Summary
Overview
Work History
Education
Skills
Accomplishments
Strength
Additional Information
Timeline
Generic
Zilfa'u Garba

Zilfa'u Garba

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Lakowe Phase 2, Ibeju Lekki L.G.A, Lagos.,Lagos

Summary

Experienced Corporate and Business Personnel with 5+ years of experience. Skilled in identifying and implementing cost-saving initiatives, managing cross-functional projects, and building lasting client partnerships. Proficient in data analysis, process improvement, and strategic planning to drive organizational success.

Overview

6
6
years of professional experience

Work History

Archivist/Record Officer (NYSC) Intern

NIGERIA PORTS AUTHORITY
06.2024 - 06.2025
  • Recorded and updated organizational files, ensuring accuracy and consistency.
  • Managed the safe-keeping and proper organization of sensitive documents, enhancing document retrieval efficiency.

Consultant/Client Support Agent

TRIBUTE LIFESTYLE.
04.2022 - 01.2024
  • Provided expert guidance to clients on product use, account setup, and platform navigation, ensuring a smooth customer experience.
  • Handled client inquiries, resolved complaints, and maintained client satisfaction through timely and professional communication.
  • Collaborated with internal teams to escalate and solve complex customer issues efficiently.
  • Managed and updated customer records using CRM tools, ensuring accurate documentation of interactions.
  • Conducted client onboarding and training sessions, improving customer engagement and retention.
  • Generated reports on customer feedback and support trends to help improve service delivery.

Business Development Representative

JUSTDAT MART
01.2019 - 04.2022
  • Managed daily accounting records and prepared comprehensive reports for management.
  • Conducted market analysis and price surveys to improve product competitiveness and sales performance.
  • Streamlined inventory management by accurately inputting new goods into the system.
  • Spearheaded marketing initiatives to enhance customer engagement and increase sales.

Education

B.Sc (Ed) - Business Education

Ahmadu Bello University
Zaria, Kaduna State
09.2023

Skills

Team Player/leadership

Accomplishments

  • Google Certificate 2024
  • English Language Proficiency Certificate 2025

Strength

  • Skilled with Software/Tools relevant to the job (e.g Microsoft Office Suite, Common Operating Systems, Canva and CRM Sytems)
  • Excellent relationship management and interpersonal skills.
  • Skilled in handling confidential information with discretion.
  • Fast learner with a creative approach to problem-solving and achieving organizational goals.
  • Worked effectively in both team-based and independent settings.

Additional Information

INTEREST

- Startup incubators or hackathons mean

- IT/Software engineering

- Developing and implementing innovative business ideas.

- Traveling and exploring new cultures


LANGUAGE/DIALECT

English and Hausa

Timeline

Archivist/Record Officer (NYSC) Intern

NIGERIA PORTS AUTHORITY
06.2024 - 06.2025

Consultant/Client Support Agent

TRIBUTE LIFESTYLE.
04.2022 - 01.2024

Business Development Representative

JUSTDAT MART
01.2019 - 04.2022

B.Sc (Ed) - Business Education

Ahmadu Bello University

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