Ogechi Anachusi
Lagos,Nigeria
Summary
I am a driven, and goal-oriented team player committed to building a career in a professional environment that gives room for an effective personnel utilization, improvement and the attainment of professional distinction while making productive strides to improve societal wellbeing.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Relationship Manager
UNION BANK OF NIGERIA
Lagos, Nigeria
01.2025 - Current
- Building and maintaining relationships with clients (individuals, businesses, or institutions).
- Understanding client needs and providing tailored financial solutions.
- Managing Client portfolios and providing regular updates.
- Offering banking products and services (e.g., loans, credit cards, investments) which increases branch annual financial Target by 32%.
- Utilizing tech trends to identify new opportunities that will generate leads.
Customers Care/Telemarketing Strategist
UNION BANK OF NIGERIA
Lagos, Nigeria
12.2022 - 12.2024
- Creating, drafting and implementing an effective means with existing policy which significantly reduced customers complains and ensuring their needs are addressed through feedback and Latest tech Solutions.
- Executing Efficient method in sales of products and services to customers and resolving recurrent problem which increase customers satisfaction.
Customer Care Representative
CHACHA MICROFINANCE BANK
Lagos, Nigeria
12.2021 - 10.2022
- Execute more outbound calls each month which drives more sales and loan activities up to 4% and provides effective problem solving strategy to clients problem.
- Perform liaison duties in which I efficiently prompt well detail information of the company product and services to prospective and existing customers.
Internship (HR Assistant)
CHACHA MICROFINANCE BANK
Lagos, Nigeria
07.2021 - 12.2021
- Engage in ensuring an effective periodic auditing of Staff files and records for easy sorting and documentation.
- Assist in swift staff payrolls and checks processing, responding to feedback and data fixing.
Education
Bachelor of Science (Bsc) - Enterprenur And Business Management
National Open University Of Nigeria
V.I, Lagos StateSkills
- Resource Management
- Leadership and Team Development
- Creative & Analytical Thinking
- Multitasking Abilities
- Effective Communication and
- Strong communication skills Excellent listening skills
- Team Building and Leadership Customer Records Management
- Interactive and assertive skill Email Management
- Aanalytical and problem-solving skills Customer Service
- Ability to use Microsoft Office suite Good innovative skills
- Microsoft Word, Excel, PowerPoint and Outlook Email Management
- Multichannel Call Handling Ability to Multitask
- Detailed and Organized & Creative Mindset Follow-Up & Retention
- Data Entry, Reporting & Time Management Basic Statistical Understanding Customer Relations
- Organize & Detail Oriented
Certification
- NYSC Certificate
- IBM on Data Analysis, 2024
Hobbies and Interests
- Traveling and Tourism
- Singing & Dancing
- Socializing
- Event Planning
- Sports and Exercise
References
AVAILABLE ON REQUEST
Languages
English
Elementary (A2)
A2
Affiliations
- Sport instructor
- Event planning
Accomplishments
- Primary school,pry 3 award of the most brilliant student
- Exceed my Target at my current role on my yearly appraisal
References
References available upon request.
Timeline
Relationship Manager
UNION BANK OF NIGERIA
01.2025 - Current
Customers Care/Telemarketing Strategist
UNION BANK OF NIGERIA
12.2022 - 12.2024
Customer Care Representative
CHACHA MICROFINANCE BANK
12.2021 - 10.2022
Internship (HR Assistant)
CHACHA MICROFINANCE BANK
07.2021 - 12.2021
Bachelor of Science (Bsc) - Enterprenur And Business Management
National Open University Of Nigeria