Zorbari Stephen Nkpaah

Company Overview: A global digital health technology company that partners with governments to digitize public healthcare facilities. As the Director of Public Affairs, Nigeria, I

• Led public affairs initiatives to drive digital transformation in Nigeria's health sector.
• Established and managed strategic relationships with government agencies, policymakers, and healthcare organizations.
• Engaged with thought leaders to influence policies supporting innovation in healthcare delivery.
• Fostered collaborative partnerships with donors and regulatory bodies for mutual benefit.
• Developed public relations strategies to boost community engagement initiatives.
• Aligned public affairs activities with organizational objectives through stakeholder collaboration.
• Created an enabling environment for technology-driven healthcare solutions to enhance accessibility.
• Promoted organizational goals through effective implementation of public affairs strategies.

Spearheaded initiatives transforming healthcare delivery through digital technology across Nigeria.

• Developed and implemented standard operating procedures for staff training programs.
• Collaborated with cross-functional teams to improve patient care processes and outcomes.
• Coordinated compliance efforts with healthcare regulations and industry standards.
• Oversaw business operations, integrating digital health solutions in public hospitals and clinics.
• Streamlined patient care processes, ensuring efficient service delivery in healthcare facilities.
• Ensured system integration with national health databases to enhance operational effectiveness.
• Focused on value delivery and customer satisfaction by adhering to local and global best practices.

• Led successful rollout of Elephant's services and operations in Nigeria.
• Collaborated with local and global teams to enhance service delivery and customer satisfaction.
• Oversaw daily operations to maintain efficient workflow in healthcare services.
• Trained new employees on compliance standards and operational procedures.
• Facilitated interdepartmental communication to improve operational efficiency.
• Analyzed operational data to identify trends and propose strategic improvements.
• Created training materials to support staff development and ensure operational excellence.
• Collaborated with management team on long-term strategic planning initiatives for the organization.

• As Head of Operations, I played a pivotal role in driving business strategy, operational excellence, and product development. Reporting directly to the MD/CEO, I provided strategic leadership across the organization, ensuring that business goals translated into actionable results.
• I led the development and implementation of business strategies, overseeing product and solution conceptualization, planning, and execution. By working closely with cross-functional teams-including business development and technology-I ensured seamless project implementation and alignment with market needs. Serving as both Scrum Master and Product Owner, I facilitated agile processes, streamlined workflows, and optimized product delivery.
• Beyond operations, I focused on stakeholder management, policy development, and continuous process improvement. I also mentored and trained team members, fostering a culture of innovation, collaboration, and excellence. My role was about more than managing operations-it was about driving growth, efficiency, and long-term success.

• As Head of Business Development, I was responsible for driving growth, innovation, and market expansion. Working directly to the MD/CEO, I led the research and development of new products, businesses, and markets while crafting and executing strategic business plans.
• I managed client relationships across both public and private sectors, ensuring excellent customer experience and satisfaction. My role encompassed business analysis, opportunity identification, proposal development (technical and financial), product demonstrations, contract negotiations, and product documentation. Additionally, I provided training, technical support, and maintenance to enhance service delivery.
• Beyond business acquisition, I oversaw all business accounts and managed projects, ensuring seamless execution and alignment with organizational goals. I also mentored and trained team members, fostering a high-performance culture that prioritized innovation, collaboration, and results. My focus was not just on winning business but on building sustainable relationships and delivering impactful solutions.

• As a Business Development Executive, I played a key role in driving business growth and supporting strategic initiatives. Reporting directly to the Head of Operations, I was responsible for identifying and engaging potential clients, managing business accounts across public and private sectors, and maintaining a comprehensive client database to support long-term relationships.
• I led the development of business proposals, conducted market and product research, and performed requirement analysis to ensure alignment between client needs and product offerings. Additionally, I created system requirement specification (SRS) documents, user stories, and business use cases using UML and BPMN to support solution development.
• In addition to business acquisition, I facilitated meetings between senior management and prospective clients, assisted in project delivery and management, and maintained a deep understanding of all products and service offerings. My role was a blend of strategy, research, and execution-ensuring that business opportunities translated into impactful solutions.

• As a Technical Advisor, I served as a strategic partner to the CEO, providing expert guidance on emerging technologies, innovation, and business strategy.
• My role involved analyzing industry trends, evaluating new opportunities, and ensuring the company's technological vision aligned with its growth objectives.
• I prepared executive reports, developed technical and business presentations, and participated in high-level decision-making processes. Additionally, I fostered strong relationships with key stakeholders, helping to build trust and collaboration across the organization and its network. This position allowed me to bridge the gap between technology and leadership, driving impactful decisions and positioning the company for long-term success.

• In this role, I had the privilege of driving innovation and collaboration at the intersection of technology and governance. As the Private Sector Lead, I worked hand-in-hand with the Nigeria Information Technology Development Agency (NITDA) and other stakeholders to conceptualize and implement technology-driven solutions that advanced the OGP action plans.
• My responsibilities included: Collaborating with NITDA to align efforts and ensure seamless integration of technology into OGP initiatives. Conceptualizing innovative solutions that leveraged technology to address governance challenges and enhance transparency. Identifying and researching emerging technologies to assess their feasibility and potential impact on OGP's goals. Facilitating working group meetings to foster collaboration, share insights, and drive consensus on key initiatives. Developing and delivering technical presentations for working group meetings, workshops, and OGP stakeholder forums, ensuring complex ideas were communicated clearly and effectively.

• PROJECTS IMPLEMENTED: Development and Deployment of Project Data Management System, Development and Deployment of Radio Frequency Identification (RFID) Based File Tracking System, Deployment of Enterprise Intranet Solution (Bitrix24 on-premise and cloud deployment), Development and Deployment of Human Resource Management System (HRMS), Development and Deployment of Time & Attendance Management System, Development and Deployment of Asset Management System.
• RESPONSIBILITIES: Leading project planning sessions, Coordinating the project implementation team, Monitoring and evaluating progress, Ensuring projects are delivered within deadline, scope, and budget, Managing relationships with clients and stakeholders, Designing and signing off on contracts, Overseeing all incoming and outgoing project documentation, Participating in the tender process such as developing the project implementation approach and methodology, identifying the required team members (team composition), defining the timeline, and developing a work plan, Designing risks mitigation plan, Conducting project review and creating detailed reports for executive and stakeholders, Conducting technical presentations to project stakeholders, Optimising and improving processes and the overall approach where necessary, Identifying potential growth opportunities and initiating new projects, Conducting training for end-users.

• Project Management: Provide project leadership, project planning, assist clients in defining project scope and objectives, manage project schedules, team leadership, resource management, and preparation of work breakdown structure, assist clients in project budgeting and cost estimation, assist and report to senior management, preparation of change request for approval, create and maintain comprehensive project documentation.
• IT Consulting: Help Plan and define protocols for use in IT departments, provide end-user and technical support, provide technical training materials on various technologies, help in decision making on the choice of the most suitable IT platform for businesses and organizations.

• ICT consulting services, interpretation of technical concepts to non-technical clients.
• Organizational, business IT solutions analysis.
• IT project management.
• IT solutions deployment.
• Corporate and individual IT training.

• Identifying the various ICT skills in demand in the labor market and society.
• Training of Corps Members in their chosen ICT skills set, on camp and during the service year.
• Engagement of Corps Members in small live projects such as web development, setting up a small LAN, Network troubleshooting, Introduction to the desktop environment and basic computer security, Microsoft Office (Word, Excel, PowerPoint Presentation, Publisher, Visio, and Project).
• Engagement of Corps members in teamwork on projects, group discussion, brainstorming and problem solving, etc.