Microsoft word, Microsoft excel
5 Years of professional experience
KAROUNWI ZULIHAT OMOLARA
Financial Sales Executive
ABUJA,FCT
Summary
A highly motivated and ambitious team player offering demonstrated skill and success in managing treasury processes. A resourceful and results-oriented professional with excellent organization, communication, and relationship-building skills. Motivated to learn, grow and excel within a company where talents will be valuable.
1. To work in a challenging environment, acquiring varied skills and knowledge willing to learn new ideas and utilizing them for productive purpose. 2. To secure a challenging position in a reputable organization to fully utilize my training and skills while making a significant contribution in a professional environment to enhance personal and organizational growth.
Overview
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5
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Professor Certification
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Language
Work History
FSE/FSA (Financial Sales Advisor)
Prudential Zenith Life Insurance
2022 - Current
- Compiling bookkeeping records and generating financial statements for clients
- Conducting all general accounting such as accounts payable and receivable
- Supply management with reports on customer needs, problems, interest, competitive activities, and potential for new products and services
- Developed tailored financial solutions for clients, enhancing their investment portfolios and ensuring long-term financial security.
- Conducted in-depth financial assessments, providing clients with personalized advice that improved their overall financial literacy.
- Implemented strategic sales initiatives that expanded market reach and contributed to consistently exceeding sales targets.
- Fostered strong client relationships through regular follow-ups and personalized communication, enhancing customer satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline sales processes, resulting in improved efficiency and client onboarding experiences.
- Mentored junior advisors on financial products and client engagement techniques, promoting team development and knowledge sharing.
- Analyzed market trends and competitor offerings to inform strategic recommendations, positioning the firm as a leader in financial services.
- Managed compliance with regulatory standards, ensuring all financial practices adhered to industry guidelines and enhanced risk management.
- Developed incentives, achieving sales targets to increase revenue.
- Implemented initiatives to improve customer satisfaction and increase repeat business.
- Recognized and interpreted Type trends in sales for Product or Service.
- Collected data on competitors' pricing and promotions through primary and secondary research techniques.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Oversaw financial sales to monitor compliance with legal requirements and company policies.
- Educated employees on promotional installment programs, origination processes and compliance requirements related to finance.
- Led project team to develop policies and procedures incorporating customer input.
Retail Sales Cashier
Faxx Supermarket and Groceries Stores
01.2020 - 01.2021
- Prepared an executed sales contract
- Contacted existing clients with information on new cash management product
- Oversaw all payments and deposits
- Initiated collection activities
- Reviewed and released paid sales order
- Managed cash register
- Collaborated with team members to restock shelves promptly, ensuring product availability for customers at all times.
- Implemented customer feedback to improve service delivery, contributing to increased customer satisfaction and loyalty.
- Trained new cashiers on register operations and store policies, fostering a knowledgeable and effective team environment.
- Maintained cleanliness and organization of the checkout area, promoting a welcoming and efficient store environment.
- Monitored inventory levels at the point of sale, facilitating timely reordering and minimizing stock shortages.
- Participated in promotional campaigns, effectively communicating special offers to customers and enhancing sales opportunities.
- Assisted in inventory management, accurately tracking stock levels and replenishing items as needed.
- Collaborated with fellow employees to maintain a cohesive work environment focused on achieving sales targets and exceptional customer service standards.
- Prevented loss by identifying potential theft risks and following proper security protocols at the register area.
- Streamlined checkout process by maintaining a clean and organized cash wrap area.
- Maximized transaction speed while maintaining accuracy by prioritizing tasks based on urgency, ensuring timely completion of responsibilities.
- Ensured accuracy in financial transactions through diligent cash handling and adherence to company policies.
- Managed customer returns or exchanges according to company guidelines while maintaining a high level of customer satisfaction.
- Boosted sales revenue by upselling products and suggesting additional items during transactions.
- Contributed to team sales goals by effectively cross-selling related merchandise during transactions.
- Improved overall efficiency of cashier operations through regular maintenance of POS systems and hardware components.
- Provided support during peak hours by assisting other departments with tasks such as merchandising or restocking shelves when necessary.
- Facilitated a smooth payment process for customers using various methods, including cash, credit cards, gift cards, or mobile payments.
- Kept up-to-date on product knowledge in order to assist customers with informed recommendations during their purchase decisions.
- Increased customer satisfaction by providing efficient and accurate checkout services.
- Reduced wait times for customers by quickly processing transactions and balancing the cash drawer daily.
- Enhanced store reputation with excellent customer service, addressing concerns and resolving issues promptly.
- Supported store promotions by communicating current offers to customers during their shopping experience.
- Minimized discrepancies in end-of-day reports by closely monitoring cash drawer, counting change accurately, and promptly addressing any errors.
- Aided store management in achieving company goals through consistent adherence to guidelines, policies, and performance expectations.
- Built rapport with customers through friendly conversation, creating a positive shopping experience that fostered repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS terminals and cash drawer balancing.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers with product inquiries, providing knowledgeable service to enhance the shopping experience.
Administrative Job
National Youth Service Corps (NYSC)
01.2019 - 01.2020
- FCT Internal Revenue Service (FCT-IRS)
- Coordinated training programs for new volunteers, enhancing operational efficiency and ensuring compliance with organizational standards.
- Implemented digital filing systems, streamlining document retrieval processes and improving overall administrative accuracy.
- Managed daily communication with stakeholders, fostering collaboration and ensuring timely updates on project progress.
- Developed and maintained comprehensive databases, supporting data integrity and facilitating informed decision-making within teams.
- Assisted in organizing community outreach events, increasing public engagement and promoting organizational initiatives effectively.
- Supported budget tracking and resource allocation, contributing to transparent financial management and operational effectiveness.
- Conducted routine performance evaluations of administrative processes, identifying areas for improvement and driving procedural enhancements.
- Mentored junior staff on administrative best practices, encouraging professional growth and enhancing team performance.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Reduced overhead costs through careful budget management and resource allocation.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
- Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Orchestrated relocation of office, ensuring smooth transition with minimal operational downtime.
- Implemented new email management strategy, reducing clutter and improving communication efficiency.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Led transition to paperless office, reducing operational costs and environmental impact.
- Initiated program for recycling and waste reduction, contributing to corporate sustainability goals.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Streamlined invoice processing, reducing average payment turnaround time.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Devised and implemented processes and procedures to streamline operations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Observed packing operations to verify conformance to specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Coordinated scheduling and logistics for over 100 community service projects, ensuring timely execution and participant satisfaction.
- Developed and implemented efficient filing systems, significantly improving document retrieval processes and overall office organization.
- Mentored and trained new administrative staff on office protocols and software, enhancing team productivity and performance.
- Streamlined communication channels between departments, fostering collaboration and improving project outcomes across various initiatives.
- Managed inventory and procurement of office supplies, maintaining optimal stock levels to support operational efficiency.
- Assisted in planning and executing training sessions for volunteers, contributing to a well-informed and engaged workforce.
- Conducted regular audits of administrative processes, identifying areas for improvement and enhancing compliance with organizational standards.
- Supported event planning and coordination for community outreach programs, fostering positive relationships with local stakeholders and participants.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Bachelor of Arts B.A - LINGUISTICS AND NIGERIAN LANGUAGES
UNIVERSITY OF ILORIN
KWARA STATE, ILORIN10.2019
West African Examinations Council (WAEC) -
Our Lady of Fatima Girls' Secondary School
Kachia L.G.A, Sabon Tasha, Kaduna State06.2012
Junior Secondary School Certificate Examination (JSSCE) -
Our Lady of Fatima, Girls' Secondary School
Kachia L.G.A, Sabon Tasha, Kaduna State06.2009
High School Diploma -
T & T Nursery & Primary School
Kaduna State06.2006
Certificate of Primary Education (FSLC) -
Brains Trust International Nursery and Primary School
Kaduna State04.2006
Skills
Effective relationship management at all levels
References
- Abel Gbenga, Fakuade, Prof., 08035381005, University of Ilorin, Ilorin, Kwara State, Department of Linguistics and Nigerian Languages
- Hauwa. E., Yusuf, Prof., 08034466588, Kaduna State University, Kaduna State, Department of Sociology
AWARD HONORS
Most Endowed (University of Ilorin), Best Student, English Language (Our Lady of Fatima Girls’ Secondary School), Most Neatest (T&T Nursery and Primary School)
EXTRACURRICULAR ACTIVITIES
Surfing the internet, volunteer work and community service, the arts, reading, traveling, research, cooking and listening to music.
Affiliations
- Project Management Professional (PMP)
- Human Resources Management (HRM)
- Health Safety Environment (HSE)
- Customer Service Relations (CSR)
- Career Path (CP)
RESEARCH
- Research work on Igbomina dialect (Case Study: Kwara State)
- 400 word list on Efik dialect (Case Study Cross-River State)
COURSES/WORKSHOPS ATTENDED
- University of Ilorin- Research and training on crop production of fruits (Lemon Citrus) Venue: University of Ilorin Date: June-August, 2017
- Women Multipurpose Centre- Diploma Course: “Computer Training” Venue: Bank Road, City Centre, Kaduna Date: July-November 2013
Accomplishments
- Achieved Result by introducing Software for Type tasks.
- Achieved Result through effectively helping with Task.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
Achieved Result by completing Task with accuracy and efficiency.
Collaborated with team of Number in the development of Project name.
Software
Certification
Acquisition and entrepreneurship development skills
Interests
Mindfulness and well-being activities
Sustainability-focused interests
Tech-based hobbies
Creative pursuits
Community involvement
Reading, cooking and surfing the net
READING
Avid reader of non-fiction books on leadership and innovation, helping to understand diverse perspectives and improve communication.
COOKING
planning , project management, attention to detail, ability to follow instructions/recipes Enthusiastic home cook, experimenting with diverse cuisines, which has honed my attention to detail, planning, and ability to follow complex processes.
SURFING THE NET
Active in online forums and communities related and as regarding to my company, demonstrating strong research skills and an ability to stay updated on current trends.
Timeline
Acquisition and entrepreneurship development skills
10-2020
Retail Sales Cashier
Faxx Supermarket and Groceries Stores
01.2020 - 01.2021
Administrative Job
National Youth Service Corps (NYSC)
01.2019 - 01.2020
FSE/FSA (Financial Sales Advisor)
Prudential Zenith Life Insurance
2022 - Current
Bachelor of Arts B.A - LINGUISTICS AND NIGERIAN LANGUAGES
UNIVERSITY OF ILORIN
West African Examinations Council (WAEC) -
Our Lady of Fatima Girls' Secondary School
Junior Secondary School Certificate Examination (JSSCE) -
Our Lady of Fatima, Girls' Secondary School
High School Diploma -
T & T Nursery & Primary School
Certificate of Primary Education (FSLC) -
Brains Trust International Nursery and Primary School