ZAINAB KAKA BELLO ABDULMALIK

• Manage monthly pensions out of N800m to over 23,000 retirees and pensioners
• Self-motivated, with strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in team environment.
• Overseeing general day to day operation of diverse workgroup in department.
• Ensuring timely and accurate submission of benefits requests to National Pension Commission
• Ensuring smooth transfer of RSA PINs, their respective RSA values and debit positions.
• Ensure timely payment of monthly pensions and all other regulatory approved benefits.
• Accurate preparation and timely rendition of monthly and quarterly Board and regulatory reports.
• Reconciliation of all uncredited approved benefits by regulator
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Resolved problems, improved operations and provided exceptional service.

• Implemented effective time-management strategies to ensure deadlines were consistently met without compromising on quality of work.
• Implemented a payment timeline for benefits processing of 15 days which improved customer satisfaction by 10%
• Enhanced team collaboration by implementing efficient communication strategies and organizing regular meetings.
• Collaborated with other departments in cross-functional projects, fostering cooperative work environment.
• Assisted in hiring process for new staff members, contributing to selection of qualified candidates.
• Supported change management initiatives, helping to ensure smooth implementation of new policies and procedures within department.
• Coordinating Service Centre Heads in line with set objectives.
• Weekly and monthly rendition of performance reports.
• Ensure all customer-related queries and challenges are identified and resolved within stipulated timelines

• Timely rendition of all regulatory reports, statutory remittances due from the Company to the Commission.
• Ensure full implementation of audit plan and management of regulatory risk for the Company
• Ensure company operations are in line with approved regulations and guidelines.
• Strictly ensure no regulatory sanctions are incurred by the company.
• Timely response to all enrollment challenges by end users and retirees.

• Responsible for creating effective compliance program after interpreting regulatory requirements as per business context
• Facilitates communication with cross-functional leaders to ensure collaboration for compliance tasks. Next, the officer directly communicates with senior leadership for budget approvals or any big decisions.
• Leading arrangement for workforce training and awareness on updated regulatory guidelines from National Pension Commission.
• Fostering healthy culture of compliance by resolving any issues that can impact regulatory adherence.

• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Ensuring timely and accurate submission of benefits requests to the National Pension Commission (PenCom).
• Ensuring a smooth transfer of RSA PINs, their respective RSA values and debit positions.
• Ensure timely payment of monthly pensions and all other PenCom approved benefits.
• Accurate preparation and timely rendition of monthly and quarterly Board and PenCom reports.
• Reconciliation of all uncredited approved benefits by PenCom

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Coordinating benefits computation for retirees at various branches for onward submission at the Head Office.
• Ensuring the accuracy of deceased documentation received from Next of Kin for onward submission to the Commission.
• Coordinating the timely payment of approvals received from the Commission within the specified time frame.
• Coordinating the collection of accurate and complete documentation for all other payment types from customers for onward submission to the Commission for approval.
• Bi-monthly rendition report of tax deductions made on Voluntary Contributions to the Commission as well as remitting tax to the appropriate Boards of Internal Revenue.
• Championing the cause of due diligence in all dealings with clients and retirees.
• Ensuring and mandating compliance with rules and guidelines of the National Pension Commission as it relates to the documentation and payment of benefits.
• Adopting all regulatory guidelines and new guidelines as they are released by the Commission.
• Preparing reports for the Company’s management as well as the Commission as may be required.
• Ensuring the coordination and maintain weekly budgets in conjunction with the Finance and Investment departments to ensure adequate provision of funds to cater for payments to be made.
• Monthly reconciliation of the Benefit Account Balance provided by our Pension Fund Custodian

• Overseeing general day-to-day Operation of Branch.
• Monitor Monthly Approved Expense Line.
• Review and Submission of Monthly General Ledger Proof.
• Manage team of over ten staff. Coaching, mentoring, performance management in line with company’s strategic objectives.
• Ensure ease of service for customers through availability and optimal functionality of Automated Teller Machines (ATMs).
• Complaint Management: Resolve complex customer queries and staff escalations

• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Maintained accurate records of customer transactions in line with bank procedures.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Fleet Management: Coordinating and Maintaining Pool Cars for Athletes and Officials.
• Maintain detailed records of vehicle servicing and inspection
• Scheduling regular vehicle maintenance to ensure operational efficiency.
• Develop efficient driver schedule management to cater for movement of athletes from residential areas to and from sporting venues.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
• Analyzed problems and worked with teams to develop solutions.
• Contributed to positive team environment by collaborating with fellow interns on group projects and presentations.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Interacted with customers by phone, email, or in-person to provide information.
• Processed clients' cash withdrawal transactions seamlessly with minimal errors.