Zerubbabel Musa
Community Lead/Manager
Gombe
Summary
Dynamic Angel Ambassador at Cassava Network with a proven track record in customer engagement and brand awareness. Successfully developed a social media strategy that significantly increased followers, while fostering collaboration with stakeholders. Adept at team management and enhancing customer satisfaction through effective communication and product knowledge.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Community Manager
VOY
06.2025 - Current
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Angel Ambassador
Cassava Network
06.2023 - 11.2024
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Developed and implemented comprehensive social media outreach strategy, resulting in increased followers.
- Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
Education
Bachelor of Science - Computer Science
Abubaka Tafawa Balewa University
Bauchi 04.2001 -
Skills
Customer education
Customer engagement
Product knowledge
Brand awareness
Team management
Social media management
Timeline
Community Manager
VOY
06.2025 - Current
Angel Ambassador
Cassava Network
06.2023 - 11.2024
Bachelor of Science - Computer Science
Abubaka Tafawa Balewa University
04.2001 -