ADEDIJI SAKIRU ALANI

• Development and implementation of strategies to expand customer base portfolio.
• Managing a current portfolio of 975 million with 7 team members.
• Regular team assessment to ensure each member meets their target.
• Customer centric relationship for retention.
• Credit risk and team management.
• Business analysis using loan appraisal tool.
• Monitoring, reporting and compliance.
• Ensuring regular and on time repayment.
• Preparing and submitting report to the management.
• Responded promptly to any complaints received from SME customers relating to product or service issues.
• Tracked customer feedback using surveys and other data collection techniques in order to identify areas where improvements could be made.

• Customer centric relationship for retention.
• Credit risk and team management.
• Business analysis using loan appraisal tool.
• Monitoring, reporting and compliance.
• Ensuring regular and on time repayment.
• Managing 5 teams and 2 customer service officers.

• Developed strategies to increase customer satisfaction and loyalty.
• Implemented internal control procedures to minimize risk exposure and maximize profitability.
• Managing 5 teams with 4 supervisors and 5 customer service officers.

Reviewed loan applications to ensure accuracy and compliance with regulations.

• Staff training and development.
• Risk and branch management.
• Identified opportunities for process improvement initiatives within the branch.
• Monitored financial performance of the branch on a monthly basis.
• Organized professional development programs for employees at all levels of the organization.

• Data Analysis and human resource management.
• Managing a current portfolio of 680 million with 6 team members.
• Regular prospection.
• Customer centric relationship for retention.
• Conversation of prospects to client.
• Risk analysis.
• Business analysis using loan appraisal tool.
• Monitoring of clients.
• Ensuring regular and on time repayment.
• Handling complains from clients.

• Ensure regular communication with clients through phone calls, messages, emails, meetings, or other channels.
• Sales and cross- selling of various financial services.
• Feedback collection through proper monitoring and questionnaires.
• Client retention.
• Managed customer relations by responding promptly to inquiries, complaints, and feedback.
• Maintained up-to-date records of all transactions related to SME activities.
• Determined consumer needs to provide products and services appealing to larger market.
• Provided excellent customer service through active listening and problem solving skills.
• Proper documentation process in accordance with organizational rules and regulations.
• With over 400 million in the portfolio.

• Regular prospection.
• Client monitoring and periodic visitation of clients.
• Establishing good communication with the client.
• Solving and providing solutions to client complaints.
• Selling and cross-selling to clients on financial services.
• Proper documentation process in accordance with the organizational rules and regulations.
• Adequate risk analysis and all mitigation measures.
• With over 100 million in the portfolio.
• Achieved client loyalty through quality, productivity, service and proactive management.