Adeola Olagbaju
Lagos
Summary
Experienced professional and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated ability to leverage network of customer contacts to increase understanding of customer needs and employ businessgrowth strategies.
Overview
18
18
years of professional experience
Work History
Chief Operating Officer
OSUNBIMLAT Nigeria Limited
Lagos, Nigeria
02.2023 - Current
- Oversee operations and provide corrective feedback to achieve daily and long-term goals.
- Strengthen client relationships with regular communication, timely project delivery, and high-quality services.
- Increase overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
- Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
- Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Regional Manager, South West
Studio24 Nigeria
Lagos, Nigeria
11.2020 - 12.2022
- Company Overview: At Studio24 Nigeria, a subsidiary of Colvi Limited
- Dealing with escalated customer issues, incident reports and legal actions
- Preparing and presenting monthly, quarterly and annual statements, analyses, and reports of operations and finances
- Develop project work plan and staffing and recruit or assign regional project personnel
- Managing a sales team in order to maximize sales revenue and meet or exceed corporate-set goals
- Overseeing quarterly meetings and reviews with Branch Managers
- At Studio24 Nigeria, a subsidiary of Colvi Limited
- Achievement: Increased the capital base of the company by ensuring the turnaround time of projects executed on behalf of company's branches in my region
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for 12 locations.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Supervised various locations, enforcing high-quality standards of operation.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
Financial Services Manager
Forward Bureau De Change Limited
Lagos, Nigeria
01.2018 - 10.2020
- Prepared operational or risk reports for management analysis
- Transported and Picked up FOREX to and from customer locations within the agreed and specified time
- Arranged sales between buyers and sellers, acting as representative for either the buying or selling customers
Business Manager
Ankossam Nigeria Limited
Lagos, Nigeria
01.2013 - 12.2017
- Oversaw Human Resources activities by leading recruiting, selection, employee relations, payroll and benefits administration
- Designed modern employee recognition program, which boosted productivity and improved morale
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams
- Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Enhanced customer satisfaction, providing personalized service solutions based on client feedback.
Marketing Executive
Power Holding Company of Nigeria
Lagos, Nigeria
01.2010 - 12.2013
- Solved 90% of customers inquiries by approaching conversations with positive attitude and action
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction
- Directed marketing plans for over 300 clients, proactively servicing needs, maintaining satisfaction and consistently achieving profit goals
- Analyzed consumer power usage patterns to identify trends and target key demographics
Funds Transfer Officer
Intercontinental Bank PLC
Oyo, Nigeria
04.2007 - 04.2009
- Drove operational improvements which resulted in savings and improved profit margins
- Maintained close watch on financial and operational performance of different funds and made proactive adjustments to keep portfolios in conformance with plans
Customer Service Officer
Intercontinental Bank PLC
Oyo, Nigeria
01.2007 - 04.2009
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
- Trained in conversational language to enhance service of every type of customers
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in 50% decrease in cancellations
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Achievements: Supervised team of 50 staff members in a regional sensitization (South West) and awareness of debit card and its advantages
- Collaborated with team of 20 in introducing the Mobile Automated Machine into the Banking hall, thereby increasing the banks hit and profits
- Through customer referrals, I brought in over 100 new accounts in one day, which got me my confirmation in 5 months, 3 weeks as an entry level staff
Education
Bachelor of Technology - BTech - Agricultural Economics and Extension
Ladoke Akintola University of Technology
06.2004
Skills
- Project Management
- Research
- Marketing
- Customer Service
Languages
English
Yoruba
Awards
Customer Service Officer of the Year, SouthWest Region 2009
Sales /Marketer of the Year,Southwest Region 2022
Timeline
Chief Operating Officer
OSUNBIMLAT Nigeria Limited
02.2023 - Current
Regional Manager, South West
Studio24 Nigeria
11.2020 - 12.2022
Financial Services Manager
Forward Bureau De Change Limited
01.2018 - 10.2020
Business Manager
Ankossam Nigeria Limited
01.2013 - 12.2017
Marketing Executive
Power Holding Company of Nigeria
01.2010 - 12.2013
Funds Transfer Officer
Intercontinental Bank PLC
04.2007 - 04.2009
Customer Service Officer
Intercontinental Bank PLC
01.2007 - 04.2009
Bachelor of Technology - BTech - Agricultural Economics and Extension
Ladoke Akintola University of Technology