ABOLUWODI ORIMISAN FRIDAY
Akure, Ondo State
Summary
Dynamic virtual assistant and customer service specialist with over 4 years of experience at remote worker, providing exceptional remote administrative support and client resolution through email, chat, and phone. Achieved a remarkable 95%+ customer satisfaction rate while reducing response times by 40% through the implementation of streamlined email workflows. Proficient in Salesforce CRM, Microsoft Office Suite, and calendar coordination, ensuring efficient task management and communication. Eager to embrace new opportunities, including relocation for the right position.
Overview
5
5
years of professional experience
Work History
Virtual Assistant
Remote
04.2023 - 03.2026
- Delivered remote virtual assistant and administrative support services for clients across scheduling, email, and CRM operations.
- Cut client email response time by 40% by redesigning inbox triage and template workflows across all communication channels.
- Achieved 95%+ customer satisfaction rate resolving inquiries via email, chat, and phone with consistent accuracy and professionalism.
- Improved client scheduling efficiency by 30% through proactive calendar coordination and appointment management for multiple stakeholders.
- Maintained and updated customer records in CRM tools, ensuring data integrity and accessibility for ongoing client operations.
Customer Service Representative
Remote
05.2021 - 06.2023
- Provided frontline customer service for inbound inquiries, issue resolution, and team training at a global customer experience company.
- Delivered a customer satisfaction score of 90%+ across all measured periods through effective issue resolution via phone and digital channels.
- Reduced average handling time by 15% by introducing streamlined response protocols for high-frequency inquiry types.
- Trained new team members on communication standards and problem-solving techniques, accelerating onboarding and service consistency.
Education
National Diploma - Public Administration
Federal Polytechnic Auchi
Benin06-2021
Skills
- Experienced with Google Workspace and CRM software
- Client communication and scheduling
- Experienced with Microsoft Office applications
- Accurate data entry
- Scheduling expertise
- Customer engagement
- CRM system administration
Accomplishments
- Achieved high customer satisfaction by completing daily customer tasks with accuracy and efficiency.
- Achieved improve team productivity through effectively helping with administrative and scheduling tasks.
- Documented and resolved customer complaints which led to improve customer experience.
- Collaborated with team of 30 in the development of customer service experience.
- Collaborated with team of 15 in the development of administrative support and data management projects.
Languages
English
Native or Bilingual
Timeline
Virtual Assistant
Remote
04.2023 - 03.2026
Customer Service Representative
Remote
05.2021 - 06.2023
National Diploma - Public Administration
Federal Polytechnic Auchi