ZAINAB OLUWALEYE

• Deputy group head of the digital lending group managing a team of 9 product managers.
• Defining roadmaps and managing Sterling banks Ultra credit and premium card products through lifecycles to deliver favorable results.
• Increasing satisfaction by offering customers and partners product support with technical and service issues.
• Meeting budget targets through expense monitoring and cost control
• Coordinating successful product rollouts by partnering effectively with marketing, sales, and support teams
• Working closely with sales, marketing, and support on defining the product vision to ensure goals are met.
• Product releases:

Sterling Ultra Bronze and Ultra Ruby credit card

Sterling premium card

• Led a team of 5 product managers to develop and implement all aspects of the cards product portfolio which includes the Debit, Credit and Prepaid card solutions.
• Managed and coordinated all aspects of customer acquisition, customer retention, and card usage in collaboration with branch network
• Formulated strategies for card uptake and coordinate branches in the implementation of formulated strategies. This includes reviewing and updating the credit card policy paper and upgrading the RAC thereby increasing the credit card portfolio by 35%.
• Increased debit card issuance MOM by 110%.
• Increased debit card income by over N45 Million monthly by reducing expenses.
• Product releases:

Fidelity bank virtual debit card

Fidelity bank prepaid card solution

Fidelity bank signature card

• Managed in-life product performance, features, and benefits
• Diversified product lines based on customer feedback and competitor research
• Monitored and managed customer queries and complaints regarding product offering
• Continually reviewed existing product range, offerings, processes, and sales channels to develop suggestions for improvements
• Notable achievements
• Increased the USD credit card portfolio by 30% within a 3-month period by opening the RAC to include customers with USD and Naira investments.

• Drove all aspects of customer acquisition, customer retention, and card usage in collaboration with the branch network
• Formulated strategies for card uptake and coordinate branches in the implementation of formulated strategies
• Tracked and managed credit card income, expense, and delinquency
• Developed marketing communication materials and coordinated successful product rollouts
• Planned, developed, communicated, delegated, and actively participated in the implementation of actions necessary to correct internal and external product issues
• Worked with internal partners to proactively explore existing and potential risks and sources of risk.

• Collected, evaluated, analyzed, and reported data to increase credit card sales and activity
• Identified business trends from a variety of data sources to enable faster and better decision making
• Reviewed sales performance against sales goals and identified improvement areas for increased sales
• Assisted in new product/market development, competitor analysis, and evaluation of campaign activities and events
• Prepared and delivered visualizations and presentations that translate analytic insights into tangible and actionable solutions.

• Processed a high volume of orders, obtained product information, and closed sales
• Responded to customer inquiries by email and phone, resolved issues, and provided after-sales support
• Developed client proposals and implemented agreed PR activities
• Researched, wrote, and distributed press releases
• Organized and managed events, coordinated photography and advertisements
• Maintained good working relationships with the media and clients.

• Responsible for client acquisition, customer satisfaction, and client retention
• Liaised with research team and clients to source relevant products, services, and suppliers
• Recommended strategies and communicate client requirements to the project team
• Supported implementation of deployed solutions to clients
• Organized events to showcase Microsoft solutions to prospective clients
• Demonstrated and presented Microsoft Education Solutions to clients
• Acted as liaison officer between OEM partners and Quanteq
• Tracked all practice and project deliverables
• Prepared and stored project/practice documentation
• Coordinated logistics for project team members.