ZITA AYO-VAUGHAN
Lagos,Nigeria
Summary
Result-driven Sales Manager with more than 6years of experience developing relationships and partnerships, servicing accounts and boosting profits across the Renewable Energy,Information Technology and Oil and gas industry . Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories. A highly motivated sales professional with core competence in Business Development, Sales Management, Sales operation planning and Key account Management. An Accomplished Executive with innovative leadership style and expertise in brand positioning strategies. Outstanding sales and marketing talents with ability to manage product-related budgets. Great influencing and communication strengths.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work history
Business Development Manager
JILTech Global Concept
Lagos, Nigeria
2024.01 - Current
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
- Identified and developed business opportunities for their onshore Rig like router for oil and gas wells
- Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating enterprises.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Researched and identified opportunities for account growth, account penetration and market expansion. Consistently exceeded quotas through penetration of new accounts.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
Business development executive
Bmg sub contractor Cornerstone oil & gas Ltd
Aberdeen, scotland
2020.07 - 2023.12
- Developed customer acquisition strategies while owning client relationship management and targeting plans.
Coordinated business development responses across RFP prequalification, tenders, and presentations.
Owned weekly, monthly, and quarterly cross-functional meeting cadence for goal tracking and reporting - Implemented new customer acquisition strategies, managed and nurtured existing client relationships and developed tactical execution plans for targeting new clients.
- Led the business development team in responding to RFP'S, PreQualification Tenders and formal presentations to prospective clients.
- Organized and led weekly, monthly, quarterly across functional meetings where goals are clearly stated and understood, results are tracked and reported back to the management.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business .
- Developed highly profitable accounts based on multiple sales penetration techniques in order to prepare quarterly and annual sales forecasts.
- Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into sales team strategy.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and payment terms.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing. Introduced new processes to improve account and market tracking, increasing company revenue.
- Contributed to annual revenue by selling products and services and also developing new accounts.
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
- Hosted focus groups to inform and enhance marketing strategies.
IT Generalist (Part time )
Royal Manchester Children's Hospital (NHS Professionals)
2022.05 - 2023.02
- Diagnosed and resolved over 300 technical issues for end-users, minimizing downtime and ensuring smooth operations across multiple departments
- Provided remote and on-site support for Windows 10/11 workstations and Microsoft 365, maintaining high user satisfaction scores (95%+)
- Set up, upgraded, and maintained hardware and software systems, including patch management and security updates to meet compliance standards
- Created and updated technical documentation and user guides, reducing repeat help desk tickets by 30%
- Delivered user training sessions and one-on-one support, helping staff troubleshoot common issues independently
- Tracked IT assets from procurement to disposal, ensuring accurate inventory and cost-effective resource management
- Managed help desk tickets with minimal supervision, prioritizing urgent requests and escalating complex issues as needed
- Participated in ad hoc IT projects, including system upgrades and security audits, supporting organizational goals
- Selected Project Highlights:
- Led a workstation upgrade project for 100+ users, reducing average login times by 40% and improving system reliability
- Developed a troubleshooting guide that decreased ticket resolution time by 25%
- Coordinated a security audit that identified and remediated 15 critical vulnerabilities, enhancing compliance
- Implemented a backup and restore process for key systems, ensuring data integrity and quick recovery
IT Generalist
Cyber Threat Analyst Card Management
2019.11 - 2020.08
- Resolved client technical issues by providing prompt support and maintaining a positive attitude
- Handled escalated customer inquiries and complaints, ensuring high satisfaction and timely resolution
- Conducted market intelligence research on network security trends and future growth opportunities
- Mentored and trained new employees on IT support processes and company systems
- Maintained professionalism and composure in high-pressure situations, diffusing tense interactions
- Selected Project Highlights:
- Delivered training to 10+ new hires, improving onboarding efficiency and knowledge retention
IT Generalist
3M&R Technology Ltd
2017.10 - 2019.11
- Diagnosed and resolved hardware and software issues for 200+ end-users, reducing downtime by 30%
- Managed and prioritized incoming technical support requests, maintaining clear communication with users
- Conducted user training sessions and created instructional materials to improve technical skills
- Oversaw procurement, setup, and deployment of IT equipment and software, ensuring compliance with security protocols
- Maintained detailed records of support interactions and generated reports to identify trends and improve services
- Selected Project Highlights:
- Led deployment of new IT equipment for 50+ staff, ensuring seamless integration and minimal disruption
- Developed instructional materials that reduced recurring support requests by 25%
- Implemented a ticket tracking system that improved response times and accountability
IT Generalist
Mobile Telecommunications Nigeria, MTN Youth Corps
Port Harcourt
2016.07 - 2017.07
- Analyzed support data to identify opportunities for improving service levels and response times
- Developed departmental goals and standards to align with organizational mission and IT best practices
- Reported client and employee feedback to senior management, supporting continuous improvement
- Provided ongoing training to staff, maintaining productivity and technical effectiveness
- Selected Project Highlights:
- Improved support response time by 20% through process analysis and workflow adjustments
- Developed training materials that increased staff technical proficiency
- Contributed to departmental strategy that enhanced overall IT service quality
Customer service Representative (contract)
contractor Shell Petroleum Limited
Libreville, Gabon
2013.07 - 2015.09
- Facilitated onboarding sessions for new employees, providing essential IT and company policy information
- Assisted expatriates with accommodation and technology setup, ensuring smooth transitions
- Managed and verified new hire paperwork, maintaining organized records for compliance
- Acted as primary contact for new employees, addressing questions and resolving onboarding issues
- Outlined key project achievements
- Streamlined onboarding process for 30+ new hires, reducing transition time by 40%
- Developed onboarding documentation that improved new employee satisfaction
- Supported IT setup for expatriate staff, ensuring quick access to company systems
Education
Masters in Science (MSc) - CyberSecurity
Robert Gordon University
Aberdeen, United Kingdom 2020.06 - 2022.05
Post Graduate Diploma (PGD) - Management
International College Robert Gordon University
Aberdeen, United Kingdom 2020.01 - 2020.12
Higher National Diploma (HND) - Computer Science
Federal Polytechnic
Nekede, Nigeria 2011.08 - 2013.10
National Diploma - Computer Science
Federal Polytechnic
Nekede, Nigeria 2007.08 - 2010.09
Skills
- Strategic prospecting
- Adaptability to market changes
- Resilient to pressure
- Knowledge of erp systems
- Key account handling
- Leadership aptitude
- Microsoft office mastery
- Business automation tools proficiency
- Technical sales understanding
- Client engagement
- Strategic decision-making
- Prospecting
- B2B client management
- Economic forecasting
- Marketing expertise
- Salesforce
- Digital marketing
- Product knowledge
- Customer relationship management software
- Time efficiency
- Initiative taking
- Product demonstration
- Revenue development
- Brand development
- Visual communication
- Presentation design
Relationship building and rapport
- Lead generation
Timeline
Business Development Manager
JILTech Global Concept
2024.01 - Current
IT Generalist (Part time )
Royal Manchester Children's Hospital (NHS Professionals)
2022.05 - 2023.02
Business development executive
Bmg sub contractor Cornerstone oil & gas Ltd
2020.07 - 2023.12
Masters in Science (MSc) - CyberSecurity
Robert Gordon University
2020.06 - 2022.05
Post Graduate Diploma (PGD) - Management
International College Robert Gordon University
2020.01 - 2020.12
IT Generalist
Cyber Threat Analyst Card Management
2019.11 - 2020.08
IT Generalist
3M&R Technology Ltd
2017.10 - 2019.11
IT Generalist
Mobile Telecommunications Nigeria, MTN Youth Corps
2016.07 - 2017.07
Customer service Representative (contract)
contractor Shell Petroleum Limited
2013.07 - 2015.09
Higher National Diploma (HND) - Computer Science
Federal Polytechnic
2011.08 - 2013.10
National Diploma - Computer Science
Federal Polytechnic
2007.08 - 2010.09