ZAINAB MUHAMMAD
Lagos,Nigeria
Summary
Experienced professional with a strong background in customer service and education. Skilled in resolving inquiries, promoting products, and enhancing customer satisfaction. Known for collaborating effectively with colleagues, parents, and customers, while utilizing innovative methods to improve outcomes and service delivery. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Self initiated
Professional Branding Project
2020.07 - Current
- After resigning from my previous role, I dedicated time to developing my personal brand and improving my communication and outreach skills.
- During this period, I actively engaged with customers using tools such as CRM platforms and also enrolling to online courses to improve my knowledge of applications to conduct outreach and follow up calls.
- This experience deepened my understanding of cold calling technique, customer relationship management, and brand presentation all of which have become valuable assets for my next professional role.
Customer Care Representative
MTN
2017.01 - 2020.06
- Delivered exceptional customer service by efficiently resolving inquiries, complaints, and technical issues, consistently meeting and exceeding service targets.
- Educated customers on product features and promotional offers available.
- Provided in depth knowledge of MTN products, services, and promotions, enhancing customer satisfaction and product adoption.
- Collaborated with cross functional teams to resolve complex customer issues and ensure timely follow ups, contributing to improve customer retention.
Education
Virtual Assistance Profession [VAP] -
DEXA Digital Exchange Academy
2025-06
Project Management -
DEXA Digital Exchange Academy
2025-04
BSc. - Biological Sciences
Ahmadu Bello University
Zaria2015-01
Skills
- Critical thinking skills
- Microsoft office
- Data entry
- Strong interpersonal skills
- Proactive and self-motivated
- Time Management skills
- Exceptional organizational skill
- Google workspace
- Customer Service
- Excellent communication skill
- Helpdesk Software
- Technology Proficiency
Accomplishments
- Top performer for MTN (ISON BPO) product, 10\2019
Technical Proficiency
- CRM & Ticketing tools: Zendex,Cisco,Intercom
- Email & Communication: Gmail,Zoom
- Office & Productivity:Microsoft Office{Word,Excel},Google Workspace{Docs,}
- Scheduling task & Task Management: Calendly,Trello
Timeline
Self initiated
Professional Branding Project
2020.07 - Current
Customer Care Representative
MTN
2017.01 - 2020.06
Virtual Assistance Profession [VAP] -
DEXA Digital Exchange Academy
Project Management -
DEXA Digital Exchange Academy
BSc. - Biological Sciences
Ahmadu Bello University