KEHINDE ADAMS
LinkedIn: Adesewa Adams
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Detail Oriented Operations Executive proficient in MS Office, G Suite, Asana, Slack and other productivity tools.
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
Work History
Virtual Assistant
Freelance
01.2025 - Current
- Manage email correspondences, calendar scheduling, and travel arrangements for clients
- Conduct research, data entry, and document preparation for reports and presentations
- Handle customer inquiries via email and phone, ensuring timely and professional responses
- Assists in account management
- Provide administrative support, including meeting coordination and task automation
Logistics Manager
Koolboks Limited
09.2024 - Current
- Develop and implement operational strategies to enhance efficiency
- Manage logistics and supply chain processes to ensure seamless deliveries
- Lead and collaborated with the team to optimize performance and productivity
- Administer budgets and conduct cost analysis to reduce expenses
- Ensure effective communication between departments for operational success
Operations and Logistics Officer
Koolboks Limited
01.2023 - 09.2024
- Coordinated logistics operations to ensure timely and cost-effective deliveries
- Improved operational management systems and workflows
- Scheduled delivery dates and communicated effectively with clients
- Maintained accurate records of client payments and logistics transactions
Customer Success Officer
Koolboks Limited
09.2022 - 12.2023
- Provided after-sales support and managed customer interactions
- Handled inbound and outbound calls to address customer inquiries
- Maintained records of customer interactions, transactions, and feedback
- Resolved customer complaints efficiently to maximize satisfaction
Client Management Executive
Astute Trainers and Consultants Limited
07.2022 - 09.2022
- Responded to all inquiries via calls and emails
- Managed and updated the customer database
- Performed general administrative functions and ensured appropriate documentation
- Managed inbound and outbound customer communications
Education
B.Sc. (Hons) - Microbiology
Federal University of Agriculture
Abeokuta, Ogun StateSkills
- Administrative Support & Data Management
- Customer Relationship Management (CRM)
- Email and Calendar Management
- Document Preparation & File Organization
- Process Improvement & Task Automation
- Project Coordination & Team Collaboration
- Time Management & Prioritization
- Excellent verbal and written communication skills
- Strong organizational and time management abilities
- High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- High proficiency in Google Workspace
- Experience with CRM software
- Experience with virtual collaboration tools (Slack, Trello, Asana, Zoom)
- Ability to maintain confidentiality
- Strong problem-solving skills
Skills Highlight
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
- Experience with CRM software and virtual collaboration tools (Slack, Trello, Asana, Zoom).
- Ability to work independently, meet deadlines, and maintain confidentiality.
- Strong problem-solving skills and adaptability.
Key Highlights
- Successfully managed administrative tasks for multiple clients as a Virtual Assistant.
- Increased efficiency and productivity in customer service and logistics operations.
- Developed structured workflows that improved task management and reporting.
Timeline
Virtual Assistant
Freelance
01.2025 - Current
Logistics Manager
Koolboks Limited
09.2024 - Current
Operations and Logistics Officer
Koolboks Limited
01.2023 - 09.2024
Customer Success Officer
Koolboks Limited
09.2022 - 12.2023
Client Management Executive
Astute Trainers and Consultants Limited
07.2022 - 09.2022
B.Sc. (Hons) - Microbiology
Federal University of Agriculture
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