Research Making
Zinatu Avosuahi Yusuf
Customer Service Representative
Kano, Kano State
Summary
Customer Service Representative experienced in problem-solving, active listening, and effective communication. Enhanced customer satisfaction and resolved inquiries efficiently through critical thinking and CRM system utilization. Focused on delivering superior service outcomes by leveraging strengths in communication and customer assistance.
Overview
1
1
Language
1
1
Certification
1
1
year of professional experience
Work History
Customer Service Representative
Suizview Institute
04.2021 - 03.2022
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and recommendations to enhance customer satisfaction.
- Handled returns and exchanges following company policies to ensure compliance.
- Documented customer interactions in CRM system for accurate record-keeping.
Education
Bachelor of Science - Computer And Information Sciences
Bayero University
Kano, Kano State, Nigeria 04.2001 -
Skills
Zendesk
Zoho CRM
Fresh Desk
Order processing
Customer service
Active listening
Conflict resolution
Critical thinking
Telephone Etiquette
Certification
[Customer Care Skills and Telephone Etiquette], [Alison CPD Certified]
Interests
Writing
Timeline
Customer Service Representative
Suizview Institute
04.2021 - 03.2022
Bachelor of Science - Computer And Information Sciences
Bayero University
04.2001 -