Travelling
OLATAWURA OMOLADE
Business Consultant
Lagos
Summary
To work in a challenging environment where I can enhance the course of the company, make appreciable contributions to its success, give shareholders greater value for equity, and also get the satisfaction of contributing towards the dynamics of a global economy.
I am a well-organized, caring, reliable, and hard-working individual with a wide experience working within the healthcare sector. I am warm and kind, with the ability to motivate and develop others with personal integrity. I have good communication skills, work very well under pressure, and I also work with little or no supervision using my wealth of experience and initiative. I have over 18 years of experience and look forward to starting a new career within the care sector. A versatile project manager with a background in successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status, and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills. . Attentive to detail with experience in coordinating projects, programs, and improvements. Professional project management specialist with experience working with teams to accomplish short- and long-term project goals. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work History
Chief Operating Officer
LaserDerm Group
09.2018 - Current
- Devise, develop and deliver a comprehensive strategic and tactical plan for business development, income generation, and brand positioning for LaserDerm Brand
- Business development
- Effectively drive the operations of all the business units in the group through various unit leaders
- Increase customer base and generate monthly target incomes as determined in the annual Budget
- Maximize revenues
- Develop and oversee a robust Customer Service engagement plan and retention strategies
- Research into relationships that should be developed and managed effectively and create beneficial partnerships with both existing and new key clients, corporate partners, distributors, suppliers etc
- Innovate and offer new ideas and approaches for the Clinic
- Stay appropriately networked and keep abreast of trends, news, events and deadlines, so that all possible, new or enhanced opportunities are exploited
- Ensure work is conducted within the context of best in class, professionalism and corporate governance parameters
- Support the overall process of management and corporate decision-making to ensure the organization maximizes its short, medium and long-term goals
- Develop, review, and report on the business development division's strategy, ensuring the strategic objectives are well understood and executed by the team
- Work in partnership with LaserDerm's corporate communications unit to develop and drive the marketing and communication strategy
- Position the Clinic as the go to practice in Nigeria and increase brand awareness
- Review and advise growth opportunities within and outside Nigeria
- 4 years assessment; The quality of our service has greatly improved based on Client feedback and repeat business
- Established 2 additional operational hubs (Ikeja and Ghana)
- Established a world-class Aesthetic training school in 2021 with international certifications
- Told number of Beauty Therapist/Aestheticians to do to graduate stands at 35
- Established a product distribution company in 2022 to distribute high-end, premium skincare in Nigeria carrying brands like Image Skincare, Zein Obagi Skincare to mention a few
- Established an ongoing LaserDerm brand awareness Campaign in Lagos and Nigeria as a whole and other parts of Africa by popping up In Ghana and also set up of Ghana operations scheduled for 2020
- 2019 September year to date, our revenue grew by 66%
- Increase in Client base by 20% and increased spend per customer
- We re-enforced our work ethics and value system.
- Established key performance indicators for each department to track progress towards organizational goals effectively.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability.
- Optimized supply chain management strategies; reducing lead times while maintaining product quality standards for increased customer satisfaction rates.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Drove revenue growth with the successful launch of new products and services to meet customer needs.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Played a critical role in mergers and acquisitions activities; including due diligence processes, negotiations, integration planning, and execution efforts to ensure seamless transitions.
- Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.
- Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Implemented robust risk management strategies, safeguarding company assets and minimizing potential liabilities.
- Spearheaded major organizational restructuring efforts, resulting in a more agile and responsive team structure.
- Developed quarterly business plans to evaluate cost projections.
- Refined organizational structure to consolidate, streamline, and delineate necessary functions.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Developed and implemented recommendations for service improvement.
- Evaluated product or service by analyzing and interpreting data and metrics.
- Managed procurement activities to secure resource acquisitions at best possible cost.
- Identified and mitigated operational risks to minimize potential negative impacts on organization.
- Represented organization at external meetings and events to promote and build relationships with key stakeholders.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Managed financial, operational and human resources to optimize business performance.
- Devised and presented business plans and forecasts to board of directors.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Represented organization at industry conferences and events.
- Initiated strategy to drive company growth and increase market share and profitability.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Formulated and executed strategic initiatives to improve product offerings.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Created succession plans to provide continuity of operations during leadership transitions.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Cultivated company-wide culture of innovation and collaboration.
- Monitored key business risks and established risk management procedures.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Oversaw business-wide changes to modernize procedures and organization.
- Directed technological improvements, reducing waste and business bottlenecks.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Oversaw divisional marketing, advertising and new product development.
PM Duty Manager
Clear Essence California Spa and Wellness Resort
- Assists in guests' arrival departure in absence of guest relation officers
- Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour
- Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests
- Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no-shows
- Prepares and checks for VIP's arrival and escorts guests to rooms
- Co-ordinates with all departments to functions properly
- Handles guest complaints and other related problems
- Authorizes and Approves discounts, complimentary offers given during the shift
- Motivates and maintains good staff relations
- Maintains and be guided of hotel policy
- Discuss all matters that need follow up with the next shift Manager.
Sales and Marketing /Event Manager
Clear Essence California Spa and Wellness Resort
07.2015 - 08.2018
- Grow new business and maximize all profit opportunities, ensuring commercial success by demonstrating the features and benefits of the hotel and spa to potential customers
- Increase corporate client base through consistent solicitations and maintain and develop relationship with existing customers
- Network and build relationships with private guests and businesses
- Respond to enquiries and carry out viewings in a timely and efficient manner
- Manage client's events from conception to finish
- Manage current client and membership database.
Assistant Marketing Manager/Brand Manager
Bluefield Nigeria Limited (Makers of Clear Essence Skin Care Line)
07.2015 - 07.2016
- Successfully manage market expansion, expedite sales and distribution of all Clear Essence products Nationwide
- Successfully ensure the development of annual sales strategies and brand awareness; to create, review and approve adverts suitable for the Nigerian market
- Involved in monitoring competitors and the market to create ongoing activities that promote Clear Essence Brand and products
- Represent the company during radio presentations to talk about the brand and create awareness for the end users
- Liaise with vendors to create modern and user-friendly promotional materials e.g
- Flyers, roll-up banners for use in in-store promotions.
Sales and Marketing Manager
Best Western Premier, Accra Airport Hotel
05.2014 - 10.2014
- Responsible for the success of directing the firm's overall marketing and strategic planning programs and corporate communications
- Facilitated client development through marketing and client services programs; Oversee the hotel's social responsibility programs
- Developed effective strategies for achieving the hotel's revenue targets for rooms, food and beverage, conferencing, health and fitness outlets, laundry, basement club, etc
- Ensured high ratings for BWP, Accra by developing and encouraging ways of collecting regular feedback from guests
- Sustained rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.
Customer Care Officer
Union Bank Nigeria Plc.
03.2013 - 01.2014
- Successfully monitored half of Lagos branches to drive service excellence culture in the bank; ensure customer friendly branch layout and ambience
- Conduct customer service training and improve staff service attitude; Ensure prompt delivery of ATM cards and cheque books
- Responsible for the prompt circulation of customer information and greetings through email and sms
- Support and coordinate the reactivation of dormant accounts with Branch management through the contact Centre
- Liaise with relevant departments of the bank on service quality and change with complaints resolution.
Sales and Marketing Manager/Event Coordinator
Clear Essence California Spa and Wellness Resort
01.2011 - 02.2013
- Grow new business and maximize all profit opportunities, ensuring commercial success by demonstrating the features and benefits of the hotel and spa to potential customers
- Increase corporate client base through consistent solicitations and maintain and develop relationship with existing customers
- Network and build relationships with private guests and businesses
- Manage client's events from conception to finish; Manage current client and membership database.
Customer Service Officer (Branch Operations)
Ecobank Nigeria Plc.
09.2007 - 10.2010
- Expedite on all customers enquiries; Opening of accounts and complaint management
- Backup the Branch Head of Operations thereby seeing to the day to day activities of the branch
- Assisting customers with queries relating to their accounts such as statements, debit orders, collection of cheque books etc.
Customer Service Officer
Virgin Nigeria Ltd.
08.2006 - 08.2007
- Ensured the safety and comfort of the passengers.
Marketing Executive
VT Leasing Ltd.
03.2005 - 08.2006
- Handling the financial analysis of the transaction while marketing lease and outsourcing of equipments
- Monitoring asset satisfactory performance and its smooth running.
Education
Certificate of Completion -
Harvard Business School Online
B.Sc Geology - undefined
Olabisi Onabanjo University
Ago-Iwoye, Ogun State 01.1998 - 04.2004
Certificate in Innovation & Entrepreneurship - undefined
Standard University
01.2020 - 04.2020
Certificate in Hospitality Management - undefined
Reeds Uk
Skills
Creative and Analytical ThinkingNegotiation and Team ManagementComputer Application (MS Office Suite)Detail Oriented and Problem solving skillsGood Verbal and Written Communication skillsGood team playerOverseeing dutiesPrecise and accurate high attention to detailExcellent communication skills both written and verbalAbility to take ownership of issuesWorking on own initiativeUnderstanding confidentiality and discretionAbility to help and develop othersWork well under pressureFast learner and good listener
Project Estimation
Business Analysis
Cross-functional teams leadership
Talent Recruitment
Business Growth
Project Management
Continuous Improvement
Stakeholder Management
Attention to Detail
Technical Analysis
Business Acumen
Problem-Solving
Decision-Making
Team Leadership
Task Delegation
Strategic Planning
Conflict Resolution
Critical Thinking
Change Management
Budget coordination
Forecasting
Good Judgment
Flexible and Adaptable
Cultural Sensitivity
Resource Management
Personnel Management
Relationship Building
Time Management
P&L Management
Project Coordination
Documentation Management
Sales and Marketing
Volunteer Management
Technical Writing
Product Development
Team Coordination
Event Planning and Execution
Quality Assurance
Project Scheduling
Programming
Powerpoint Presentations
Project regulations
Training and Development
Revenue Growth
Program Reviews
Vendor Sourcing
Proposal Development
Business Development
Research
Negotiations
Contract Development
Membership
- Member; Nigeria Institute of Management (NIM)
- Member; CIBN
References
Available on request.
Accomplishments
- Successfully set up Laserderm Accra
- Setup Laserderm Ikeja
- LaserDerm Aesthetic Academy startup
- Successful completion of a free medical outreach with over 90 volunteers and 3570 patients seen and treated
- Successfully executed a Watch party for Lagos state for World cup 2022 and AFCOn 2023 with a total number of over 40,000 viewers in over 20 viewing centers spread across the state
- Yearly TQM volunteer at the Exponential Pastors and Ministers conference organized by The Elevation Church Lagos
Interests
Watching movies
Catering
Event planning
Volunteer work in my local assembly
Timeline
Certificate in Innovation & Entrepreneurship - undefined
Standard University
01.2020 - 04.2020
Chief Operating Officer
LaserDerm Group
09.2018 - Current
Sales and Marketing /Event Manager
Clear Essence California Spa and Wellness Resort
07.2015 - 08.2018
Assistant Marketing Manager/Brand Manager
Bluefield Nigeria Limited (Makers of Clear Essence Skin Care Line)
07.2015 - 07.2016
Sales and Marketing Manager
Best Western Premier, Accra Airport Hotel
05.2014 - 10.2014
Customer Care Officer
Union Bank Nigeria Plc.
03.2013 - 01.2014
Sales and Marketing Manager/Event Coordinator
Clear Essence California Spa and Wellness Resort
01.2011 - 02.2013
Customer Service Officer (Branch Operations)
Ecobank Nigeria Plc.
09.2007 - 10.2010
Customer Service Officer
Virgin Nigeria Ltd.
08.2006 - 08.2007
Marketing Executive
VT Leasing Ltd.
03.2005 - 08.2006
B.Sc Geology - undefined
Olabisi Onabanjo University
01.1998 - 04.2004
PM Duty Manager
Clear Essence California Spa and Wellness Resort
Certificate of Completion -
Harvard Business School Online
Certificate in Hospitality Management - undefined
Reeds Uk