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I am a motivated financial expert with excellent business acumen and 15 years of experience spanning Retail Banking, Commercial and Business Banking, Investment Banking, Wealth Management and Private Banking, Corporate Banking, Retail and Corporate Payments, Fintech and Digital Banking, Specialist Lending, International Banking, and retail operations.
I have extensive expertise in managing high-volume, high-value client caseloads and excel in developing investment strategies and analyses to maximize profit potential. I am skilled at building trusted client relationships through exceptional communication, fostering loyalty, and driving repeat business.
With a proven track record of driving business growth and profitability, I possess a deep understanding of banking operations, wealth management, fund advisory and management, customer service, and sales strategies. These capabilities enable me to oversee branch operations effectively, surpass performance goals, and maintain a strong focus on customer satisfaction.
Known for cultivating and sustaining long-lasting relationships with clients and stakeholders, I am highly adaptable and possess exceptional problem-solving skills. These qualities allow me to navigate complex challenges and deliver innovative solutions, consistently prioritizing profitability and sustainable growth

Personable professional and team player with proven track record and extensive experience in customer service across various domains, including contact center operations, in-branch customer service, relationship management, sales, and marketing. With a deep understanding of solution selling and creating value for clients, I am committed to providing exceptional customer experience while assisting clients in meeting their diverse needs. I am dedicated to delivering exceptional service to every customer by striving to go above and beyond to ensure their satisfaction. My goal is to consistently provide a level of service that fosters trust, loyalty, and long-term relationship with clients

Finance professional with strong background in financial management, analysis, and reporting. Adept at team collaboration and achieving results, with flexible approach to changing needs. Skilled in communication, forecasting, financial planning, and compliance. Known for reliability, great communication and customer relation, analytical thinking, and effective problem-solving.

Results-driven Customer Support Manager with 3+ years of experience in customer service operations, CRM management, and process optimization. Proven track record of improving customer satisfaction by 15% through data-driven insights, workflow enhancements, and team training on tools like Zendesk, Intercom, and Zoho CRM. Strong communicator with expertise in conflict resolution, active listening, and remote collaboration using Google Workspace, Microsoft Teams, and Asana. Equipped with high-speed internet, quiet dedicated workspace, and proven self-motivation for independent remote work. Seeking remote customer support roles to deliver exceptional service and drive retention.

Industrial Chemistry graduate with extensive training in polymer manufacturing and fermentation technology. Conducted research on bio-ethanol production, focusing on pre-treatment methodologies and fermentation processes. Gained practical experience in polyurethane and PET manufacturing, emphasizing quality control and safety protocols. Achieved over 200 hours of laboratory work with a 95% average in practical examinations, demonstrating strong analytical and communication skills.

Dynamic and results-driven professional with a strong background in hospitality, having excelled as a Housekeeping Supervisor at Academy Properties & Co. Proven expertise in maintaining high cleanliness standards and delivering exceptional customer service. Skilled in complex problem-solving and effective teamwork, ensuring guest satisfaction and operational efficiency.

Results-driven Production Team Leader with expertise in process improvement, safety compliance, and team leadership. Proven ability to enhance operational efficiency and foster cross-functional collaboration to achieve production goals. Dedicated Production Team Leader with a strong track record in optimizing workflows and ensuring safety compliance. Skilled in effective communication and troubleshooting techniques, driving team success and achieving measurable results in production efficiency.

I seek to work with a goal-oriented organization where my data analysis knowledge, skills, and fundamental computer knowledge will be effectively utilized in alignment with the organization's goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

With a diversified background that includes five years as a bank teller and five months as a direct sales executive, I bring a distinct blend of financial knowledge and sales acumen to customer service. As a bank teller, I refined my talents in transaction processing, security standards, and individualized customer service, and moving into the role of direct sales executive allowed me to improve my capacity to engage customers, recognize their problems, and effectively deliver solutions.


Throughout my career, I have continuously exhibited a dedication to giving excellent service, whether in banking or sales. My ability to develop connection with customers, respond to inquiries, and negotiate challenging circumstances has been crucial in developing positive relationships and driving customer satisfaction.

ZAINAB LATEEF

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Direct Sales Executive

Education

Higher National Diploma - Accountancy

National Diploma - Accountancy

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Direct Sales Executive

Higher National Diploma - Accountancy

National Diploma - Accountancy

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