ZAINAB TEMITOPE IBRAHIM
Ikeja,Lagos
Summary
Accomplished professional with expertise in financial accounting, product control, and financial reporting. Proficient in utilising the MS Office Suite and SQL for comprehensive data analysis and financial analysis. Adept at delivering precise financial insights to support strategic decision-making. Career goal includes leveraging analytical skills to drive efficiency and accuracy in financial operations.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Finance Performance Management
Union bank of Nigeria
Marina, Nigeria
06.2025 - Current
- Prepared consolidated management accounts and trial balances for comprehensive financial oversight.
- Delivered monthly performance reports for multiple business segments to support decision-making.
- Conducted budget preparation, variance analysis, and financial forecasting to optimise resources.
- Computed and validated commissions recovered from loan recovery initiatives.
- Achieved timely completion of all tasks under tight deadlines.
- Exhibited professionalism and collaboration through respect and willingness to assist others.
Financial Control Officer
Union Bank of Nigeria
Lagos
06.2023 - 06.2025
- Actively involved in the monthly and yearly preparation of financial reports in line with IFRS and other statutory guidelines.
- Facilitates the preparation of financial reports and advice necessary adjustments.
- Prepares bank wide deposit, loan, interest payable and interest receivable report for GLs warehousing entries.
- Identifying and assessing risks associated with GL processes and transactions, proposing and implementing controls to mitigate risks and ensure financial report integrity.
- Performs creation and modification of General Ledgers, Product creation and Product maintenances.
- Providing required support documents and explanation to auditors during audit period for the bank.
- Enhancing analytics around Balance sheet and Profit or Loss variances to support decision-making.
- Carrying out other ad-hoc request from CFO, Head Financial Control, Revenue assurance and internal control team.
Contact Centre Agent
Philips Outsourcing Limited
Lagos
01.2021 - 05.2023
- Respond to social media queries, chats, web reviews, or telephone calls as assigned and providing timely customer service and support.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 80 customers each day.
- Ensuring all queries and complaints from existing and potential customers is effectively and promptly resolved within the turnaround time.
- Successfully treat escalated customer complaints and worked towards resolutions and reporting any interruption in service to supervisors and senior management.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Received commendation from the head of Customer service experience for outstanding quality of interactions, resolutions and escalations.
- Received commendation from Head Retail Segments and Experience and the Chief executive officer (CEO) as the most outstanding agent during an audit in 2021.
Inventory Manager
TNT
Lagos
06.2020 - 12.2020
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of drinks.
- Coordinated the day-to-day operations of the store place, mark stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Recorded or documented changes in inventory, mark-ups or markdowns of merchandise according to established procedures.
- Contact vendors to obtain information regarding shipping status of orders or special orders placed by department.
- Ensure that new clients will grow into loyal customers by continuous follow up, interaction and support at service centers.
- Tracked production and quality control systems to proactively identify deficiencies and led improvement initiatives to advance operational efficiencies and increase revenue.
- Reduced waste by 95% with staff supervision and using first-in first-out method and conducted inventory audits with 95% accuracy following company procedures.
Account Officer
Ralinyee Resources and Services Limited
Lagos
02.2020 - 06.2020
- Prepared financial statement and petty cashbook, documented financial transactions, monthly reconciliation of accounts, monitored payments and cash flows.
- Prepared invoices, payment vouchers and review of employee’s monthly payroll and also addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Responsible for payable to vendors, initiated and processed payment requests.
- Effectively monitoring general ledger accounts and reconciling them to the sub ledger.
- Responsible for raising, sending and posting customer’s bills and reporting of receivables from customers.
- Maintained strict confidentiality with sensitive information, financial documents and records.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
Education
Bachelor of Science (B.Sc.) - Accounting
Kwara State University
Malete /2015 - /2018
Associate Chartered Accountant (ACA) - Accounting
Institute of Chartered Accountants of Nigeria (ICAN)
Lagos, Nigeria 11.2020 - 11.2023
WASSCE -
De Modern Pace College
Lagos 09.2005 - 06.2011
Skills
- Financial Accounting
- Product Control
- Financial Reporting
- Ms Office Suite
- Financial Analysis
- SQL
- Data Analysis
Certification
- Instutute of Chartered Accountant of Nigeria (ICAN)
- The Chartered Institute of Bankers of Nigeria (CIBN)
- 2022 Annual Ethics & Compliance Certification
REFERENCES
Available on request.
Languages
English
Proficient (C2)
Affiliations
- Reading
- Travelling
- Cooking
Timeline
Finance Performance Management
Union bank of Nigeria
06.2025 - Current
Financial Control Officer
Union Bank of Nigeria
06.2023 - 06.2025
Contact Centre Agent
Philips Outsourcing Limited
01.2021 - 05.2023
Associate Chartered Accountant (ACA) - Accounting
Institute of Chartered Accountants of Nigeria (ICAN)
11.2020 - 11.2023
Inventory Manager
TNT
06.2020 - 12.2020
Account Officer
Ralinyee Resources and Services Limited
02.2020 - 06.2020
WASSCE -
De Modern Pace College
09.2005 - 06.2011
Bachelor of Science (B.Sc.) - Accounting
Kwara State University
/2015 - /2018