
- Assisted customers in identifying issues and explained solutions to restore service and functionality
Information Technology Support Specialist
Afridigitals Limited
Lagos
10.2018 - 01.2019
- Provided Tier 1 IT support to non-technical internal users through desk-side support services
- Detailed transactions and support interactions of system are recorded for future reference
- Maintained familiarity with APIs and authentication mechanisms for supported products
- Resolved escalated issues by serving as subject matter experts on wide-ranging issues
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Information Technology/Mathematics Instructor
HAVILAH ROYAL SCHOOL
10.2017 - 09.2018
- State
- Taught correct hand placement for typing and basic computer skills
- Managed and maintained computer systems, equipment, and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards, and wiping down computer surfaces
- Trained and developed students' skills in word-processing, spreadsheet, and database programs
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials, and projects
- I planned and implemented curriculum to teach up-to-date technology to 150 students.
Technical Support Intern
New Horizons Computer Learning Centers
Lagos
04.2013 - 05.2014
- Worked as IT support and data entry staff, where maintenance, troubleshooting, and networking of software and hardware devices are performed
- Created company's awareness of services rendered
- Answered and directed telephone calls to staff members
- Worked with software development team on reported errors and bugs in newly released software and assisted in the deployment of release fixes
- Retained existing clients and developed 20 new accounts by extending high-quality and efficient support services
- Worked in various departments, such as customer care and counseling.
Education
Certificate in PC Support & Maintenance: Certificate in PC Support & Maintenance -
NIIT
03.2017 - 11.2018
Anambra Manage security options and - undefined
Diploma - Web Dev
03.2017 - 10.2018
Diploma - Web Development
NIIT
Bachelor of Science - Computer Engineering
University of Uyo - Uyo
01.2010 - 01.2015
Skills
Technical issues analysisundefined
Certification
Remote Work and Virtual Collaboration Professional Certificate - CertiProf isued May 2021 - Expires May 2023 NSE 2 Certificate - Fortinet issued Oct 2020 - Expires Oct 2022 CYo0bRpph NSE 1 Certificate - Fortinet issued Oct 2020 - Expires Oct 2022tjQOEqATt3 CompTIA Network+ (N10-007) Cert Prep: 1 Understanding Networks - LinkedIn Introduction to Cybersecurity - IBM Critical
Timeline
Cyber Security Specialist (Intern)
Fibertrain Consulting Limited
10.2021 - 01.2022
Information Technology Support Specialist
S-TEE Schools
10.2020 - 01.2022
Information Technology Support Specialist
Afridigitals Limited
10.2018 - 01.2019
Information Technology/Mathematics Instructor
HAVILAH ROYAL SCHOOL
10.2017 - 09.2018
Certificate in PC Support & Maintenance: Certificate in PC Support & Maintenance -
NIIT
03.2017 - 11.2018
Diploma - Web Dev
03.2017 - 10.2018
Technical Support Intern
New Horizons Computer Learning Centers
04.2013 - 05.2014
Bachelor of Science - Computer Engineering
University of Uyo - Uyo
01.2010 - 01.2015
Anambra Manage security options and - undefined
Diploma - Web Development
NIIT
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