ABIODUN FOLORUNSHO
Ikorodu,Nigeria
Summary
Accomplished professional with expertise in business development, digital marketing, and client relationship management. Proficient in Microsoft Office Tools including Excel, Word, Outlook Express, and PowerPoint. Demonstrates tactful persuasiveness and a strong focus on sales and marketing strategy. Adept at lead qualification and managing high-volume client portfolios while ensuring customer retention through effective strategies. Committed to achieving results and maintaining regulatory compliance within all business operations.
Overview
2
2
Languages
1
1
Certification
12
12
years of post-secondary education
23
23
years of professional experience
Work history
Relationship Manager
Fast Cash Global Limited
Ikeja, Lagos, Nigeria
2024.06 - Current
- Maintained comprehensive knowledge of market trends, predicted future patterns effectively.
- Streamlined internal procedures to increase productivity and efficiency levels.
- Built lasting relationships with key stakeholders through consistent engagement activities.
- Delivered tailored solutions creating positive client experiences.
- Established strong client relationships by providing exceptional customer service.
- Drove sales initiatives that resulted in increased market share.
- Organised team meetings, facilitated effective communication among members.
- Identified potential risks, ensured proper risk management measures were in place.
- Travelled extensively meeting clients across various regions establishing productive partnerships.
- Developed new business opportunities for enhanced revenue generation.
- Assisted in development of marketing strategies for brand growth.
- Implemented innovative ideas for better relationship management practices.
- Achieved high customer satisfaction with regular follow-ups and updates.
- Managed over 50 customers per day for long-term customer relationships to increase revenue.
Team lead
Spectrum Microfinance Bank
Ogba, Lagos, Nigeria
2023.10 - 2024.06
- Managed complex projects, ensuring high-quality outputs.
- Fostered positive work environment with regular team-building exercises.
- Improved team productivity by implementing efficient workflow strategies.
- Increases sales by 20%
- Streamlined project management processes to ensure timely delivery of tasks.
- Established guidelines for team operations, resulting in improved efficiency.
- Led weekly meetings, providing clear direction on project objectives.
- Monitored team performance metrics, identifying areas for improvement.
- Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.
Team Lead
Grooming Centre
Ejigbo, Lagos
2021.10 - 2023.09
- Experience in training and motivating sales team.
- High motivated, results-driven, strategic thinker, with strong leadership fundamentals.
- Manage over 50 customer calls per day
- Confident personality, able to effectively engage with others, via oral and written communication.
- Team oriented, have energy and determination to succeed in everything.
- Flexible and adaptable to meet immediate needs and future challenges.
- Good analytical skills and practical approach in identifying issues and solutions.
- Led weekly meetings, providing clear direction on project objectives.
- Conducted comprehensive performance reviews for continuous improvement.
- Improved team productivity by implementing efficient workflow strategies.
- Monitored team performance metrics, identifying areas for improvement.
Customer Relationship Officer II
Grooming Centre
Ejigbo, Lagos
2020.01 - 2021.01
- Identify target market and prospects for credit sales.
- Optimize sales of credits and loan products.
- Customer management and retention.
- Meet and exceed target over 100%
- Develop and implement strategic sales plans for team.
- Motivate team members and access performance as related to organizational goals and objectives.
- Suggest and support in earmarking and setting up sales procedures.
- Work together with colleagues from other departments to improve efficiency and overall service delivery and target achievements.
- Performed thorough investigations into reported incidents, leading to accurate record-keeping.
- Maintained high standards of personal conduct, contributing to positive work environment.
- Handled sensitive information with discretion and professionalism.
- Worked diligently under pressure whilst preserving high-quality output.
- Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
- Delivered top-notch service to visitors, enhancing their experience at venue.
Assistant Sales Executive
Credit Direct Limited (FCMB Group)
Victoria Island
2013.01 - 2020.01
- Identify target market and prospects for credit sales.
- Manage over 100 customer every month
- Optimize sales of credits and loan products.
- Customer management and retention.
- Develop and implement strategic sales plans for team.
- Motivate team members and access performance as related to organizational goals and objectives.
- Suggest and support in earmarking and setting up sales procedures.
- Work together with colleagues from other departments to improve efficiency and overall service delivery and target achievements.
Supervisor
Hampton’s Catering Service
Ikeja, Lagos
2012.01 - 2013.01
- Strong inter-personal and communication skills.
- Excellent attention to detail and strong focus on standards.
- Ability to plan and organize work to ensure high levels of efficiencies are achieved.
- Increase sales by 5%
- Taking of stocks and deploying materials for use.
- High standards of personal presentation.
- Willingness to develop through further training.
- Prioritize tasks during time-critical periods.
- Security conscious at all times. Ability to plan and organize work to ensure high levels of efficiencies are achieved.
- Taking of stocks and deploying materials for use.
Sales Representative
Nigeria Bottling Company
Lagos
2009.01 - 2012.01
- Identify and explore new sales opportunities.
- Follow-up on collection of payments.
- Increased sales zonal by 30%
- Arrange schedules on product delivery.
- Develop and maintain relationships with existing and potential customers.
- Deploy and supervise strategies to increase sales.
- Service strategic distributor/dealers accounts.
- Develop and grow existing accounts and retail outlets.
- Ensure activation to Coca-Cola standards in primary and secondary outlets in way that will positively impact product availability and outlet activation, thereby increasing company sales and market share.
Centre Midfielder
Tema Youth FC
Accra, Ghana
2008.01 - 2009.01
- Acquire technical skill to beat full-back in one-to-one situation.
- Pace, to beat full-back one-on-one.
- Crossing ability when out wide.
- Good off ball ability when reading pass from midfield or from fellow attackers.
- Good passing ability and composure, to retain possession while in opposition territory.
- 2ndDivisionLeague
- Established new rules for team
- Supported team by demonstrating respect and willingness to help.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Centre Midfielder
Odaloude Kabole FC
Tabripo, Togo
2007.01 - 2008.01
- Acquire technical skill to beat full-back in one-to-one situation.
- Pace, to beat full-back one-on-one.
- Crossing ability when out wide.
- Good off ball ability when reading pass from midfield or from fellow attackers.
- Good passing ability and composure, to retain possession while in opposition territory.
- 2ndDivisionLeague
- Established new development for team
Defender
Kush FC
Lagos, Nigeria
2006.01 - 2007.01
- Intercept balls passed to attacker.
- Tackle ball as attacker makes their turn Force attacker to screen ball with their first touch.
- Tackle attacker halfway through their turn as attempt to face defender.
- Steer attacker into least dangerous space.
- Recovery runs.
- Amateur League
- Performed doing league
- Increased team spirit by 40%
Defender
Striker FC
Lagos, Nigeria
2004.01 - 2006.01
- Intercept balls passed to attacker.
- Tackle ball as attacker makes their turn.
- Force attacker to screen ball with their first touch.
- Tackle attacker halfway through their turn as attempt to face defender.
- Steer attacker into least dangerous space.
- Recovery runs.
- Grass root Team
- Managed over 30 team member
Education
B.Sc. - Entrepreneurial and Business Management National
Open University of Nigeria
Victoria Island, LagosSenior Secondary Certificate Examination - Art Class
Kosofe Senior Secondary School
Lagos 1998.09 - 2004.07
First School Leaving Certificate Examination - Pre Grade
Pastor Adegboyega Memorial Primary School
Ketu, Lagos 1992.09 - 1998.07
Skills
- Microsoft Office Tools - Excel, Word, Outlook Express, PowerPoint etc
- Tactful persuasiveness
- Knowledge of regulatory compliance
- Business development
- Salesforce
- Digital marketing
- Business development techniques
- Lead qualification
- High-volume client portfolios
- Client Relationship Management
- Customer retention strategies
- Sales and results-focused
- Sales and marketing strategy
Certification
- Leadership skills in business revised
- Sales Capability development programmed
- Digital Growth
Languages
English
Advanced
Yoruba
Advanced
REFERENCES
Available on request.
EXPERIENCES & KEY COMPETENCIES
- A proven ability to hit and exceed sales targets.
- Ability to find out client’s needs and proffer immediate solution Excellent customer relations.
- Lead sourcing/generating new business leads.
- Ensuring KPIs are met.
- Familiar with contracts, creative proposals and administrative queries.
Work preference
Work Type
Full timeLocation preference
RemoteSalary range
₦350000/hr - ₦800000/hrAffiliations
- Football
- Research
- Socialize
Timeline
Relationship Manager
Fast Cash Global Limited
2024.06 - Current
Team lead
Spectrum Microfinance Bank
2023.10 - 2024.06
Team Lead
Grooming Centre
2021.10 - 2023.09
Customer Relationship Officer II
Grooming Centre
2020.01 - 2021.01
Assistant Sales Executive
Credit Direct Limited (FCMB Group)
2013.01 - 2020.01
Supervisor
Hampton’s Catering Service
2012.01 - 2013.01
Sales Representative
Nigeria Bottling Company
2009.01 - 2012.01
Centre Midfielder
Tema Youth FC
2008.01 - 2009.01
Centre Midfielder
Odaloude Kabole FC
2007.01 - 2008.01
Defender
Kush FC
2006.01 - 2007.01
Defender
Striker FC
2004.01 - 2006.01
Senior Secondary Certificate Examination - Art Class
Kosofe Senior Secondary School
1998.09 - 2004.07
First School Leaving Certificate Examination - Pre Grade
Pastor Adegboyega Memorial Primary School
1992.09 - 1998.07
B.Sc. - Entrepreneurial and Business Management National
Open University of Nigeria